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Sheraton New York Times Square Hotel

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Traveller (1684)
Room & Suite (893)
Dining (41)
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Overview
  • Excellent32%
  • Very good40%
  • Average18%
  • Poor6%
  • Terrible4%
Travellers talk about
“the club lounge”(304 reviews)
“central park”(929 reviews)
“times square”(1,468 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,894)
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7,288 results
Traveller rating
2,454
2,583
1,342
521
388
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2,454
2,583
1,342
521
388
Show reviews that mention
All reviewsthe club loungecentral parktimes squaregreat locationnew yorkbusy hotelstarbucks coffeelarge hotelfew blocksrockefeller centersubway stationhigher floorbig applestreet noiseelevatorlobbynyc
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1 - 5 of 7,288 reviews
Reviewed today

Wife and I really joyed our stand at the Sheraton. Housekeeping was excellent and very accommodating. Check-in was easy, and the staff friendly. Room was comfortable and the elevator was efficient and easy to use.

Review collected in partnership with this hotel
Thank carlsiebert
Hotel's Favourite
Reviewed 26 December 2017

We chose the Sheraton as part of a package deal, when we arrived at the hotel we asked for an upgrade as we wanted a room with a view and we certainly got that! We were given a room on the 47th floor overlooking Times...More

5  Thank Lisa G
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 27 December 2017

Thank you for your review! We're thrilled that you loved your stay, from our views to our staff. We truly appreciate all of your kind words and we hope to welcome you back very soon.

Reviewed today

The hotel is in a great spot for visiting Time Square. The room was small but serviceable. It was quiet for the most part except for a few loud guests. The elevator situation took some getting used to. You had to enter your floor number...More

Review collected in partnership with this hotel
Thank myam2017
Reviewed today

The physical environment was lovely. The room was spacious and well kept. The staff were fantastic. The front desk people were very helpful, competence and service oriented. The staff at the elevator area were very competent and helpful We used the Club service and found...More

Review collected in partnership with this hotel
Thank 525francesk
Reviewed today

My room was 319 per night plus taxes...it was a very small room My billing was in error and took some time to be corrected. Your customer service personnel were superb, but desk check in needs supervision.More

Review collected in partnership with this hotel
Thank robtierney
Response from TeamMarriott, Manager at Sheraton New York Times Square HotelResponded today

Dear robtierney, Thank you for taking the time to share your experience; we appreciate you choosing us! However, we apologize that your stay was inconvenienced. We know that the small details add up and make a major impact on your overall impression. We would love...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$245 - US$558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#196 Romantic Hotel in New York City
#196 Luxury Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$245 - US$558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#196 Romantic Hotel in New York City
#196 Luxury Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1684)
Room & Suite (893)
Dining (41)
Amenities (51)
Business Centre & Event Rooms (12)
Family and Play Areas (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Wendy V
9 April 2018|
AnswerShow all 3 answers
Response from sam_ady90 | Reviewed this property |
We didn’t pay any resort fee
1
Vote
Micheal P
28 March 2018|
AnswerShow all 2 answers
Response from Earl2013 | Reviewed this property |
sorry I don’t recall
0
Votes
deniz19801
28 March 2018|
AnswerShow all 2 answers
Response from CORONA_BUFFETT | Reviewed this property |
nope. there is no $25 resort fee. This is not a resort hotel as it in the middle of NYC. I have stayed at this hotel >100times and never charged a $25fee. good luck and enjoy NYC... rock on
0
Votes
Room Tips
"Everything was great. My only personal thought is that I'm not a fan of rain showers."
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"Rooms need update. The bathroom was unexceptionable. The wall paper was coming off the walls, the door was..."
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"Other than this incident with the hotel security i actually had a nice time at the hotel, I ate all my meals..."
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"South west corner rooms over look Times Square"
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