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Heritage Hotel New York City

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Heritage Hotel New York City
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722 Reviews from our TripAdvisor Community

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Showing 517: English reviews
Philadelphia, Pennsylvania
Reviewed 14 March 2017

The room was small, but very clean. Beds were ok. We had two rooms for 7 people and it was fine for a one night stay. Location was great, we were able to walk most everywhere. We'd stay again. Breakfast was average, but did the trick.

1Thank Lisa W
Reviewed 13 March 2017 via mobile

Out-dated hotel, with gentle staff, good service, good beds, lovely shower. The breakfast is very poor. Instant scrambled eggs. I didn't like it at all. Plastic plates and more. Could and should be much better! Noisy airco also. It was minus 10(C), so we had to heat the room. Very good location, within 5 minutes, three different Subway-stations. Very close...

Thank Robie59
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you very much for taking your time to review your experience at Heritage Hotel NYC. It is a pleasure to hear that you found our staff very courteous; we aim to offer to each of our guest a warm welcome and fantastic service throughout their stay. Customer care is among our highest priorities and your feedback is very much...

Reviewed 8 March 2017

As a former Comfort Inn, Heritage sticks to the same formula. Lower prices than most Chelsea hotels and a great location between 5th and 6th Ave. There's a free breakfast with mostly pre-packaged bagels, pastry, cereal, but you can make your own waffle and there are apples and bananas. My room was small but adequate for one, with a queen...

Thank cootmom
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

The team and I are happy to read that you enjoyed and liked you room and the very central location: close to the very best New York has to offer. Our concept is very simple: provide great, clean and comfortable accommodation with no fuss, and always with a welcoming smile. We get guests from all throughout the world. They are...

Kingston, Jamaica
Reviewed 3 March 2017

The Heritage hotel is centrally located, within walking distance from the Manhattan area. The hotel rooms are quite small, however, the location made up for it.The rooms were fairly clean and continental breakfast was available, the eating area seems a bit small to accommodate the guests though. Coffee or tea was made available 24 hours. The stay was great, I...

Thank ropermarlene
Reviewed 20 February 2017 via mobile

Stayed for 3 nights in The Heritage Hotel. Very good value for money and a great location in Manhattan. Lots of restaurants, bars and interesting places nearby, and a flea market just across the road.

Thank Mannzer
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your kind words. It sounds like you left with some wonderful memories and that makes me feel very satisfied. We are so fortunate to get guests from throughout the world. This is what I love about our hotel. Our hotel is centrally located. We are just a short walk from Fifth Avenue, Madison Square Park, Flatiron Building...

Toronto, Canada
Reviewed 18 February 2017

Stayed here on a trip with a family member. We had two double beds but to our surprise, our room was so small that the beds were basically pushed together. There was no space between them to get out of either bed. There was no closet in our room and no suitcase stand. There was no light aside from an...

1Thank travelling_gal18
Reviewed 13 February 2017 via mobile

I spent 4 nights with my boyfriend and family in this hotel last summer and honestly it was great. My mom was so excited to see a part of the Empire State from this room. We had a family suite. Everything is a little bit old but it's clean and comfortable. The staff is friendly and the breakfast simple but...

Thank Mélissa F
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

I am delighted you had a great stay and that my team looked after you so well. I am very proud of them. To hear that you will be coming back in June is for me it is the ultimate accolade. Thank you for praising our energizing breakfast. We provide a continental breakfast with a wide selection. It also includes...

Stockholm, Sweden
Reviewed 10 February 2017

We stayed at Heritage for 9 nights. I found it to be a very good hotel for a price we've paid. Really, really clean! Breakfast was not very good but I suppose its a matter of taste. Personally I've missed really coffee, but there was couple of Starbucks around so not a problem :) Very helpful staff, exceptional location (near...

1Thank katrinzeta69
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you very much indeed for your generous compliments and balanced review! To read that ' I would most definitely come back to Heritage!’ is quite an endorsement. We are so delighted to read that you enjoyed your stay. The hotel is located in middle of New York and a stone’s throw away from iconic landmarks and tourist attractions for...

Reviewed 18 January 2017

Great staff, clean and comfortable stay with hot showers! Hotel and rooms were good, little worn but no complaints. Lots of great options for breakfast - eggs, sausages, waffles, pastries, juices, apples, bananas, cereal, toast... Special mention to the young guy at the front desk who was so helpful and friendly during our four night stay - I apologize for...

Thank Linda-Kevin
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

I am extremely delighted to read your great feedback and we are happy that you enjoyed your experience, from our comfortable beds to the location but especially our friendly and helpful team: we are here to look after our guests and our aim is to make every stay one to remember. Customer satisfaction is one of our top priority and...

Brisbane, Australia
Reviewed 16 January 2017 via mobile

Clean, safe and convenient, the Heritage hotel has all the quality basics you need for a stay in NYC. Two blocks from the subway, as well as lots of things to see and do nearby. Accommodation in NYC has a tendency to her pricey, however, I found this great value for money.

Thank James W
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

How wonderful to read "Clean, safe and convenient”. It's a pleasure to have looked after you. Thank you for your high recommendation. From the moment you arrive until we say farewell we want you to feel you are at “home away from home”. Customer service is very important to us and our daily mission is to make sure that our...

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07/05/2017 08/05/2017
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Staying in Flatiron District

Neighbourhood Profile
Flatiron District
Offering many of city’s best restaurants and shops set amid classic New York architecture, the Flatiron District is no longer under the tourist radar. At 23rd Street is the famous triangular Flatiron Building, which makes a good picture no matter what angle you photograph it from. Be sure to look up at the elegant architecture as you stroll the streets- much of this neighborhood is part of a historic district that was home to many of the city’s most famous department stores at the turn of the century. At the northern end of the neighbourhood, Madison Square Park is best known for being the home of a famous burger shack, but it can also be a quiet refuge to spend an afternoon, and it frequently hosts interesting public art exhibits. In the lower part of the Flatiron District you'll find Union Square, a bustling crossroads at all times of day and night.
Explore this neighbourhood


  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways. ... more   less 

Additional Information about Heritage Hotel New York City

Address: 18 W 25th St, at 5th Avenue, New York City, NY 10010-2703 (Formerly Comfort Inn Chelsea)
Region: United States > New York > New York City > Flatiron District , Manhattan
Price Range: $232 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Hotel New York City 2.5*
Number of rooms: 85
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Also Known As:
Comfort Inn Chelsea Hotel New York City
Chelsea Comfort Inn
Comfort Inn Chelsea New York City
Comfort Inn Chelsea Nyc
Comfort Inn New York City
New York City Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel New York City staff and other travellers.
40 questions
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Mumbai, Maharashtra, India
over a year ago

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Questions? Get answers from Heritage Hotel New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell them what you want. Very eager to please”
DempseyZanesville, 18 Apr 2017 | Read review
“The only rooms with the three twins are in the '02 series, so if you want that scenario, ya gotta deal with noisy early AM trash pickup.”
Jst856, 10 Apr 2017 | Read review
“Great bed for great price!”
Wandermuses, 20 Mar 2017 | Read review
“I would NOT suggest this hotel at all”
JLA68, 19 Mar 2017 | Read review
“find a different hotel”
IWOL, 14 Mar 2017 | Read review
5 of 5
US$194* /night
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Prices are for 1 room, 2 adults
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