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Grand Hyatt New York

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Grand Hyatt New York
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8,223 Reviews from our TripAdvisor Community

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Showing 6,563: English reviews
Cardiff, United Kingdom
Reviewed 25 June 2014

This was our first trip to New York and not our last. I had booked a surprise long weekend away for my fiancees birthday. I booked a Queen room for our stay in the Grand Hyatt. To make the weekend more special I contacted Lisa Deeter, Assistant Director of Food & Beverage, to arrange a birthday cake, champagne and a...

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Helpful?
4Thank WelshWizard2014
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear WelshWizard2014, Thank you for taking a moment to share your review and for choosing the Grand Hyatt New York for your surprise getaway! It’s always nice to sneak away for a special occasion and Manhattan is the perfect place to go. We will certainly be passing along all your kind words to Lisa—she is an expert when it comes...

UK
Reviewed 25 June 2014

Get a corner room!! That's all I can say, they're great. Stayed one night passing through New York and have no complaints, location was great, staff were friendly, rooms was lovely, if you're going to NYC this would be a great choice.

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1Thank MiddleM
Appleton, Wisconsin
Reviewed 25 June 2014

This is a strange place. It is very dark, the lobby is all dark stone, and the lights are dim. The decor is cold, and my room is small with no window. There are fancy light switches which are hard to work. You can either turn all lights on or off. The TV guide is not correct. I'm here for...

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Helpful?
Thank Bottlerocket9
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear Bottlerocket9, We appreciate you taking a moment to share your review of your recent stay, but we’re very disappointed that you found your visit unsatisfactory. From what we can gather, it sounds like the overall quality of your stay was lacking and we’d like to apologize for not meeting the standards you were expecting. I’d invite you to reach...

Boston
Reviewed 24 June 2014

Consistently noisy, albeit not always the hotel's fault. Second time in just a few months with exterior noise. First time involved trash trucks emptying dumpsters during the night. Second time was the street being dug up all night long. The bathroom fan would not turn off either. It was a night of zero sleep. Nice updates to the decor of...

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Helpful?
1Thank David W
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear David W, Thank you for taking a moment to review your stay. Please accept our sincere apologies for the noise; it doesn’t reflect how truly restful a night at our hotel can be. Whenever a guest experiences a problem with noise, we encourage him or her to contact us as soon as possible. More often than not, we can...

Oakville, Canada
Reviewed 24 June 2014

It was my first trip to New York and I stayed at the Grand Hyatt - I was pleasantly surprised when I got there because I heard of people paying to have their bags held early but they did not charge us. We had an early flight and not only did they hold them free, we were given $8 free...

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2Thank OakvilleGuy91
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear OakvilleGuy91 Thank you very much for you taking a moment to share your review. We are delighted that you chose the Grand Hyatt New York for your very first trip to the city and we’re glad you found that we really do have the best of everything here. From luxurious accommodations to a central location, there is so much...

Reviewed 23 June 2014

I stayed at the Grand Hyatt for 3 nights with my boyfriend. The location was perfect! The view from our room was the front of Grand Central Station which is beautiful. Our room was very nice and clean! It was on the smaller side but didn't feel cramped. The staff was very helpful and nice. We ate a room service...

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Helpful?
1Thank brit91
GuestExperienceGHNY, Public Relations Manager at Grand Hyatt New York, responded to this review

Dear brit91, Thank you so much for your feedback. I am delighted to hear your stay was excellent! I am also very happy to hear you enjoyed our "Farm to Table" dining from room service and NY Central as we strive to bring local products to our menu every day. Authentic and genuine hospitality is something we take great pride...

Motherwell, United Kingdom
Reviewed 23 June 2014 via mobile

I stayed at this hotel from 12 June for 4 nights. The hotel was in a great location and staff were very helpful. Our room was on the 27th floor and I we never heard a sound which was good to retreat to after a busy day. Room was cleaned daily and always spotless on our return. Used the market...

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Helpful?
3Thank Mummyslittleangels
GuestExperienceGHNY, Public Relations Manager at Grand Hyatt New York, responded to this review

Dear Mummyslittleangels, Thank you so much for taking the time to review Grand Hyatt New York. I am delighted to hear that your stay was enjoyable! I am also very happy to hear that after a busy day in NYC, you felt like you returned to a room that felt like home. Authentic and genuine hospitality is something we take...

Fort Lauderdale
Reviewed 22 June 2014

I have stayed at this hotel in the past. It does need some improvements. The rooms are small, but adequate. (bathrooms as well). This hotel is very easy access for most of parts of NYC. If I had a choice I would probably stay in another property. The staff was average and the rooms were not very elegant for the...

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Helpful?
Thank FortLaudtraveler
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear FortLaudtraveler, We appreciate you taking the time to share your review. While it sounds like you enjoyed aspects of your stay, I’m sorry to hear that you were left underwhelmed overall. We strive to provide our guests with the very best of everything, and we apologize that your visit was not consistent with that standard. I have no doubts...

Paris, France
Reviewed 21 June 2014

I stayed at the Grand Hyatt New York with two of my friends. We really enjoyed the hotel as the location is very central. Hotel is at walking distance from NY Library, Bryant Park and the shopping area on 5th avenue.Room was big and very clean. Service was good. I think I might go back there for my next stay!

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Helpful?
1Thank TinaM0
GuestExperienceGHNY, Public Relations Manager at Grand Hyatt New York, responded to this review

Dear TinaM0, Thank you for taking the time to review Grand Hyatt New York! We value your kind words and are so pleased that you enjoyed your time with your friends. Our central location does make it easy to enjoy everything New York has to offer. Please feel free to reach out to me directly at paula.ilabaca@hyatt.com when your travel...

Johannesburg
Reviewed 20 June 2014

Sitting above Grand Central Station, and a short walk from Times Square, the Hyatt is superbly located - easy to get to from the airport, and then on to the rest of the city. By New York standards, the rooms are palatial, and very comfortable. The hotel offers an airline lounge-style space, with food and drink available through the day...

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Helpful?
Thank DanNicholl
GuestExperienceGHNY, Public Relations Manager at Grand Hyatt New York, responded to this review

Dear DanNicholl, Thank you for taking the time to review Grand Hyatt New York. I am happy to hear that you enjoyed the location and amenities we have to offer. The outside deck in the Club Lounge is one of my favorite parts of the hotel, too! I apologize for your chaotic check in and check out experience. Sometimes the...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $319 - $731 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Reservation Options:
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hyatt Hotel New York City
Grand Hotel Hyatt New York
Hotel Hyatt New York
New York City Grand Hyatt Hotel
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt
Hotel Style:
#44 Green Hotel in New York City
#197 Luxury Hotel in New York City
#198 Romantic Hotel in New York City
#209 Family Hotel in New York City
#217 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt New York staff and other travellers.
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Questions? Get answers from Grand Hyatt New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level floors guarantee lounge access.”
836pattyc, 19 Apr 2017 | Read review
“Ask for a room looking outwards, if possible. Or a higher floor. 'inwards' facing ones are a bit gloomy on lower levels”
657philipu, 17 Apr 2017 | Read review
“Don't be afraid to choose a high floor with a view. They usually accommodate.”
stevepW3476NJ, 17 Apr 2017 | Read review
“updated rooms”
EELSM, 16 Apr 2017 | Read review
“better views on higher floors”
  • Shelf makes using sink difficult
  • Note the lack of space around toilet
  • Nice glasses, at least
  • Standard King room Bath
  • Standard King Room
Sluggo65, 12 Apr 2017 | Read review
5 of 5