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    NH New York Jolly Madison Towers

    22 E 38th St, Midtown, New York City, NY 10016-2502
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$111
    US$229
    US$118
    US$133
    US$133
    Traveller (596)
    Room & Suite (294)
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    Overview

    • Excellent13%
    • Very good35%
    • Average29%
    • Poor12%
    • Terrible8%
    Travellers talk about
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    3.5 Star Hotel
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    1 room, 2 adults, 0 children
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    Reviewed 4 days ago via mobile

    It's been more than a month since I've been at the NH Ny Jolly Madison Towers, but still haven't forgotten how awful that my experience was at this hotel ESPECIALLY while doing check in. It turns out the receptionist was extremely mad at me as...More

    Helpful?
    Response from Txema R, General Manager at NH New York Jolly Madison Towers

    Dear Guest, Thank you for your comments. The Front Office Agent could not be "extremely mad" at you, if you did not arrive on the exact date of your reservation and were a no-show your reservation would have been cancelled with the no-show charges applied....More

    Reviewed 1 week ago via mobile

    We stayed at the Maddison towers for 4 nights. We got a room on the 8th floor which was ok, it wasn't a refurbished room like in the photos it was one of the old rooms. We didn't mind so much as we planned to...More

    Helpful?1  
    Response from Txema R, General Manager at NH New York Jolly Madison Towers

    Dear Guest, Thank you for the feedback of your stay, comments from our guests are always appreciated and valued. We are pleased that you have had a pleasant stay. Best regards,

    Reviewed 1 week ago

    The hotel is a total lie, nothing like the pic you see in the internet, besided they offered us a different room of what we paid for, the staff was rude and everything was old and dirty. The only real thing of this hotel is...More

    Helpful?
    Response from Txema R, General Manager at NH New York Jolly Madison Towers

    Dear Guest, Please be informed that all room categories are shown on the internet; we do not offer category of rooms other than what the guest has paid for unless they request an upgrade which will be at an additional cost and upon availability. We...More

    A TripAdvisor Member
    1 review
    Reviewed 1 week ago via mobile

    The only good thing this hotel has is its location, other than that... nothing. Pictures shown in their site are nothing from what we experienced, the rooms and furniture are old, worn and really dirty. Receptionists and staff are pretty rude and know nothing about...More

    Helpful?
    Response from Txema R, General Manager at NH New York Jolly Madison Towers

    Dear Guest, Thank you for your feedback, we apologize if we did not meet your expectations. Regards,

    Reviewed 2 weeks ago via mobile

    Had a good stay. Make sure u go for the deluxe room. Much much better than standard room. Room nice & big. Good location. Very comfortable. No food in hotel but there are a lot of places close by. Will stay there again.

    Helpful?1  
    Response from Txema R, General Manager at NH New York Jolly Madison Towers

    Dear Guest, Thank you for the feedback of your stay; glad to have met your satisfaction and that you had a pleasant stay. Best regards,

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    About
    Amenities
    • Top amenities
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room Service
    • Room amenities
    • Air Conditioning
    • Things to do
    • Bar/Lounge
    Details
    • Price range
    • US$158 - US$316 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Accessible rooms
    Photos
    Traveller (596)
    Room & Suite (294)
    Dining (23)
    Hotel & Grounds (332)
    Nearby
    Midtown
    This is the iconic New York that so many visitors
    imagine before they visit—spectacular skyscrapers like
    the Chrysler Building and Empire State Building,
    iconic public buildings like Grand Central Terminal
    and the New York Public Library, and the non-stop
    hustle and bustle of the city streets. Fifth Avenue is
    a shopper's heaven where you can find every kind of
    store imaginable, with fashion brands ranging from the
    ...More
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    Questions & AnswersAsk a question
    Andy E
    Is it ok for the hotel guests to be mistreated by the receptionist as soon as they arrive because they're considered 'non-shows'? It is completely unacceptable. Showing up on a different date other than the one from the reservation does not justify the front desk woman to be so rude and inconsiderate. What if the flight got delayed? What if somebody else did the reservation for the guest?
    28 April 2017|
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    Mirismiris
    Good afternoon, I have been charged twice for the same stay at your hotel (Feb 28th and March 1st). I have tried calling several times and no one replies when they put me through with the accounting department which is the one supposed to correct the mistake. I have tried sending an email to the address spelled in the voice mail but I am probably getting it wrong as I always get my emails back. Could you please provide an email address to the accounting department, a direct phone number and the working hours? Thanks in advance
    13 March 2017|
    Answer Show all 2 answers
    Response from JollyMadison | Property representative |
    Please accept our apologies for the inconvenience. If you could please email us at resnyc arroba nh guion medio hotels punto com (Tripadvisor posting rules prevents us from posting email addresses), we will gladly revise the... More
    0
    Votes
    TarynRussell
    Hi, we will be arriving at about 9pm. Will this be a problem checking in?
    26 February 2017|
    Answer Show all 5 answers
    Response from JollyMadison | Property representative |
    Hi, It is not a problem. We have taken note of your approximate arrival time. Kind regards,
    0
    Votes
    Room Tips
    "Just the 16th floor rooms are renovated and like the picutres"
    Read review
    "Go higher if possible"
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    "the only way to get a good room here is stay at another hotel"
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    "Get a clean room - view before you accept your room!"
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