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DoubleTree by Hilton Hotel Metropolitan - New York City

5,163 reviews
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Traveller (784)
Room & Suite (504)
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Overview
  • Excellent27%
  • Very good39%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“double tree”(143 reviews)
“great location”(713 reviews)
“new york”(516 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,163)Write a Review
There are newer reviews for DoubleTree by Hilton Hotel Metropolitan - New York City
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All reviewsdouble treegreat locationnew yorkwarm cookieslexington avenuesubway stationfire stationrockefeller centercentral parktimes squareeast sideking roomaround the cornerstreet noisefew blocksbolivarlobby
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21 - 25 of 4,294 reviews
Reviewed 1 week ago via mobile

Stayed here for 3 nights. Swapna welcomed me with a warm hot choc chip cookie....she had me at “the cookie”. Great welcome, efficient check in, quickly to my room. Foyer and hallways have that HILTON fragrance which is so welcoming. Unsure of the room I...More

Thank steve1201
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thanks for the excellent review, Steve! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our welcoming service and clean rooms as well as our convenient location. That's...More

Reviewed 1 week ago via mobile

I've been staying at this hotel when I come to NY since 2013 and I've always liked it because of the affordable rates, location and the warm chocolate chip cookies. I still do, but after staying at the Kimpton Ink48 hotel in NY last week,...More

Thank Tiffani C
Response from Alex K, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded yesterday

Thank you for the feedback, Tiffani. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving...More

Reviewed 1 week ago via mobile

Amazing location. Close to Rockerfeller centre, Central Park and Times Square. About one hour on bus from Ground Zero. Rooms ok size, clean and shower good. No tea and coffee in room and bar expensive but plenty of other good places around so need to...More

Thank Allana B
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thanks for the great review, Allana! It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our excellent location and clean rooms, but also our attentive staff, specifically Rafael! Your praise lets us know...More

Reviewed 1 week ago

This review is a year in the making. First impression was not great. Our room was not ready at time of check-in. Fortunately, we received an upgraded room. Location is great - very close to Time Square, the subway, and a great ramen joint. The...More

1  Thank pinoytraveler84
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Dear Guest, we appreciate your feedback. We're glad you appreciated our convenient location, but we're disappointed that your stay with us was less than ideal. We regret that you had issues during check-in. We will address your concerns with our team moving forward. We hope...More

Reviewed 2 weeks ago

I stayed here on a business trip & i am not sure why it was rated a 4* hotel... i take it because of the name. The room i was staying in was on third floor & it was extremely small; the sink was on...More

Thank sariej848
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

We appreciate you sharing your feedback, Sarie. We are disappointed to hear that your stay with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that your stay with us did not reflect this. Please know...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$120 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#203 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$120 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#203 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (784)
Room & Suite (504)
Dining (47)
Amenities (74)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
karen023
4 February 2018|
AnswerShow all 6 answers
Response from Poly X | Reviewed this property |
There are rooms with this opportunity. Just ask for them . They called as whirpool
1
Vote
Jessica Y
4 February 2018|
AnswerShow all 5 answers
Response from Matthew J | Reviewed this property |
I think if you are a Hilton Honors member you can get free WiFi
1
Vote
Jessica Y
4 February 2018|
AnswerShow all 3 answers
Response from Karlo33 | Reviewed this property |
Because I am a Silver Member of the Hilton Honors, I get free WiFi for the room always. Nevertheless, just ask, they might have a promotion or something. I have been staying at this hotel for a long time, and have always... More
2
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Room Tips
"We were on the 19th floor. View was fabulous. . Very quiet!"
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"higher floors are probably quieter"
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"upper floors for sure - this is NYC so traffic is noisy"
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"Higher floors possibly or choose anther hotel."
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