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Sheraton New York Times Square Hotel

5.8 km from New York City centre
  • Free Wifi
  • Restaurant
  • Room Service
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811 7th Avenue 53rd Street, New York City, NY 10019-6002
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Breakfast for 2 Included
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6,636 Reviews from our TripAdvisor Community

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Showing 5,263: English reviews
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Stanford le Hope, England, United Kingdom
Reviewed today NEW

A quick review, stayed at the Sheraton Times Square.. on arrival was asked if we wanted a free upgrade, hell yeah! Jade in reception arranged this, 43rd floor away from traffic noise and even arranged for a fridge to be delivered to our room for the kids drinks to be kept nice a cool in, all free of charge! The...

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Helpful?
Thank Mark M
Minneapolis, Minnesota
Reviewed yesterday NEW

The property was an excellent choice for my business trip to NYC. Walking distance to many businesses and an easy cab ride to the greater metro area. The club lounge worked great for a meeting spot as well as a great source of food and refreshments.

Review collected in partnership with this hotel
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Helpful?
Thank Ron S
Boston, Massachusetts
Reviewed yesterday NEW

The Sheraton Times Square is a nice hotel. It does show signs of wear and tear in place but overall still nice. Our room was clean, many bathroom amenities which my wife and daughter liked. On the down side, we were on the top floor and water pressure in the shower was poor. No access to the Club Lounge for...

Review collected in partnership with this hotel
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Thank jeffreybV2627VW
Berlin, Germany
Reviewed yesterday NEW

The hotel is well located and the staff at reception, the concierge's desk, etc., were all very helpful and pleasant to approach with questions. My only trouble with the hotel was the forced-air heat. It was so dry in the room, even when I left the fan off overnight, and there was no way to get more moisture into the...

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Helpful?
Thank Emily Joyce E
Washington Tyne & Wear
Reviewed yesterday NEW

The location of the hotel is perfect, you are just far enough away from Times Square so you don't hear too much traffic etc but within easy walking distance (about 4 blocks up). We stayed on floor 47 and the room was ideal, when we checked in we were offered to upgrade our room for an extra $50 a day...

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Thank rocky9900
Huntingtown, Maryland
Reviewed yesterday NEW

Loved this hotel! Spacious, clean, great service. Perfect location near Central Park, shops, theatre, and restaurants everywhere! Only drawback was very long wait for elevators. That could have been because it was a holiday weekend.

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Thank Jackie P
Fredericksburg, Virginia
Reviewed 2 days ago NEW

Nice hotel. Staff was efficient and friendly. The room service crew were responsive and brought my orders quickly. This hotel can get really crowded. Also, I could hear my neighbor, through the walls, very clearly.

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Helpful?
Thank daniellewF5811BC
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your four-star review! Thanks also for your kind words about our location and staff. Thanks also for your feedback about where we might improve (crowded lobby/thin room walls) - your feedback is appreciated! We always want to know how we might better serve our guests - thanks for taking time to tell us! Please come back and...

Nuneaton, United Kingdom
Reviewed 2 days ago NEW

My partner and I stayed at this hotel for New Years in Dec '14. My partner actually proposed to me at the hotel and I have to say the concierge gave us an amazing room with brilliant views over times square (this was awesome on New Years eve as we could watch the fireworks from the comfort of our room!)...

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Helpful?
Thank Daisabelle
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your four-star review! Thanks also for your kind words about our location, room, staff and views - your feedback is appreciated! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Boston, Massachusetts
Reviewed 2 days ago NEW

Love the Sheraton Times Square, fantastic location to get to Central Park, Times Square, Rockefeller Center, shopping on Fifth Avenue, and more sightseeing stops! The hotel staff is friendly and helpful, rooms are clean and spacious. Close proximity to several family friendly dinner spots. Highly recommend.

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Helpful?
Thank thekeenanfamily
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review! Thanks also for your kind words about our location, staff, cleanliness and more - your feedback is appreciated! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

New Jersey
Reviewed 2 days ago NEW

We were traveling to New York for the weekend, and the Sheraton Times Square is highly conveniently located on 7th avenue and 52nd street. Great central location. Add to this that, as a life time platinum SPG member, I was using points and used one of my remaining suite upgrade certificates, which had been confirmed by the hotel. With a...

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Thank geertcauwenbergh
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

We regret that your recent stay with us did not meet or exceed your expectations. We especially regret the issues you encountered upon check-in, dealing with the elevator system and (lack of) adequate staffing. We apologize for these issues; we would like to make this right. Please email Joseph.Giordano@Sheraton.com to set up a quick call to discuss these issues, at...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $322 - $745 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1800
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#42 Green Hotel in New York City
#187 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grab a higher floot”
 of 5 bubbles 17MarkM17, 24 Feb 2017 | Read review
“A higher floor would be better.”
 of 5 bubbles rocky9900, 23 Feb 2017 | Read review
“high floor”
 of 5 bubbles Chimata-no-kami, 21 Feb 2017 | Read review
“Ladies, don't waste suitcase room on bringing your own hairdryer. Room has a very nice one with a diffuser.”
 of 5 bubbles SpyrosPh, 21 Feb 2017 | Read review
“If you stay in one of the SPG rooms with lounge access, get to breakfast very early. Very crowded but great service and wonderful views of Times Sq and the park. ”
 of 5 bubbles will126, 20 Feb 2017 | Read review
5 of 5