Nayln was super friendly upon check-in. Good location in the financial district. Reasonably priced for a NYC hotel and accommodation up to the Aloft brand standard. Look forward to staying here again on my next visit to NYC. Thanks for the hospitality!
This girl Shana from the Front desk was super nice and helpful. Compared to other hotels in this city, this was a really good experience! Ki was also super helpful, my room door wasn't able to be locked from the outside and I let him know when I left for the day and he made sure it was fixed when I came back later in the day. Would definitely be back!
The staff at this location are very friendly and helpful. The hotel itself is clean and quiet. In terms of location, the hotel is very conveniently located near subway stops. Recommend for any type of trip.
When we got there our first room had a great view but the water was cold. The coffee machine was also in the bathroom which was pretty weird. No hot water what so ever. The staff moved us to the 4th floor. The room was much bigger then the first one. The whole room was clean and we had a bigger bathroom. It came with a safe and a huge closet too.
Too many negatives to recommend. Our first room had no cold water. Turning on the cold tap would deliver scalding hot water - both in the shower and the sink. Even the toilet tank felt hot. The hot faucets were just as hot as the coke faucets! It was so hot that we couldn’t shower or wash our hands. After 3 calls to the front desk and 2 hours of waiting we were moved to a different room. There was no remote control for the tv in this room and despite the AC being set to 70, the room never got below 76. The AC was also super noisy. There was a jumble of wires hanging from below the TV and lampshades missing. The shower door leaked like crazy. Need I go on? This hotel is in desperate need of some basic maintenance. Ignore the 4 stars. I’ve stayed in Motel 6’s that were in better shape than this hotel.…
i checked in on a humid day when it was raining in july. the hotel itself is on a small street in the financial district, which is fine. if you gotta unload a lotta stuff, it's gonna be slightly challenging, but that's a function of the location, and not the hotel itself. the check in was super easy, especially if you are a marriott bonvoy member. the hotel is fully integrated with the app, so you can use the mobile key on the app if you forget or demagnetize the conventional room key. the elevators are quick and prompt, even though there are only two. my only real niggle is the AC. even set to be as cool as possible (65 degrees) it was still 80 degrees inside the room with the temperature outside at 100% humidity (raining) and in the 80s. even now at 1214 am, it is 74 degrees outside and with the AC set the same, it's still 78 degrees in the room. the room itself is about as expected for NYC-sized places. it's a king bed in this room with a small bathroom and limited closet space and desk space, but it works. no complaints there. would stay here again for the price.…
Charles was really great and took care of an Expedia foul up and was courteous and professional. He was so helpful and took care of everything I needed. Convenient location to downtown Manhattan and everything that area offers. Lots of food choices nearby and subway as well.
Great location conveniently located near all of the trains and not a ridiculously close to the craziness of Manhattan. What I appreciated most was that Ulani’s pleasant demeanor added to the quality of our trip. Looking forward to staying here again!
We stayed here for my birthday. This was a different location; staff was friendly and upon checking in wished me a Happy Birthday. I can't remember the gentlemen's name, but he asked if I liked champagne. Within the hour they delivered a dozen balloons that said Happy Birthday with a bottle of champagne and 2 glasses. This hotel went out of their way to make my day special. Thank you !! We will definitely come back.
Ended up here because of a cancelled flight. Everyone was nice and accommodating. It was just what we needed!! Thank you! Thank you Charles—Ulani It started off stressful but the bed was comfy- and late checkout was perfect!🙏🏼