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DoubleTree Suites by Hilton Hotel New York City - Times Square

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7,284 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Suites by Hilton Hotel New York City - Times Square
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Showing 6,491: English reviews
Bradenton, Florida
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Our family of 4 stayed here for four nights just before thanksgiving. We were on the 26th floor facing the M & M store in a king suite with sleeper sofa. The room was perfect for our family. Plenty of space for everyone to spread out. Two separate rooms with ability to shut the door in between. Two televisions A... More 

Helpful?
Thank sneadae
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Guest, Thanks for the outstanding review! It's fantastic you had such a pleasant experience with us at DoubleTree Times Square. We're thrilled you took full advantage of our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Until then,... More 

Pensacola, Florida
Level Contributor
357 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 1 week ago

This hotel could easily be a 5 with just any detail or attention given to customer service. It is well located in Times Square. For the price you get great room size and it is perfect for families. The problem is that the customer service and any focus on the guest is terrible. I am a loyal Hilton Honors member... More 

Helpful?
Thank Cspear
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

We appreciate your feedback, Guest. While we are glad to hear that you loved our location, rooms, and fitness center, it is disappointing to hear that you were not satisfied with the customer service. We will certainly bring your concerns to our management team as we continue to move forward and improve for the future. Your feedback will be taken... More 

Prattville, United States
1 review
Reviewed 1 week ago

No Hilton Honors sign in on internet. Wanted to be paid for what is now considered a basic service. Rooms tired, need a lot of renovation. While the concierge service was excellent and the initial check in personnel were helpful, the person who eventually did the actual check in could not have cared less. Will not return to this property.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank alexisk574
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

We appreciate your feedback, Alexis. We are deeply disappointed to hear that you were not fully satisfied with your stay at DoubleTree Times Square. While we are glad that you loved our concierge and check-in personnel, it is upsetting to hear about the rest of your experience. We apologize that you did not receive the high level of service we... More 

Durham England
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

My son and daughter booked us into this hotel because it had suites rather than rooms which suited our family size. The trip was for my 70 th birthday. The hotel was central and at first glance seemed just what we wanted. However after a very tiring journey we arrived at the bite, waited in a queue to check in... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank MaryIsabella
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

We appreciate the feedback, Mary Isabella. It's lovely you enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. Your happiness and satisfaction are important so we'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience and to demonstrating the high-caliber service... More 

Glasgow, United Kingdom
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago

We stayed at the DoubleTree Suites by Hilton in Times Square for a week in November. Arriving a the hotel late afternoon, we were dealt with very efficiently, and quickly given access to our room which was on the 26th floor. This was ideal, as it meant that there was no noise at all, despite the very busy location! Initially... More 

Helpful?
Thank JACQUELINE C
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the 4-star rating and review, Jacqueline! We're thrilled you had such a pleasant time with us! At DoubleTree Times Square, we strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next... More 

Belfast, United Kingdom
1 review
Reviewed 1 week ago

Cannot fault this hotel from the location to the rooms. The staff where always helpful. The room was cleaned very day we were there and the cleaner was pleasant and did a great job. The cookies were beautiful and where always available.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank margaretl916
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the wonderful review, Margaret! It's outstanding you had such a pleasant experience at DoubleTree Times Square! We strive to provide top-notch service and comfort for our guests. It's fantastic our team could accommodate your needs and assist you in any way possible. That's what we like to see! We're looking forward to sharing another amazing experience with you... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

The double tree hotel is a great place to stay very freindly people great to help you find places to visit and restaurants . I would recommend it to any one. Rooms are clean if you need something very help full.

Helpful?
Thank Lana D
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thank you for the outstanding review, Lana! We're delighted your experience at DoubleTree Times Square was so wonderful! We endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago via mobile

Having stayed in 9 different hotels over the years in New York this one certainly is my favourite. Very large room by NYC standards and the tea and coffee making facilities was a nice touch. On arrival we was greeted with warm fresh chocolate cookies from reception and was instantly upgraded to a king room free of charge. Very friend... More 

Helpful?
Thank Emmagarvican
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the wonderful review, Emma! We're delighted you had such a pleasant stay with us! We're honored you chose DoubleTree Times Square as your favorite! That's what we like to see! It's lovely you took advantage of our prime location. It's fantastic our team made you feel so welcome and could go above and beyond to assist you. That's... More 

Minneapolis, Minnesota
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Had a king suite room with a view of the square. GREAT ROOM!! highly recommended. We were on the 39th floor. Quiet with the exception that you can easily hear the elevator dinging each time it arrives on the floor, but can be overlooked due to the size and layout of the room. Nicely located right on times square and... More 

Helpful?
Thank Jason H
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the wonderful review, Jason! We're delighted you had such an excellent stay with us at DoubleTree Times Square! We're happy you took advantage of our prime location. We strive to provide top-notch comfort and service for our guests. We're delighted that you enjoyed our comfortable rooms. That's what we like to see! We look forward to hosting you... More 

Croydon, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Decided to stay at this hotel because of its great location and good reviews. We stayed for a week and when we booked it through BA, we booked a queen size suite. On arrival our bags were taken up to the reception level where we checked in and spoke to Michael who was absolutely brilliant! He gave us a map... More 

Helpful?
Thank apizzey95
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Guest, Thanks for the outstanding review! We're delighted you had such a wonderful stay with us at DoubleTree Times Square! We're happy you enjoyed our prime location. It's fantastic our team made you feel so welcome and could go above and beyond to assist you in any way. That's what we like to see! We aim to please and... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $248 - $1,419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Orbitz, Hotels.com, Odigeo, Cheap Tickets and Jetsetter so you can book your DoubleTree Suites by Hilton Hotel New York City - Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City
Hotel Style:
#70 Business Hotel in New York City
#102 Romantic Hotel in New York City
#110 Family Hotel in New York City
#119 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel New York City - Times Square staff and other travellers.
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Questions? Get answers from DoubleTree Suites by Hilton Hotel New York City - Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have the best view.”
 of 5 bubbles KAM1021, 30 Nov 2016 | Read review
“We always stay in a king suite. The bed is very comfortable with extra pillows and blankets. The living/sitting area is also comfortable. Small fridge and microwave; great bathroom with wonderful water pressure!”
 of 5 bubbles kennethb658, 28 Nov 2016 | Read review
“as high as you can , new york is a busy city , that never sleeps”
 of 5 bubbles patrice651, 27 Nov 2016 | Read review
“King suite with view of the square 100% guaranteed satisfaction”
 of 5 bubbles 315JasonH, 21 Nov 2016 | Read review
“Pick a corner room in the back to allow for quiet”
 of 5 bubbles 890bene, 20 Nov 2016 | Read review
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