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22 E 38th St, New York City, NY 10016-2502
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About

#201 of 519 hotels in New York City
Location
Cleanliness
Service
Value
The NH Collection New York Madison Avenue in New York is situated in the heart of the city, and has been completely refurbished in 2021. Guests of the NH Collection New York Madison Avenue hotel are within easy walking distance of major Manhattan attractions. Take in the hustle and bustle of Times Square, then cap off your day with a trip to the top of the Empire State Building. For legendary shopping, visit Madison Avenue, Fifth Avenue, and Grand Central Terminal. Art enthusiasts can access priceless works of art at the MoMA within minutes, while the nearby Bryant Park offers a scenic spot for a cup of coffee. For the business traveler, the NH Collection New York Madison Avenue in New York City provides sophisticated meeting facilities that comfortably host events for groups of up to 25. A gym, bar are also open onsite, giving you the perfect place to dine, unwind and stay in shape in the city that never sleeps.
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Property amenities
Valet parking
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car hire
Banquet room
Paid private parking nearby
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Umbrella
24-hour front desk
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Bath / shower
Bathrobes
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Greek, Turkish
Hotel links
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186Reviews112Q+A17Room tips
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HughTPD wrote a review 6 Feb
London, United Kingdom136 contributions116 helpful votes
The NH Collection has been open approximately 18 months after a refurbishment. So the lobby and bar are nicely done (This was a visit in low season (early February) so not really able to comment on the atmosphere when it is busier) The location is good, all the staff were very friendly and helpful. I had a junior suite so it was relatively spacious for NYC. Note that the suite had a sofa rather than a desk, if you are hoping to work, And the TV is in the bedroom rather than the lounge area where the sofa is. The main reason for dropping a couple of stars is that there is no restaurant (yet), and hence no room service either. I believe the restaurant is nearing completion, and will be happy to revise this upwards after a subsequent stay.
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Date of stay: February 2023
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dimitra D, Guest Services / Front Office at Hotel NH Collection New York Madison Avenue
Responded yesterday
Dear HughTPD, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for sharing your experience with us. We are happy to see you received a warm welcome by our team and appreciated the elevated appearance and feel of our first NH Collection in New York City. Serafina, is currently open for breakfast buffet and full service is expected to commence this week. As we are working with a third-party vendor for our dining, in room service may still take a bit more time to be set up. Please note that each Junior Suite varies in layout and if you choose to have a follow up visit, please contact our Guest Relations or in house reservations team to accommodate you in a room that has a desk for you to work from. I look forward to welcoming you back and ensure you have a seamless and extraordinary stay, befitting NH Collection standards. I remain at your service, if there is anything that can make your stays with us more wonderful. With appreciation, Dimitra Doupi Guest Relations Manager gr.nhcollectionnewyork@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carine K wrote a review Jul 2021
Athens, Greece73 contributions72 helpful votes
Hotel's Favourite
The hotel is beautiful, the lobby is big and very comfortable, staff very friendly and extremely helpful, especially ms. Dimitra at the Concierge. Everything is spotless clean, rooms big and spotless, great location (10 mins from Times Square and from 34th st and Broadway). I will definitely come back to stay here!!!!!
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Dimitra Doupi, Guest Services / Front Office at Hotel NH Collection New York Madison Avenue
Responded 24 Jul 2021
Dear CarineK952, Thank you for choosing NH Collection Madison Avenue for you past stay and for taking the time to write about your experience with us. We are delighted you enjoyed our newly opened property, amenities and staff. Your comments help lift the spirits of the team and will be shared with them. It was a pleasure to have you as our guests and we look forward to your return. On behalf of all of us, thank you!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lara M wrote a review 5 Feb
19 contributions5 helpful votes
The hotel room was spacious as far as hotel rooms in New York go. The decor was very modern and kept very clean. The hotel location was perfect, we were within walking distance of the main attractions and close to the metro station. The staff were all very helpful and pleasant, particular the doorman who helped us get a taxi to the airport. Good quality umbrellas were provided for guests to use which was brilliant We did have a sewage problem in our room, however cleaning staff resolved this promptly. The hotel also had no restaurant but offered juice and croissants in the morning. Overall we thought the hotel was good quality for money and we would return again.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alvaro DÍAZ MARTOS, General Manager at Hotel NH Collection New York Madison Avenue
Responded 2 days ago
Dear Laramoo98, I would like to sincerely thank you for staying with us and for taking the time to share your detailed feedback on TripAdvisor. Detailed feedback is of great value to highlight to our colleagues what we do well, but also where the areas of opportunity and improvement are. Please accept my sincere apologies for the sewage smell on the room you stayed. We have undertaken immediate action to rectify this matter. Thank you for your compliments towards several of our colleagues and departments such as the bellmen. I have shared your feedback with my entire team. I would like to inform you that we have recently open our Breakfast Buffet service in collaboration with Serafina. I am sure you will have the opportunity to enjoy it on your next visit. Meanwhile we truly look forward to your upcoming stay and will ensure a seamless stay with us. With kindest regards, Alvaro Diaz-Martos Assistant General Manager NH Collection Madison Avenue a.diazmartos@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeff K wrote a review 4 Feb
41 contributions28 helpful votes
I just loved this hotel. Great location, really fun and spacious lobby area, gym is well equipped, breakfast excellent, staff are so helpful and professional. The rooms are well fitted, air condition is modern and easy to operate. Espresso machine in the room. This will be my NY hotel from now on.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alvaro DÍAZ MARTOS, General Manager at Hotel NH Collection New York Madison Avenue
Responded 2 days ago
Dear Jeff, I would like to sincerely thank you for visiting us at NH Collection Madison Avenue and for taking the time to share your pleasant experience on TripAdvisor. We are delighted that our new breakfast buffet at Serafina was delightful and memorable. Our colleagues, led by our Front Office Manager and Guest Relations Manager, are indeed always there to create memorable moments in our little oasis in the heart of the city. Your praises have been shared with great pleasure . I look forward to welcoming you back and hope that you are already planning your next visit. Everyone at the hotel looks forward to being at your service. With kindest regards, Alvaro Diaz-Martos Assistant General Manager NH Collection Madison Avenue a.diazmartos@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heydread wrote a review Jan 2023
96 contributions40 helpful votes
The service and my stay at the NH hotel was beyond excellent, I wish I could give it 5 stars The staff made me feel like a VIP from the time I stepped into the hotel. I want to say a big personal thanks to Kiara who worked at the reception, kiara was patient and considerate and was a welcoming sight each morning, Kiera always had a smile on her face, kiara would be a great customer service manager. Dimitria the guest relations manager was amazing her knowledge and friendly disposition made her unique, I really enjoyed talking to her, and I thank her for her lovely departing gift. Denise the bar manager was extremely friendly and kind and very generous with her time. Louis the sales manager was engaging and thoughtful and really wanted all their guests to feel special, their professionalism, kindness and service was second to none, and not forgetting all the other amazing staff working there. My room was beautiful and I had the best sleep for a long time Breakfast was vast and worth the money and nothing was too much for them. The hotel was centrally located and was beautiful decorated and welcoming. I’ll definitely be back asap. The only hotel I’ll be staying when I visit New York See you again soon Wendy -
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dimitra D, Guest Services / Front Office at Hotel NH Collection New York Madison Avenue
Responded 1 week ago
Dear Wendy, We cannot thank you enough for your kind words and for taking the time to share your experience with us. At NH Collection New York we pride ourselves in offering our guests an elevated experience in a warm and welcoming environment. We have shared your comments with all our teams; it is after all the purpose of all we do: to see our guests stay and leave happy. We look forward to becoming your "home away from home" whenever you are traveling to our vibrant city, or in any of our unique properties around the world. On behalf of Kiara, Denise, Louis and myself our warmest wishes for a healthy and full if exciting adventures rest of the year! I remain at your service for any assistance you may need, with appreciation, Dimitra Doupi Guest Relations Manager gr.nhcollectionnewyork@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gertrudis wrote a review Jan 2023
1 contribution
I love this location, such an amazing stay! Great staff super friendly and helpful!! The room was spacious and clean! Mid century modern decor great for photos. I also had the pleasure of dining at the breakfast buffet, the price was incredible and the breakfast options were plentiful! I love the setup everything was clean, fresh and delicious! I would say my favorite was the tiramisu; I also enjoyed the fresh brioche mini buns with pesto, tomato and mozzarella. The dining staff was attentive and welcoming! I love this location what a gem!!!
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alvaro DÍAZ MARTOS, General Manager at Hotel NH Collection New York Madison Avenue
Responded 1 week ago
Dear Gertrudis83, I would like to sincerely thank you for staying with us at NH Collection Madison Avenue and for taking the time to share your pleasant experience on TripAdvisor. Your detailed illustrations about your impressions are truly appreciated and we are humbled by your compliments. We are delighted that your stay was memorable and enchanting and it is always wonderful to receive such fabulous feedback, especially about the breakfast service. We just started offering breakfast buffet to all our guests and I am very happy to read the quality of our products was so fresh and delicious! Your praises have been shared with great pleasure. I look forward to welcoming you back. With kindest regards, Alvaro Diaz-Martos Assistant General Manager NH Collection Madison Avenue a.diazmartos@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kimling L wrote a review Jan 2023
I booked a stay in January 2023 at the NH Collection NY Madison Avenue because I was traveling to NY from Colorado for medical treatment. I am working with a specialist in NY and was scheduled for a procedure. However, due to unforeseen changing medical circumstances, my procedure had to be postponed and will be rescheduled for either a week or month from the original date. My doctor wrote a letter to the NH Collection asking them to either cancel my reservation or credit my account for a future booking, but the NH Collection's Reservation department was completely uncaring and inflexible. I was charged for the full stay regardless of my changing medical circumstances and inability to travel for the original booking. If the hotel had been compassionate and understanding, allowing me to at least change and re-book my reservation and even pay the change in fare (like an airline), I would have been a loyal customer and brand advocate. This experience has deterred me from any NH Collection hotel stay in the future. If you might have any changes to your travel plans, even if they are related to medical issues, DO NOT BOOK with NH Collection.
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Date of stay: January 2023
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alvaro DÍAZ MARTOS, General Manager at Hotel NH Collection New York Madison Avenue
Responded 1 week ago
Dear Exploration258691, We do appreciate that you took the time to share your thoughts on TripAdvisor and needless to say, we are extremely saddened to receive such a review. We are in the service industry and it is our utmost goal to please and serve our clients, and when we fail, it is very painful to hear. I would like to discuss this review with you privately. Please feel free to email me directly to the below address. We sincerely apologize for this. Respectfully yours Alvaro Diaz-Martos Assistant General Manager NH Collection Madison Avenue a.diazmartos@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stoian A wrote a review Jan 2023
2 contributions3 helpful votes
I went to NY before Christmas with my husband and 4 year old son. I looked at many hotels, booked one but last minute I changed my mind and cancel and booked NH Collection, and I definitely do not regret it! It is a very chic and new hotel, well located. My favorite thing about the hotel was the lobby. It is very well decorated, good quality decor and A LOT OF SPACE. This is very important when you travel with a kid who can't sit still. It would have been impossible for us to find nice bars to go to and have a drink in peace with our son, but here at the hotel after a long day of walking around NE we would come and relax on a couch with a drink or two and our son would have enough space to play and be happy. Again, I want to mention that the bar area is very nice and fancy, you feel like you are "out" and it was gorgeously decorated for Christmas. I would definitely recommend it and I would go back. And the bar is a proper bar ;)
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Date of stay: December 2022
Value
Location
Service
Room Tip: You don't hear much from the street.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dimitra D, Guest Services / Front Office at Hotel NH Collection New York Madison Avenue
Responded 2 weeks ago
Dear StoianA6, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are truly happy to see you thoroughly enjoyed our fully renovated, mad men era inspired property and both yourself and your child were comfortable and satisfied with our hotel and service. At NH Collection we take great pride in creating value for all our guests, in unique, central locations around the world. We look forward to welcoming you many more times in the future and I remain at your service if there is anything we can do to make each of your stays more wonderful! With appreciation, Dimitra Doupi Guest Relations Manager gr.nhcollectionnewyork@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrea Ohár wrote a review Jan 2023
Eger, Hungary2 contributions2 helpful votes
We liked everything: the communication before our arrival, the hotel's location, the fantastic lobby decoration, and the room. I want to highlight the kindness and helpfulness of the staff. We appreciate their helpfulness when we had a problem with our luggage. We are delighted with choosing this hotel.
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Review collected in partnership with NH Hotels
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alvaro DÍAZ MARTOS, General Manager at Hotel NH Collection New York Madison Avenue
Responded 4 weeks ago
Dear Andreaohar, I would like to sincerely thank you for staying with us at Nh Collection Madison Avenue and for taking the time to share your pleasant experience on TripAdvisor. We are delighted that your stay was memorable and enchanting. It is always wonderful to receive such fabulous feedback about the service of our colleagues. Your praises have been shared with great pleasure with our reception and bell station colleagues. I am very happy to read the situation with your luggage was promptly resolved. I look forward to welcoming you back in the hopefully near future and remain with my best wishes for a Happy New Year. Personal Regards, Alvaro Diaz-Martos Assistant General Manager NH Collection Madison Avenue a.diazmartos@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kateethetraveller wrote a review Jan 2023
Grand Cayman1 contribution
very clean, guest service was average, and front desk could be more helpful. Lovely bar with live music. Central location but not too central that you feel the bustle of tourists. Not bad, value for money.
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Review collected in partnership with NH Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alvaro DÍAZ MARTOS, General Manager at Hotel NH Collection New York Madison Avenue
Responded 4 weeks ago
Dear Kateethetraveller, I would like to sincerely thank you for staying with us at NH Collection Madison Avenue and for taking the time to share your pleasant experience on TripAdvisor. Please accept my sincerest apologies for the service received from my front desk colleagues. Your comments relating to the front desk are taken very seriously and are followed up as we speak. I truly appreciate your comments regarding the live music at the bar, as well as our outstanding location. I hope to have the pleasure of welcoming you back in the near future in order to demonstrate you the levels of service for which the hotel is well know for. Kindest regards, Alvaro Diaz-Martos Assistant General Manager NH Collection Madison Avenue a.diazmartos@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$244 - US$414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jolly hotel nyc, hotel jolly madison new york, jolly hotel madison towers, jolly madison new york, jolly hotel new york, jolly madison hotel new york
LOCATION
United StatesNew YorkNew York CityMurray Hill / Manhattan
NUMBER OF ROOMS
288
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HOTEL NH COLLECTION NEW YORK MADISON AVENUE: UPDATED 2023 Reviews, Price Comparison and 276 Photos (New York City) - Tripadvisor

Frequently Asked Questions about Hotel NH Collection New York Madison Avenue
Which popular attractions are close to Hotel NH Collection New York Madison Avenue?
Nearby attractions include Manhattan Skyline (0.4 km), Grand Central Terminal (0.4 km), and New York Public Library (0.3 km).
What are some of the property amenities at Hotel NH Collection New York Madison Avenue?
Some of the more popular amenities offered include a lounge, a fitness centre, and meeting rooms.
Which room amenities are available at Hotel NH Collection New York Madison Avenue?
Top room amenities include air conditioning, blackout curtains, and a desk.
What food & drink options are available at Hotel NH Collection New York Madison Avenue?
Guests can enjoy a lounge during their stay.
Is parking available at Hotel NH Collection New York Madison Avenue?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Hotel NH Collection New York Madison Avenue?
Conveniently located restaurants include Royal 35 Steakhouse, Izakaya MEW, and Momosan Ramen & Sake.
Are there opportunities to exercise at Hotel NH Collection New York Madison Avenue?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at Hotel NH Collection New York Madison Avenue?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel NH Collection New York Madison Avenue offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hotel NH Collection New York Madison Avenue?
The staff speaks multiple languages, including English, Spanish, Greek, and Turkish.
Are there any historical sites close to Hotel NH Collection New York Madison Avenue?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.1 km), World Trade Center Memorial Foundation (5.1 km), and Hamilton Park (3.7 km).