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New York Marriott East Side

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New York Marriott East Side
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2,042 Reviews from our TripAdvisor Community

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Showing 1,791: English reviews
Salt Lake City, Utah
Reviewed 16 June 2014

Stayed here 10 years ago and remember it as being nice. Well, I don't think the carpets have been cleaned since then. The whole place has a worn, dingy feel--you know, dust and fluff along the baseboards, stained carpet, fingerprints and smudges everywhere, worn linen. What a disappointment. Marriott's quality is becoming more uneven. Would not stay here again.

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Helpful?
3Thank Fleng2014
Marriott525, Manager at New York Marriott East Side, responded to this review

I would like to thank you for taking time out of your day to send us some feedback. I will ensure that this information about the room is shared with our team to make sure we are providing the best experience for our guests. We strive to show all our guests an exceptional hospitality experience in regards to our service...

Washington DC, District of Columbia
Reviewed 16 June 2014

It has been a long time since we were in NYC. Since it was where our wedding hosts were staying. The location is wonderful. It was an easy cab ride or walking to the places we needed to be. Our room was pretty good. We like to have 2 double beds and we had plenty of room. Nice closet for...

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Helpful?
Thank dcdogmom
Marriott525, Manager at New York Marriott East Side, responded to this review

First, I would like to thank you for choosing to stay with us at the Marriott East Side. Our goal is to always provide brilliant and consistent service to all of our guests and I do apologize that we did not meet your expectations during your past stay. We definitely appreciate you feedback and that you took the time to...

Johns Creek, Georgia
Reviewed 11 June 2014

This place is the worst from check in to check out. The restaurant was so bad the manager did not charge us for four meals and drinks. The rooms are the size of a postage stamp and over priced. I am a Marriott Elite Member, and will find a different place to stay on my next trip to New York.

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1Thank Vince212
Marriott525, Manager at New York Marriott East Side, responded to this review

Dear Vince, First of all, I would like to thank you for staying with us and apologize for the bad experiences that you may have had at our hotel. Our aim is to provide a great experience to our guests and it looks like we did not meet your expectations of service. I will definitely make sure to speak to...

Johns Creek, Georgia
Reviewed 10 June 2014

Recently stayed at the Marriott East in New York City. This hotel really needs a makeover. Very small lobby and quite noisy. The restaurant is open to the lobby and bar area, not very romantic. The food is below par. Had to send ours back and ask for refund. The room itself was somewhat seedy and could also stand to...

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Helpful?
2Thank Kathy L
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning On behalf of the Marriott East Side hotel, I would like to thank you for your recent visit to our hotel and also for taking the time to give us your honest feedback regarding our service and the overall quality of our hotel. From your comments, you mentioned your disatisfaction with the size of the room, the food...

Fort Lauderdale, Florida
Reviewed 9 June 2014

Very attentive staff will see to your every need. Concierge is excellent and won't steer you wrong. The rooms, like most in NY were a bit small and could use some updating, although you had most everything you needed. Small things like cleaning the glass on picture frames or wiping off the lid on the Q-tip holder seemed to be...

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Thank Wano16
Kent
Reviewed 9 June 2014

Stayed here in May for a sightseeing trip with our 12 year lad. The Hotel was great. I am afraid we didn't see much of it as we were out from morning till night. We were on the 15th floor. We had a great room at the back of the Hotel. The room was very clean and very spacious. The...

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Thank Enacasil
Paris, France
Reviewed 7 June 2014

The New York Marriott East Side offers a serviceable place to stay in an incredible city. I have not slept in many NYC properties because I usually stay at family or friends' apartments. In this case, I was in the city for one night, needed clothing for a family member's wedding and wanted to be close to large department stores....

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Helpful?
Thank BlueTrueDreamOfSky
CareAgent, Manager at New York Marriott East Side, responded to this review

Hello and thank you for taking the time to share your experience during your stay. You indicated that your room acoomodation and lobby experience were unsatisfactory. Please accept our sincere apologies for having disapointed you. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that...

Sydney, Australia
Reviewed 6 June 2014 via mobile

My wife and I stayed here for the beginning of out tour. The rooms were really nice and the water was filtered. Which was rare in the States. It had a nice old school upper class feel to the place as well. Would stay here again for sure.

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Thank BrendanOldman
CareAgent, Manager at New York Marriott East Side, responded to this review

Thank you for taking time to review us, and I'm delighted you enjoyed your stay. We pride ourselves on a great room accomodation and truly brilliant service. We look forward to welcoming you back for a truly enjoyable meal. In the future, please feel free to contact me or another manager on duty so that we may be able to...

Chicago, Illinois
Reviewed 2 June 2014

We had a Board of Directors Meeting in Manhattan, and Marriott East Side was one of the few hotels that has a meeting room big enough for 35 people. Overall, the meeting part of our stay was good not great. The meeting space worked. The breakfast and lunch food was good. The rooms, however, are small with no view, and...

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Helpful?
Thank Richard J
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good afternoon Thank you for your recent visit to our hotel and also for taking the time to rate us. You mentioned in your feedback that overall the meeting part of your stay and the breakfast and lunch was good. However, you had some issues with the service and for that I do apologize. Our goal is to deliver the...

Reviewed 2 June 2014

Stayed at this hotel for four nights and have to say we were treated very well! From the doormen to the front desk to the women cleaning the room, everyone was very friendly, helpful, and polite. We had issues with very loud noises in our room and the front desk staff was attentive and offered to move us. Not sure...

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1Thank Yahtzee66

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 

Additional Information about New York Marriott East Side

Address: 525 Lexington Avenue, New York City, NY 10017
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $263 - $772 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Reservation Options:
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side
Hotel Style:
#65 Green Hotel in New York City
#179 Luxury Hotel in New York City
#231 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from New York Marriott East Side staff and other travellers.
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Questions? Get answers from New York Marriott East Side staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room on a high floor away from elevators a ice/vending machines”
 of 5 bubbles CaptnGphs, 23 Jan 2017 | Read review
“high floor, away from elevator and ice machine. The rooms in front of the elevator are pretty noisy.”
 of 5 bubbles ArendJS, 17 Jan 2017 | Read review
“2103 was very comfortable - two double beds.”
 of 5 bubbles Allie_Zoe, 17 Jan 2017 | Read review
“Suites Offer Great Lounge room and Bedroom Space! Ideal for a family!”
 of 5 bubbles , 12 Jan 2017 | Read review
“Avoid the rooms at the front overlooking Lexington”
 of 5 bubbles 756StephenB, 6 Jan 2017 | Read review
5 of 5