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The Manhattan at Times Square Hotel

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6,269 Reviews from our TripAdvisor Community

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Showing 4,131: English reviews
Reviewed yesterday NEWvia mobile

Good staying here. Muhammad at the front desk helped a lot in locating a jacket we left back in December 2016. It was nice staying here. Location is good for walks around town. The big bus tours bus starts right around the corner so it can be good start to sightseeing.

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Helpful?
1Thank hatim k
Reviewed 2 days ago NEWvia mobile

Mohammed was friendly when we first entered the Hotel and agreed to lift an unexpected charge from our reservation at no cost whatsoever. However, we were charged regardless and when we went to speak with him about this issue, he simply shoved us with another front desk lady, Jean. She was rude, lacked compassion, and both workers(Mohammed and Jean) in...

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Helpful?
1Thank Karen L
Reviewed 2 days ago NEWvia mobile

Very well located and awesome service. Mohammed and Dolly are very friendly, patient and helpful at the bar in the lobby. I've enjoyed my breakfast chatting with them and learning more about the city.

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Helpful?
Thank RodrigoAlcantara2017
Reviewed 2 days ago NEWvia mobile

Cambiar a español Excellent hotel, Mohammed and Dolly very nice friendly and helpful. They helped us with everything thanks !!!!! Hotel very good location, a few blocks from time square, all clean, excellent services. Food very good

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Thank Estefanía C
Reviewed 3 days ago NEWvia mobile

Very disappointed. .. check in was supposed to be at 4pm and it's 5:30 Andy room is still not ready. I'm just in town for the night to see a show with my son and some friends and this is a huge inconvenience. The manager is not helpful nor very apologetic.

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Thank dmb345
San Anselmo, California
Reviewed 3 days ago NEW

We have stayed at this hotel many times because of its great location. It has many subway stations close by and an easy walk to Times Square and the TKTS booth which we visit daily. I wanted to give a shout out to the nice staff, especially to Mohammad at reception. He was able to upgrade our room for a...

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Helpful?
Thank Suzanne D
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thanks for the 4/5 review, Suzanne. We're delighted to hear that you had such a fantastic stay with us. It's wonderful that you enjoyed our central location and were able to see some of New York's finest attractions. We're also pleased to hear that our team was able to accommodate you in any way possible. Mohammad is an extremely important...

Ottawa
Reviewed 4 days ago NEW

The hotel was in a great location and the price was the best I could find for between Christmas and New Years. The lobby was nice. The floor we were on needs to be cleaned and updated. The toilet was clogged when we first entered the room. They fixed the problem quickly. The room was musty. The bathroom could have...

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Helpful?
1Thank Marie Q
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate the feedback, Marie. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We'll address your concerns with our team moving forward, especially about the parking situation. We look forward to hosting you again soon for a more positive experience. Yours in...

Reviewed 4 days ago NEWvia mobile

it was dirty room and old bathroom also the the receptionist very rude and add over all the room is to small and old furniture the elevator is slow and the lobby is always full no place to sit but the good thing is the Location i will not booked again in this hotel.

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2Thank Redeyeah
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Guest, We appreciate the feedback. It's unfortunate your time with us was less than ideal. Your experience isn't on par with the standard we're accustomed to sharing with our guests. We regret that your room wasn't refreshed properly. We hope you give us another opportunity to share a more positive experience with you. Yours in Hospitality, Brendan Moraes -...

Audubon, Pennsylvania
Reviewed 5 days ago NEW

Stayed here one night. Our room was clean, nicely sized and quiet. I would stay here again. The price was fair and the staff efficient and friendly. The room also had a coffee maker which is convenient for that early morning needed caffeine!

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Helpful?
Thank 0404Barbara
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thank you for the wonderful review, Barbara. We're delighted you had such a pleasant experience with us. It's fantastic you enjoyed our comfortable rooms and convenient amenities. We aim to please and your praise lets us know we're doing our job. We're happy our team made you feel so welcome. That's what we like to see. We look forward to...

Reviewed 5 days ago NEWvia mobile

Mohammad in reception was very attentive respectful and waive my early check in fee knowing that I had just come inn from my arriving flight to NY. The room was excellent. Everyone at the hotel was really nice and pleasant

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Helpful?
Thank Angelica M
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thank you for the 5/5 rating, Angelica. We're happy you had such a lovely stay with us. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your praise for our team lets us know we're doing our job. Mohammad is a valued member of our team so it's no surprise our team took such...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 

Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $193 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 689
Reservation Options:
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Hotel Style:
#186 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Manhattan at Times Square Hotel staff and other travellers.
325 questions
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Dunfermline, Scotland
3 months ago

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Questions? Get answers from The Manhattan at Times Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The upper floors are a little quieter”
 of 5 bubbles 348suzanned, 14 Jan 2017 | Read review
“If the in-house continental breakfast doesn't appeal then try Applebees which is close by and offers good value”
 of 5 bubbles U7498GZpeterr, 12 Jan 2017 | Read review
“If you want to take your chance with this hotel...don't take the nonrefundable rate!”
 of 5 bubbles , 11 Jan 2017 | Read review
“Our 17th floor room had a great view!”
 of 5 bubbles omay5, 9 Jan 2017 | Read review
“Pay for executive class if you want a nice room”
 of 5 bubbles lindadub2017, 9 Jan 2017 | Read review
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