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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,066 Reviews from our TripAdvisor Community

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Showing 3,380: English reviews
London, United Kingdom
Reviewed today NEW

Really good location especially having the metro right next door. Hotel itself is a bit tired and could do with a paint job. Our room was a nice size, big telly and comfy bed. Couldn't use the bath as the enamel had come off, the bottom of doors looked like there had been a flood at some point and were...

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Helpful?
Thank Kerryann08
Canandaigua, New York
Reviewed yesterday NEW

We just by chance got a handicap room which was very well appointed and large. Back of the hotel on 4th floor. However, the lighting in the bathroom was lacking as well as not enough space--shelves, etc.--to lay out your things in there. Great little coffee shop right next door.

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Thank KathieTL
Washington, DC
Reviewed yesterday NEW

Stayed for one night in November. Other than a comfortable bed the room was old and unremarkable. Bathroom was clean but could use updating. Desk staff were rushed and barely courteous. Tried to check in early and they told me that I would be called when my room was ready. Never received that call! Good side was the hotel was...

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Thank Brookner1
Sheffield, United Kingdom
Reviewed yesterday NEW

After visiting New York numerous times this was the 1st time we have chosen to stay in a Hilton, by far the worst hotel we have stayed in whilst visiting New York. On arrival we joined a very long queue to check in, reaching the front eventually we were informed our room wasn't ready . We were told they would...

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Thank wiseowl81
Oakville, Canada
Reviewed yesterday NEWvia mobile

Checked in for one night for business travel. I knew December was expensive but at $700usd for one night I wasn't expecting a request for $1 to leave my bag, and $1 to retrieve it because my room wasn't ready. While I like Hilton generally for business travel, I won't be staying here again. And that's only one reason. Unfortunate...

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Thank 5HABfans
Mahwah, New Jersey, United States
Reviewed yesterday NEW

Crazy expensive and the rooms,,, dated dark poorly configured , just a c plus property in a A neighborhood, parading as much more than it is .. I cannot recommend this property... there are many better choices in midtown...

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Thank Richard R
Jacksonville Beach, United States
Reviewed 2 days ago NEW

This hotel stay started with a poor check in experience. The only room with 2 beds that I could book through my corporate booking tool was an accessible room. When I tried to check in before 3 PM I was told my room was not ready but they had one room on the 5th floor and that if I returned...

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Thank Juzer B
kyraonthego
Reviewed 2 days ago NEWvia mobile

This hotel has been recently updated and is very nice. Since we were a group, I saw many rooms. The rooms are smaller if the number is 20+, but bigger if 20 or below. Even the smaller though is what I would call typical NYC size and found it fine. The renovation looks like it was cut a little short...

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Helpful?
Thank kyraonthego
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the rating and feedback, Kyra! We are always working very hard to provide the best experiences for all of our guests. We are very happy to hear about the wonderful experience you had staying with us. It is also great to hear that you found our location to be very convenient. We hope you plan on staying...

Reviewed 3 days ago NEWvia mobile

Upon arrival we were greeted by incredibly friendly and helpful staff. Vicki checked us in and She was incredible and so accommodating. She made several changes to our reservation to accommodate myself and my family to ensure a comfortable and pleasurable stay.. and that it was! We cannot wait to return next year to visit with our new friends! Thank...

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1Thank Anne S
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the outstanding review, Anne! We're delighted your experience with us was so wonderful! We endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing...

Denver, Colorado
Reviewed 3 days ago NEW

Long lines to check in and out, even if u have premium status. Room's air didnt work so opened window which let in street noise. Curtains didn't close so couldn't get a great sleep. Quality of room was poor. Seriously worse value and experience in a Hilton property in 35 years of Hiltons.

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1Thank williamwC920TC
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, William. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $182 - $771 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#193 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the second floor”
 of 5 bubbles 911richardr, 7 Dec 2016 | Read review
“I was near an elevator and it was still quiet”
 of 5 bubbles pcnbpt, 5 Dec 2016 | Read review
“Street view”
  • Our room, bathroom was to the right, out of shot
 of 5 bubbles BertieNellie, 28 Nov 2016 | Read review
“Great location in mid-town, and close proximity to three subway stops.”
 of 5 bubbles Fergdip, 27 Nov 2016 | Read review
“no idea as we didn't have a good room”
 of 5 bubbles LorraineKirkcaldy, 26 Nov 2016 | Read review
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