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4.0
#352 of 508 hotels in New York City
Location
Rooms
Value
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Park Central Hotel New York | The Midtown Manhattan Hotel Hotel located in the heart of Manhattan Built during The Roaring Twenties, the Park Central Hotel New York once accommodated and entertained some of the most influential figures of the day - from Jackie Gleason and Mae West to Glenn Miller and Tommy Dorsey, even First Lady Eleanor Roosevelt. Today's guests are invited to escape the busy city life in exchange for the serenity that awaits them at the Park Central Hotel near Rockefeller Center - newly renovated and inspired by the iconic Central Park and renowned New York City landmarks.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Park Central Hotel New York offers a contrasting atmosphere, blending modern touches with outdated elements, and some guests appreciate the hotel's efforts to recognize special occasions despite noise and maintenance challenges. Cleanliness varies, with spotless experiences for some, yet others report inconsistencies. The amenities garner mixed feedback, as cleanliness and comfort are highlighted, but the absence of certain in-room features and slow elevators are drawbacks.
The hotel's location is a highlight, with easy access to Central Park and Times Square, though noise levels can be disruptive. Room conditions are a point of contention, with maintenance and outdated decor issues mentioned, and service quality ranges from commendable to disappointing, amplified by long elevator waits.
Location
Convenient
Atmosphere
Eclectic
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Underwhelming
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We've stayed at this hotel 4 times, and its the best value for money if what you are looking for is location and comfort. This last stay was particularly good because the people at the hotel were very kind to accommodate my needs, especially the guest experience manager Betty McKenzie. Since there is no kitchenette or fridge in the room, and I need it to refrigerate something and then had it warm up each morning, she offered me a kettle and a mini fridge, which totally took care of my need. On top of that, I wrote to the hotel the day before, telling them that due to my flight being canceled, I was now arriving on an earlier flight which meant I was to arrive at the hotel at 6 am, without being able to sleep at all the previous night; Betty was extremely nice finding a room for me to check in at that moment so I could sleep at my arrival; in order to do that, she upgraded me to a better room which was the one available at that time. She really went out of her way to help me with everything, and that made all the difference. At the time of my stay, they were doing maintenance on the elevators so only 1 was working but I never waited more than 5 minutes.
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Date of stay: January 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_generalMan, General Manager at Park Central Hotel New York
Responded 26 Jan 2024
Eugedelos, your repeat visits to Park Central Hotel New York and the heartening words you've shared make us incredibly proud! We're glad to know you've found our location convenient and our accommodations comfortable. It's also pleasing to note that Betty McKenzie, our guest experience manager, made your stay memorable by attending to your needs promptly. We also understand the importance of feeling looked after, especially when plans change unexpectedly, and we're pleased to hear that Betty was able to assist in turning your early arrival into a positive experience with a room upgrade. As for your mention regarding the elevator situation, we're working on providing smoother and more efficient services. Your patience during this time is much appreciated. We are eagerly awaiting your fifth visit, and until then, we hope you carry only the pleasant memories of your stay with us!
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Had a great time in New York & fortunately most out & about. Check in, credit card required for 40 dollars per night, more than tui had on booking so taking it up with them. Lobby shows what a grand place this was when built as it must be just the same, everywhere clean just refurbishment is essential. Carpet in the breakfast lounge is much like your parents in 70’s just theirs has been replaced several times & this had lots of use & everywhere is the same. To eat here is extremely expensive maybe no more than comparable hotels but quality has to reflect that, $80 for breakfast is just too much. We were on the 24th floor & it was noisy if your a light sleeper try & get a higher room. When you check in they tell you that you’ve got $40 to spend in the hotel, two coffees & muffins costs @20 so it’s just a ploy to get you to spend more than your $40 trying to get it back. Make sure the $40 comes off your bill when you check out as they’ve already got your credit card & want to charge it to that. Excellent position for what we wanted to do, staff pleasant & everywhere was clean. Never a 4* in our opinion maybe we’ve been lucky elsewhere, suggest the hotels stop saying services are included when clearly they’re not otherwise there would be no need for mandatory charges. Just charge it to the tour operator then we’d all know at the beginning.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PCH870, General Manager at Park Central Hotel New York
Responded 9 Jan 2020
Thank you J7991JQrobertg, for sharing your experience and feedback of your time with us. We look forward to your return and welcoming you again for many future visits to New York City. Regards, Erik Palmer
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I found this hotel through a quick online search and was expecting a 3 star experience that would have sufficed our quick Manhattan trip. We were pleasantly surprised at this hotel. Beautiful lobby, clean entry way and quick friendly staff got us checked in rapidly. We had a two queen bed room and it was huge. The bathroom was large and full of nice fluffy towels and the most amazingly scented soaps, body washes and lotion. The TV had tons of options and you can checkout directly from the account screen. This was a great choice for a nightly stay under $100 and we will certainly be back on our next trip!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PCH870, General Manager at Park Central Hotel New York
Responded 3 Mar 2020
Good day nikki0082, We truly appreciate you for taking the time to review our hotel. We are so thrilled to read you enjoyed your overall experience with us! We certainly appreciate your patronage and look forward to the opportunity to host you again! Erik Palmer Managing Director
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Most egregious was returning to my room after a full day of sightseeing on January 1 at 6 pm, only to discover that my room had not yet been cleaned. Reaching Housekeeping on the room telephone, I was told they would send someone ‘right away’ to clean my room. I vacated the room so as not to hinder the staff and returned an hour later, only to discover the room was not ready. Calling Housekeeping again, I was told they had had a busy day but my room was ‘next’. Again, I left the room, this time taking a short nap in the lounge, since my family had intended to try another venture out before we left the next day. This time, however, before going upstairs to my room - since my knees were painful - I asked Guest Services to call Housekeeping. Again, I was assured I was ‘next’. Close to tears, I called my family to regretfully inform them I could not go with them. ANOTHER HOUR, yup. This time Head of Housekeeping explained that due to the number of checkouts they had been overwhelmed but that also my room had been flagged ‘do not disturb’. I did NOT display the DND sign, nor was there one hanging on my door when I returned. I was then told that there was an email stating that. I did not send an email with that notice. I finally returned to a cleaned room at 11:30 pm, with a complimentary bottle of water Fr the inconvenience, just in time to pack and be ready for my 9:00 am pickup for the airport. There were other families also waiting for their rooms to be cleaned when I left the lounge at 11:30 pm.
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Review collected in partnership with Cancelon.com
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PCH870, General Manager at Park Central Hotel New York
Responded 11 Jan 2020
Dear Voyager105996, Thank you for sharing your review. The experience you describe is certainly not indicative of the standards we strive to provide. I am reaching out to you personally to better understand your feedback. Best regards, Erik Palmer Managing Director.
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Good points are location and room cleanliness only (+ no bed bugs). The room is small, dark and needs renovation. It’s stated 26 sq m, but seems smaller. It was on 8th floor but city noise didn’t bother us. Most of all I was surprised that there’s no mini fridge in the room. Of course no minibar or even a bottle of water. Room amenities are very poor: there’s shampoo, conditioner and shower gel, but no cotton pads/buds, shower cap, toothbrushes, coffee machine, teapot or anything else. Although there’s a hairdryer and iron in the room. I could clearly hear all noises outside and from the room next door. Resort fee is 41 USD per night and includes WIFI use, fitness access, telephone use and “other services” which aren’t specified. No bottled water.
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Date of stay: August 2019
Value
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erik Palmer, Owner at Park Central Hotel New York
Responded 21 Jul 2020
Dear Svetlana R, Thank you for sharing your review with us. I would appreciate it if you could take a moment to connect with us directly as we want to learn more about your stay. We have reached out to you directly and await your reply. We look forward to connecting with you. Best regards, Erik Palmer Managing Director.
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I stayed in New York City at the Park Central Hotel Friday and Saturday April 23rd and 24th. I was a little bit hesitant to return to NYC since the COVID 19 pandemic hit. But, this was such an amazing trip. I chose Park Central because of its proximity to Central Park. They have an amazing bike rental shop next door that gives a discount to Park Central guests. In addition, the rooms were completely safe with sealed stickers on the doors indicating that they have been cleaned and sterilized.
If you are a subway rider the N and the Q train have a stop literally 10 steps from the entrance of the hotel. This hotel is run like a large hotel chain, but totally gives the feeling of a boutique hotel when it comes to customer service and authenticity.
I will return this summer to the Park Central (that by the way... has an amazing gym). I was there on a work trip, but was able to spend time in Central Park, which might be the new Times Square post COVID. Now that restrictions are being lifted, I highly suggest that you try the Park Central!
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Date of stay: April 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:the suite is incredible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erik Palmer, Owner at Park Central Hotel New York
Responded 17 May 2021
Dear L5154Mdaved, We truly appreciate and thank you for selecting Park Central as your hotel of choice during your NYC visit. We are delighted to learn that you were able to secure accommodations with us and that your stay was a success! We are pleased our central location was a highlight for you. We look forward to hosting you again! Erik Palmer Managing Director
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Overall, a very nice hotel with an attractive lobby area and great location. You can see both Central Park and Times Square from outside the hotel. Our rooms were kept clean by the housekeeping staff. Coffee making facilities and fridges were available on request (however, nowhere to fill up water bottles according to front desk staff). We were able to check in early, which was a bonus.
However, there are a couple of drawbacks to this hotel. First and foremost, the elevator situation is shocking. There was only two elevators for floors 10 and up (another two for floors 1-9), which genuinely took ages to arrive. It was not uncommon to be waiting in excess of 10 minutes for the lift to arrive, only for there to be no room. Most days, you’d have to queue in the lobby waiting for a lift up to your room. It was so noticeable and frustrating, that it became quite the talking point with fellow guests in the queue, as we exchanged stories of how long we had waited!!
The rooms are also very dark and dingy, despite there being multiple lamps in the room. This is partly to do with the structure of the hotel, which means that most of the window view is taken up by brick walls. Although this wasn’t great, it didn’t bother us too much given the little time we spent in the room during the day.
Given the fact that you have to pay an extra facilities fee of just over $40 per room per night, perhaps they could use some that money to sort the lifts out, or maybe install a water fountain.
With this said, I would stay there again - mainly due to the great location.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erik Palmer, Owner at Park Central Hotel New York
Responded 21 Mar 2022
Dear U5169DLlucyk, Thank you so much for selecting us as your hosts during your visit to NYC. We apologize for the challenges experienced with the elevators. We have opened additional floors for the lower wings for more efficiency. We are pleased of your consideration to visit us in the future. Park Central Operations Team
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We chose this over a few places closer to Times Square because it was significantly less expensive. It turned out that the rooms were very nice (we appreciated that the beds in our room were queen rather than double, which worked better for our family of four). The location, while not in the middle of Times Square, was a short walk from there, and was right on top of a subway entrance that gave us easy access to the rest of Manhattan. The gym was very nice. The elevators are a bit slow, and crowded at check out time. But for the amount this place was cheaper than some of the similar alternatives, it was well worth it.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PCH870, General Manager at Park Central Hotel New York
Responded 24 Feb 2020
Dear ShelleyK202, Thank you for sharing your wonderful experience about our hotel and our valued associates! We are just thrilled with your constructive review and are pleased to see when we are getting it right. We are over the moon regarding their commitment to hospitality excellence.We will ensure their service is acknowledged! We look forward to your return and welcoming you again for many future visits to New York City. Best regards, Erik Palmer Managing Director
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This hotel was recommended to me by my daughter who had stayed there more than once. It's a reasonably priced hotel, with the ambience of a basic Luxury Hotel, in a sea of overpriced accommodations near Central Park South and Rockefeller Center.
Before my trip, I contacted the manager to inquire about several tax and other fees tacked onto the Room Charges, mostly mandated by the city. I immediately received an email from Tony Cunaj, the Complex Director of Reservations, that was welcoming and informative. Tony offered to upgrade my room and provide a senior discount, although I only just qualify for the latter. Although I opted not to use my credit card rewards, he was also willing to make an exception in my booking to allow me to use them towards my bill. Tony certainly earned my loyalty and deserves a commendation from whomever he reports to as an asset to the hotel.
The hotel bellman, Jaime, met me upon my early arrival and stored my baggage without delay. The hotel is nicely appointed and has a large bar and meeting area behind the lobby desks that was ideal for spending time with family. I found the room very clean, quiet and comfortable with a nice view. Although there isn't a restaurant on premises, there's a Starbucks for morning coffee adjacent to the hotel and plentiful dining options nearby within a block or two.
Jett, who I met at the Concierge Desk, was especially helpful in locating a Chinese restaurant for a large party with my special request for a dish I hadn't been able to find.
I highly recommend Park Central for its location, price and warm hospitality.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PCH870, General Manager at Park Central Hotel New York
Responded 15 Jan 2020
Dear O7234QYstephenl, Thank you very much for sharing this review and the overall . I am very pleased that you were able to take advantage of our central location and enjoyed the ambiance and decor of Park Central. We are just thrilled that Tony went above and beyond to ensure you had a successful visit and that he was so attentive to your inquiries. We will ensure he is acknowledged along with Jet and Jaime. We are looking forward to your return, happy new year and safe travels and we can't wait to host you again. Warmest Regards, Erik Palmer Managing Director
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Park Central is a perfect location for those who want to enjoy Central Park. Times Square and Rockafeller center are a 10 - 15 minute walk. The rooms are relatively spacious for NYC. Ours had two Queen beds a large bathroom with tub and a desk & chair. Room was clean. Shampoo, conditioner & body wash are mounted to the wall in pump bottles. I like this rather than tiny little bottles. We requested a fridge and was brought one straight away. They charge a resort fee which is ridiculous as this is not a "resort". We didn't see or receive anything to justify that fee. Just include all fees in the total up front price.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erik Palmer, Owner at Park Central Hotel New York
Responded 2 May 2021
Dear magmid, We appreciate your comments regarding the size, cleanliness, and location of our hotel. I'm pleased to learn you appreciate our "go green" efforts regarding the refill guest room bottles (They also pay homage to the original CO Bigelow NYC store). We apologize for any challenges caused by way of our hotel fee. The items including the bottles of water at check-in, the additional masks and safety items to be used at your discretion, the local area discounts offered, etc.. are all-inclusive of the fee. Perhaps we failed on communicating that effectively during our check-in process and will certainly make that a focus for our team. We look forward to welcoming you back for a future visit. Be well and be safe. Erik Palmer Managing Director
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There are more places to choose from in the New York City area.
PRICE RANGE
S$245 - S$666 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park central hotel new york city, park central new york hotel, park central new york city, park central ny hotel
LOCATION
United StatesNew YorkNew York CityMidtown West / Manhattan / Midtown
NUMBER OF ROOMS
761
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Park Central Hotel New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (6.5 km), World Trade Center Memorial Foundation (6.5 km), and United Nations Headquarters (2.0 km).
