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Doubletree Hotel Metropolitan - New York City

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4,286 Reviews from our TripAdvisor Community

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Showing 3,569: English reviews
Start your review of Doubletree Hotel Metropolitan - New York City
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Zurich, Switzerland
Reviewed yesterday NEW

I lived in New York City for 15 years and I never noticed this hotel. Not that it means anything, but it's basically your average chain hotel. The staff was friendly on arrival and provided me with a warm welcome cookie. The lobby is littered with people waiting to check-in, You certainly won't mistake it for a trendy hotel. The...

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Helpful?
Thank C_and_MH
Nashville, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 30 November 2016

We selected this hotel because of our experience with the brand and its location. This location puts guests within walking distance of Broadway shows, Radio City Music Hall, restaurants and shopping. The subway is as close as the nearest corner and is only one stop from Grand Central Station. This was our third visit to this hotel and we have...

Review collected in partnership with DoubleTree by Hilton
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8Thank alphonsomance
About Hotel's Favourite Review
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing with us, Guest! We are delighted to hear that you had a great experience with us at DoubleTree. We definitely agree on our location; we love it, too! We are so lucky to be conveniently located near many significant landmarks. It sounds like you were able to do some sightseeing around the city, which is excellent!...

Miami, Florida
Reviewed yesterday NEW

We used to always stay at this hotel. Great location and usually great staff, rooms and amenities. This time though, the front desk staff was terrible, very rude, and there were always lines at the front desk to check in, check out or ask questions. Also, the luggage staff was way overworked and could not help guests with holding luggage,...

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Helpful?
Thank CliffKol
Bexhill
Reviewed yesterday NEW

Really liked the position of this hotel, very central. The hotel was clean, modern and served a great breakfast too. The room was pretty small but that's what you expect in New York. Free wifi in the lobby. Our waiter at breakfast was great, very knowledgeable about the city and gave us all complimentary bottles of water for our day...

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Thank kayattwood1
Reviewed 2 days ago NEW

Chose this hotel as it was cheapest and location looked good.had never been to new york before so didnt know what to expect.the location was very good.subway station right next to hotel.grande central is a short walk away.didnt eat in the hotel as it was about $32 for a breakfast but there is a mcdonals at the street at the...

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1Thank Clare T
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 5/5 review, Clare! We're delighted to hear that you had an amazing stay with us! It's wonderful that you enjoyed our central location and proximity to many exciting attractions! We're also very pleased that you enjoyed your room and we hope everything was comfortable for you. We're looking forward to your next stay with us for another...

Reviewed 2 days ago NEW

The Doubletree Metropolitan hotel is in a very convenient location in Manhattan. The hotel is clean with friendly staff. The rooms are fine but the bathroom is small. The air conditioning is difficult to control but overall we had a comfortable stay here. The price for 5 nights was very competitive. There are no tea of coffee making facilities in...

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Helpful?
1Thank Duhollow
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4/5 review! We're thrilled to hear that you had a great stay with us! It's wonderful that you enjoyed our location and we hope you were able to explore New York! We're also very pleased that our team provided you with friendly service! We'd love to see you again soon to share an even more positive experience...

Syracuse, New York
Reviewed 3 days ago NEW

This was our third visit to the Doubletree Metropolitan. We love this hotel because of its excellent location. Walking distance to just about everything! Our only complaint was the air conditioning, or lack thereof. It was unseasonably warm for February and the A/C did not work. It was very warm in our room, which made sleeping difficult. We'd love to...

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Helpful?
Thank suzieq751
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thanks for the 4-star rating and review! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We appreciate your feedback and will discuss your concerns with the appropriate members of our...

Tel Aviv, Israel
Reviewed 3 days ago NEW

Very very good hotel. Polite staff, clean, well located. Great location. Room is perfect with gr8 mattress for those of us with bad backs. The thermostat is too sophisticated and I needed to call Engineering each time! That's all they need to fix. I will return.

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Helpful?
Thank allan1949
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the 4/5 rating, Allan! We're thrilled you had such a pleasant experience with us! It's wonderful you enjoyed our comfortable rooms and prime location. That's what we like to see! We endeavor to offer a memorable experience for all of our guests. We'll address your feedback with our team moving forward. We look forward to seeing you...

Bristol, United Kingdom
Reviewed 3 days ago NEW

Two questions would I stay here again and would I recommend it to someone else, my answer to both questions is ‘Yes’ without hesitation. Therefore the rest of this report is a bit academic, the good bits are very good and the negatives expected or acceptable. Really good location (Midtown) for exploring the city, (close to the heart of the...

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1Thank christopherpratt
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the wonderful review, Christopher! We're delighted you had such a pleasant experience with us! It's outstanding you took full advantage of our prime location and proximity to so many of the city's best attractions! That's what we like to see! We're happy you enjoyed our comfortable rooms and convenient bar facilities. It's lovely our team took such great...

Reviewed 4 days ago NEW

I'm a Diamond member but the way they treat you at this hotel will make you forget that you are. First of all, they did not have any upgrade and gave us a coupon for partial breakfast and not a full one. Also, when we were ready to leave and asked is we can leave our 2 small carry-on luggage...

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Helpful?
Thank Elie S

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $195 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#196 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors for Hilton Honors guests”
 of 5 bubbles christopherpratt, 24 Feb 2017 | Read review
“some are a little bigger than others, look at hotel room map.”
 of 5 bubbles Brookland2006, 11 Feb 2017 | Read review
“Ask for a room opposite the lift they are bigger because of the shape of the hotel”
 of 5 bubbles jillm767, 7 Feb 2017 | Read review
“Stay away from the side that has the NY fire department!”
 of 5 bubbles lizzzys, 4 Feb 2017 | Read review
“ask for a king room or double bed size”
 of 5 bubbles , 22 Jan 2017 | Read review
5 of 5