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Crowne Plaza Times Square Manhattan

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8,766 Reviews from our TripAdvisor Community

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Showing 6,727: English reviews
Charlotte, North Carolina
Reviewed 4 September 2014

My mom, sister, and I traveled to New York to celebrate my Mom's 75th birthday. The trip is one that my sister, mom, and I will cherish for years to come. Every staff member from the house keeping staff to the front desk was friendly, welcoming, and helpful. We had an early flight so we were able to quickly drop...

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Helpful?
3Thank rob m
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the 5 star review! We are so thrilled and honored to read that you chose the Crowne Plaza Times Square to enjoy such a special occasion. We agree that Nicole, Clair and our entire staff are great at making our guests happy. We hope you will stay with us again, and thank you for choosing us. Warm...

Shelton, Connecticut
Reviewed 4 September 2014

Spent the Labor Day weekend at the Crowne Plaza with my 14 year old daughter to see a few plays and enjoyTime Square. Had a great time. Staff was very helpful,rooms were comfortable and clean. Hotel is closely located to Time Square and two of the broadway shows we attended. We were charged for parking and did not have a...

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Helpful?
2Thank Browniect107
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you very much for the review. We are glad that you enjoyed your stay and that the issue you encountered was easily resolved. We hope you will visit us again and thank you for choosing the Crowne Plaza Times Square. Warm regards, Geoffrey Mills, Managing Director

Atlanta
Reviewed 4 September 2014

I am a 14 year in-a-row Platinum Royal Ambassador and I have been a steady and loyal customer for CP – Times Square since 2001. This has always been my hotel of choice when staying in NYC 2-3 times per year for business and for pleasure (for example - I stayed here for New Year’s Eve 2010, annual Christmas shopping...

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Helpful?
3Thank philandsweetie
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for taking the time to write a review and for your candid feedback. On behalf of my team, I sincerely apologize about your stay. This is definitely not the type of service we want our guests to receive. We are consistently undergoing changes to improve our overall service and amenities available to our guests. Your comments are greatly...

wellington
Reviewed 3 September 2014

The room I had was just lovely, perfect. Lovely bed. Great surroundings. Was on the 37th floor. Amazing view. Cant fault at all. It is a very big hotel, but one didnt get the feeling it was so big. Such a handy location. Times square a mess at the moment. Wont go back til they finish all the reconstruction. Would...

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Helpful?
2Thank welingtonanna
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you very much for the 5 star review! I am glad to read that you had such a lovely time. We agree that our rooms have turned about beautiful after the renovation and agree that our location is spot on. Please contact us directly if you plan to stay with us again and we hope to see you back...

Reviewed 3 September 2014

The hotel lobby was clean but extremely busy probably due to the central location. The rooms were horrible and old looking. Our bathroom door kept getting jammed and my friend was stuck in there for 45 mins. The hotel has even charged me $75 when they shouldn't have charged me! Probably better hotels to stay at around the same location...

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Helpful?
2Thank MS230286
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the email. I am sorry to hear that you did not enjoy your time. We are currently going through a multi-million dollar renovation and all of the guest rooms are majorly changing. In regards to the $75.00 that you were charged for, we hold $75.00 for incidentals but It will be returned to your account with-in the...

Weirton, West Virginia, United States
Reviewed 3 September 2014

This was an awesome hotel. Location was awesome. The staff was awesome. The wait staff at the bar was awesome. This hotel had the best elevators EVER. The views from the hotel bar were "awesome sauce". Times square was way too busy for me on this holiday weekend, but if I did come back to stay at times square I...

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Helpful?
1Thank Jason B
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Jason B for the fantastic review! We are pleased to hear that you had a wonderful time with us! We are glad to hear that the hotel was perfect for your travel needs and that all our staff provided you with flawless service. We hope you were able to visit all the restaurants, shops, and attractions in the...

Toronto, Canada
Reviewed 3 September 2014

this is our first hotel in 5 day trip in new york. location was unbeatable. we liked the vibe in times square and my girls can stay out as late as they wanted. it was labour day long weekend, so it was very chaotic in the lobby, many guests were given free vouchers for free drinks at the bar and...

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Helpful?
3Thank mamamok
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi mamamok, Let me start by saying thank you. I am extremely sorry about all the issues you experienced. I would not want to waste time making excuses about the issues you faced. We failed at providing you with the service you've coming to expect from us. I am disheartened but I do know we can be better. We ask...

Miami, Florida
Reviewed 3 September 2014

We booked this hotel thru travelocity! DO NOT DO THAT go thru the hotel the prices are about the same. We had asked for connecting rooms with 2 queens each it was 2 adults and 4 children. They do not care about requests if done thru travelocity or a 3rd party. We were told we were on separate floors with...

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Helpful?
2Thank miamitraci
CrownePlaza49, Front Office Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you miamitraci for your great feedback. We do encourage to book your hotel stay with us, since we offer connecting room packages and more options than our standard rooms. We are happy to hear you enjoyed the comforts of your room. The location is certainly great for guests who want to be in the middle of Times Square. We...

Litchfield, Connecticut
Reviewed 2 September 2014

great atmosphere with close location to all attractions, i hightly recommend this hotel-enjoy the nightlife and various restaurants as well as broadway shows within walking distance. the main lobby is very attractive as well

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Helpful?
2Thank gerald b
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you gerald b for the fantastic review! We are pleased to hear that you had a wonderful time with us. We are glad to hear that the hotel was perfect for your travel needs. We hope you were able to visit all the restaurants, shops, and attractions in the Times Square vicinity. There is always more to see and...

Richmond, Virginia, United States
Reviewed 2 September 2014

This hotel is really amazing. The staff is truly amazing. Especially Evelyn who took care of all of my needs to make my proposal weekend the best possible time. The rooms are great and clean. The location of the hotel is in the heart of times square and easy access to everything near by. Awesome hotel. Would definitely come back...

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Helpful?
1Thank Jasdeep T
CrownePlaza49, Front Office Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Jasdeep T for the fantastic review! We are pleased to hear that you had a wonderful time with us and that the hotel was perfect for your travel needs. We are glad that all Evelyn provided you with flawless service from check-in to check-out. Our staff definitely goes above and beyond for our guests. The hotel location is...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $248 - $626 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com and Travelocity so you can book your Crowne Plaza Times Square Manhattan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#96 Romantic Hotel in New York City
#136 Luxury Hotel in New York City
#151 Business Hotel in New York City
#159 Family Hotel in New York City
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Questions & Answers

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Manchester, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This is great not only for family, but for friends, couples, and business occasions.”
 of 5 bubbles KathyT839, 23 Jan 2017 | Read review
“The higher the better”
 of 5 bubbles Jrgrant27, 22 Jan 2017 | Read review
“Time square view rooms offer a great view of the city.”
 of 5 bubbles mmpeaches33, 20 Jan 2017 | Read review
“request room away from elevators”
 of 5 bubbles E1175MAjohnr, 18 Jan 2017 | Read review
“You can't choose your room”
 of 5 bubbles ChrisP35, 16 Jan 2017 | Read review
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