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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,056 Reviews from our TripAdvisor Community

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Showing 3,372: English reviews
Reviewed yesterday NEWvia mobile

Upon arrival we were greeted by incredibly friendly and helpful staff. Vicki checked us in and She was incredible and so accommodating. She made several changes to our reservation to accommodate myself and my family to ensure a comfortable and pleasurable stay.. and that it was! We cannot wait to return next year to visit with our new friends! Thank...

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Helpful?
Thank Anne S
Denver, Colorado
Reviewed yesterday NEW

Long lines to check in and out, even if u have premium status. Room's air didnt work so opened window which let in street noise. Curtains didn't close so couldn't get a great sleep. Quality of room was poor. Seriously worse value and experience in a Hilton property in 35 years of Hiltons.

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Helpful?
Thank williamwC920TC
Miami, United States
Reviewed yesterday NEW

Great, clean, nice and good location. The room size is great and you are close to time square and all the tourist events. The are great places to eat nearby as well. The NYC noise is heard from the rooms, but that is heard in ANY hotel.

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Helpful?
Thank Shaun S
Windham, New Hampshire
Reviewed yesterday NEW

I was only there for one night for a business meeting in midtown. I've had many business trips to NYC and I generally think the hotel quality is below standard compared to the rest of the US. However, I found the Doubletree to meet my expectations for cleanliness, quietness, etc. I only paid about $375 which for NYC was great...

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Helpful?
Thank pcnbpt
Frodsham, United Kingdom
Reviewed 2 days ago NEW

Just returned from a three night stay at this hotel. We were originally allocated room 323 but the sound of the nearby lift kept us awake. Next day we mentioned this to the receptionist and were immediately moved to a much better room on the tenth floor. All done quickly and efficiently, and, more importantly, with a smile. The room...

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Helpful?
Thank Charles P
Reviewed 3 days ago NEW

I stayed at the hotel 1 night and it was horrible experience for me. As soon as i got in to lobby and tried to check in, the front desk provided the worse experience i have ever had. The lady didn't greet me and didn't provide any directions for the room. The room was very small. The hotel has so...

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Helpful?
Thank Lilia E
Taunton, United Kingdom
Reviewed 3 days ago NEW

Room was lovely and clean and had 2 double beds and plenty of room. Staff were friendly and helpful. Just don't eat breakfast there. It was mega Expensive! Location was very good with a subway entrance almost opposite and not far to walk to a lot of the must see sights

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Helpful?
1Thank wendy h
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing, Wendy! We are glad to hear that you had a great stay with us at DoubleTree. We're happy that you loved your room, location, and staff members. We strive to make sure our guests feel comfortable and right at home, and we are so glad that you felt nicely accommodated. We'd love to share an even...

Brentwood, Tennessee
Reviewed 4 days ago NEW

Too much of the staff was unhelpful. TV didn't work and wasn't repaired until the third try. Had to open the window to cool the room. Well we had a wonderful 40th anniversary we were very disappointed in this Hilton property. It was not up to standard of a Hilton property. It wasn't horrible. Probably just a step below average...

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Helpful?
Thank randyd324
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate your feedback, Randy. We're deeply disappointed to hear about your experience with us at DoubleTree. We apologize for the inconveniences you experienced. We strive to provide our guests with excellent service and amenities, which is why this is so upsetting. We will bring your concerns to our management team as we continue to improve. We'd love to share...

Tampa, FL
Reviewed 4 days ago NEW

Vicki could not have been more welcoming and it gave us the perfect start to our NYC weekend getaway. The room is perfect! The staff are personable and the service is top notch. Recommend this hotel without hesitation. Be sure to find Vicki at the front desk!

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Helpful?
1Thank LivintheDream69
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing with us, Guest! We're delighted to hear that you had a wonderful stay with us at DoubleTree. We appreciate your kind words toward Vicki; she is such a hard worker, and we're glad she could assist you in making your trip fantastic! Your praise is not only rewarding, but also encouraging. We'd love to host you...

Charleston
Reviewed 4 days ago NEW

Generally I would call the hotel average but am giving it a Very Good due to the value for money. I booked a last minute room for under $300 which is very good for NYC, Mid-Town in December. The hotel was a great location especially for my client on the west side of 5'th avenue but far enough from various...

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Helpful?
1Thank Jim A
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing with us, Jim. We're glad to hear that you had an overall satisfying stay with us at DoubleTree. We definitely agree with you on our location; we love it, too! We're so lucky to be right near so many different landmarks, and we hope you were able to do some sightseeing during your stay. We're also...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $180 - $757 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#192 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was near an elevator and it was still quiet”
 of 5 bubbles pcnbpt, 5 Dec 2016 | Read review
“Street view”
  • Our room, bathroom was to the right, out of shot
 of 5 bubbles BertieNellie, 28 Nov 2016 | Read review
“Great location in mid-town, and close proximity to three subway stops.”
 of 5 bubbles Fergdip, 27 Nov 2016 | Read review
“no idea as we didn't have a good room”
 of 5 bubbles LorraineKirkcaldy, 26 Nov 2016 | Read review
“My tip is don't go to any room”
 of 5 bubbles GillyB33, 22 Nov 2016 | Read review
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