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Hilton New York Grand Central

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2,314 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton New York Grand Central
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Showing 2,012: English reviews
California
Reviewed 7 April 2015

This hotel is very clean and employees are friendly. Kevin Law at the front desk was very helpful. Many restaurants around this location, close to MTA train station. I would definitely come back to this hotel.

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Helpful?
1Thank AnnaLee20152015
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear AnnaLee20152015, Thank you for your short but to the point review of our hotel. We are only 2 short blocks from Grand Central and we have a great proximity to many different shops and restaurants. Kevin is a fine example of great staff we have here on property. We would love to see you back with us again soon....

Mundelein, United States
Reviewed 6 April 2015

Sleepless nights due to adjoining room noisy & loud - were moved to another room after 2 nights. Need better sound proofing between rooms. Once moved to new room, sleepless nights continued due to toilet issue (inside toilet tank leak & toilet kept running & filling itself up every hour) 3 attempts to fix toilet, but maintenance was unsuccessful -actually...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Earl E. S
Paul S, Manager at Hilton New York Grand Central, responded to this review

Dear Earl E. S, I first want to apologize that your experience was not a 5 star one as we hope to provide for all of our guests. I second want to thank you for providing us with this feedback so it gives us the opportunity to improve in some areas. We do have different floor layouts per floor and...

Ft Lauderdale, FL
Reviewed 6 April 2015

Super surprised by the quality and location of this hotel. I came into Penn Station so this was a short walk (even closer to Grand Central). In a nice, quiet east side neighborhood. Basically a straight shot to Times Square and the theatre district. Evening personnel Brian and Robert were amazing! Friendly, helpful, generous and fun! A definite "return to"...

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Helpful?
1Thank Nvizble
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Nvizble, We were all extremely happy to see you give us this amazing 5 star review. We all work extremely hard to make sure all of our guests are taken care of. We are only 2 short blocks from Grand Central and only a 15 minute walk to Times Square. We look forward to having you back with us...

Boston, United States
Reviewed 6 April 2015

I stayed at this location because my usual hotel was sold out. As a business traveler, I do not frequent Hilton hotels and do not want to be bothered with maintenance on a room that I'm staying in for two nights. First impressions, the hallway of the hotel smelled, musty and sour, and also was uncomfortably warm. The room itself...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Ngoc B
Paul S, Manager at Hilton New York Grand Central, responded to this review

Dear Ngoc B, I would like to thank you for taking the time to send in your feedback of our property. It does appear that we did not offer you our best while we had you with us for your recent stay. Our hotel is considered a Historic Hotel of America so we do retain a more traditional style and...

California City, California
Reviewed 6 April 2015

The restaraunt changed but its okay since I am a foodie and like to venture out. Check in was a bit late but thats because I have special request. Kevin law at the front desk remembers me from my last stay which proves his efficiency in his work. The room hasnt change and everyone is helpful here in this Hotel....

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Helpful?
1Thank Sandy S
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Sandy S, Thank you for sharing your review with the TripAdvisor community. Kevin is a great example of how our team does all it can to make sure our guests are happy. We are actually in the process of having our speaker system redone so there will be music very soon in the lobby again. We would to have...

New Rochelle, New York
Reviewed 6 April 2015

Charming hotel with updated furniture. The new lobby looks amazing and the gourmet type style Herb N Kitchen makes the best steak sandwich. Kevin and Shenikwa at the front desk was very friendly and helpful. The Bellman Chafiq made reservations for me at FABIO a Italian restaurant not to be ignored ! Great stay will come back next time.

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Helpful?
1Thank Tran1982
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Tran1982, Thank you for the great review of our property. Our Herb N Kitchen is a brand new concept and adds a more Gourmet Grab N Go experience as opposed to your traditional hotel restaurant. We have some great selections made ready to order. Our Front Office team always works extremely hard to ensure our guests are happy and...

Las Vegas, Nevada
Reviewed 6 April 2015

Stayed at the Hilton Manhattan East for five nights. Had a beautiful room at a very good rate. The Hotel desk, Tess Marra and Kevin Law were wonderful. We will not stay at any other NYC hotel. Centrally located two blocks from Grand Central. Easy access to all NYC events. Highly recommend.

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Helpful?
1Thank Philip K
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Philip K, Your fantastic 5 star review was a true delight to read and I am happy to see our team took such great care of you. Our Front Desk team is remarkable and always does whatever is needed to keep our guests happy and coming back. As you stated we have a great proximity to many NYC areas....

Reviewed 5 April 2015

Chafik went above and beyond to be accommodating and helpful. I would return to this hotel simply for HIS hospitality!! He provided exquisite service beyond his normal and/or expected duties, which I find truly commendable!!!! He's a great man and deserves recognition:) After all he did, he refused to take a tip, expressing that he helped because he felt it...

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Helpful?
1Thank jillianstandish
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Jillianstandish, Thank you for the great 5 star review of our property. Chafik was extremely happy to read your kind comments and he certainly deserves them as he works extremely hard to take care of all our guests. All of our associate aim to provide our guests with a flawless experience from start to finish. We hope to see...

Vancouver, Canada
Reviewed 3 April 2015

We stayed at the Hilton Manhattan East for 4 nights in March. The hotel is in a great location (approximately a 5 min walk to Grand Central) and the staff are very helpful. The room was spacious, clean, and quiet (we stayed in a deluxe Queen room). Overall, we were very pleased with this hotel and would definitely stay here...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Alina M
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Alina M, Thank you for taking the time to send in your review of our property. Our property is a short 2 block walk from Grand Central and we have great rooms that will make you feel right at home. We actually have all brand new beds as part of the Hilton Serenity bed set. We would love to...

McHenry, Illinois
Reviewed 2 April 2015

I travel extensively for work and whenever possible I select Hilton destinations. In this case my work brought me to NYC and I have the opportunity to stay over after work for a little bit of personal vacation. As you know the hotels are numerous to select from in NYC. And I couldn't have been happier with my selection. Great...

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Helpful?
1Thank Tim O
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Tim O, It was a pleasure to host you with us and we look forward to having you back with us again soon. Our balcony rooms are some of the best rooms we have to offer and I'm happy to see you got to enjoy one. We appreciate you contacting us in advance as it allowed us to prepare...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Manhattan East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. As of January, 2017 it is now Hilton New York Grand Central. ... more   less 

Additional Information about Hilton New York Grand Central

Address: 304 East 42nd Street, New York City, NY 10017-5905
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: $281 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Hotel Style:
#141 Business Hotel in New York City
#179 Romantic Hotel in New York City
#192 Luxury Hotel in New York City
#216 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New York Grand Central staff and other travellers.
30 questions
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Springfield, Missouri
3 months ago
New York City, New York
5 months ago
5 months ago
Denver, Colorado
4 months ago

See all questions (30)

Questions? Get answers from Hilton New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The elevators are very quick here so don't worry about staying on a high floor. Also this is in a VERY quiet location for New York City.”
CarolinaOtter, 17 Apr 2017 | Read review
“just try not to go to this hotel. I believe, that Hilton will remove soon its affiliation for this place”
stanaw2016, 4 Apr 2017 | Read review
“Ask for the King Spa Room and remember to always Tip”
WeshouldTravel, 19 Mar 2017 | Read review
“Choose a higher floor so you get a better view”
rs1126, 13 Mar 2017 | Read review
“I saw no good rooms.”
  • Suite bar area no refrigerator!
  • suite sitting area looking toward scarred desk
  • blank wall by sitting area where a picture was removed hardware lett
  • King bed swallowing room
  • Tiny sink area in bath
  • Suite closet in bed room with safe door that would not stay closed
  • sofa in sitting area
  • toilet, bidet, tub from sink
A7454RMjamesc, 12 Mar 2017 | Read review
5 of 5