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Sheraton New York Times Square Hotel

8,732 reviews
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Traveller (1634)
Room & Suite (876)
Dining (41)
Overview
  • Excellent32%
  • Very good40%
  • Average18%
  • Poor6%
  • Terrible4%
Travellers talk about
“the club lounge”(300 reviews)
“central park”(933 reviews)
“times square”(1,473 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,732)Write a Review
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Traveller rating
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1,309
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2,416
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1,309
505
374
Show reviews that mention
All reviewsthe club loungecentral parktimes squaregreat locationnew yorkbusy hotelstarbucks coffeelarge hotelfew blocksbroadway showsrockefeller centersubway stationhigher floorbig applestreet noiseelevatorlobby
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11 - 15 of 7,149 reviews
Reviewed 3 days ago

Love the location of this hotel- right between Central Park and Times Square. Room size is what you would expect from NYC. Rooms could do with an update but clean. Staff extremely nice. If you want refrigerator in room charge is $50.

Thank ephjsh
Reviewed 3 days ago via mobile

I have nothing bad to say about our stay. It’s a Sheraton so you can’t go wrong. We loved the fact that we were in the heart of the city, near Central Park, steps from the Subway, and Times Square. The rooms are what you...More

1  Thank jennifer0003
Reviewed 4 days ago via mobile

So this is literally one year since my last review of this hotel. We have stayed here many times over the years and ever since they put in the new elevator system, our experiences have been miserable and sometimes unsafe. Last year it was being...More

1  Thank Ckline95
Response from TeamMarriott, Manager at Sheraton New York Times Square HotelResponded 3 days ago

Dear Ckline95, Thank you for taking the time to provide us with your feedback. We are very disappointed to read your feedback and hope you will accept our sincerest apologies for the problems you experienced with the elevators. We clearly missed some important opportunities while...More

Reviewed 4 days ago

We had brown water on the shower every day on our stay (check photo). The room was very dusty (check photo), the hotel advertises its non-existent gym at large and provides nothing - not even a deal with any gym in the neighborhood AND they...More

Thank Antonio S
Response from TeamMarriott, Manager at Sheraton New York Times Square HotelResponded 3 days ago

Dear Antonio S, Thank you for taking the time to share your comments about your recent stay with us. On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations...More

Reviewed 4 days ago

This might be one of the better cost/night 3.5 to 4-star hotels in Times Square. Close to everything, especially Broadway and Hell's Kitchen. Good experience there. Excellent service. Service at the breakfast/lunch place was very slow. Otherwise it would have been 5 stars.

Thank CARainmaker
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
US$188 - US$514 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#191 Luxury Hotel in New York City
#196 Romantic Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$188 - US$514 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#191 Luxury Hotel in New York City
#196 Romantic Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (1634)
Room & Suite (876)
Dining (41)
Amenities (51)
Business Centre & Event Rooms (12)
Family and Play Areas (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Nikki C
19 February 2018|
AnswerShow all 2 answers
Response from lenandcelia | Reviewed this property |
There are decorations around the foyer, none in rooms As previous answer the room size vary but the staff are so helpful so ask when booking for a room to accommodate the children Only thing left to say is have a blast the... More
0
Votes
Nikki C
19 February 2018|
AnswerShow all 4 answers
Response from Peter B | Reviewed this property |
Hi Nikki, all rooms are big and spacious. There was 3 in our room sharing with plenty of space. I do believe they decorate in a big way for Christmas. Hope this is of help to you. Peter.
1
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Room Tips
"Rooms need a deep clean. The carpets are looking tough."
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"Check credit card charges daily"
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"Book elsewhere"
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"Tip the front desk at check-in for a slightly better room."
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