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Sheraton New York Times Square Hotel

TravelocityUS$219*
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GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$339*
US$219*
US$339*
US$219*
US$339*
US$219*
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Sheraton New York Times Square Hotel
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7,346 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton New York Times Square Hotel
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Showing 5,919: English reviews
London, United Kingdom
Reviewed 4 March 2017

It was comfortable, clean and quiet so fine but it was expensive for that however thats New York for you. Service was good, all just fine. Funny how old fashioned American hotels seem now, with their big dark brown furniture and corporate ways. Water was not hot in the morning and that was at 8.00am

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Helpful?
Thank SuStock
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review. Thank you for your kind words about our service, cleanliness and location. Thanks also for your constructive feedback about our furniture, and lack of hot water; we regret this; we always want to know how we can improve, and better serve our guests. Please come back and visit us again soon. You always are welcome...

Pennsylvania
Reviewed 4 March 2017

The rooms were fantastic! We had a great view from our window, everything was very clean and I had no problems while there on my stay. The staff there were super nice and helpful. Love it, and we'll definitely be staying again in the future.

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Helpful?
Thank Kayla S
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review. We are happy to hear that you enjoyed your recent stay with us. Thank you for your kind words about our rooms, cleanliness, views and staff. Please come back and visit us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Washington, United Kingdom
Reviewed 3 March 2017

We had a fab time.Hotel had everything that we needed. Room clean,well equipped,no bill problems, car to airport sorted, boarding passes printed and cases looked after all without any trouble. What more could you want

Review collected in partnership with this hotel
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Helpful?
1Thank B2537XYalisonb
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review. We are happy to hear that you enjoyed your recent stay with us. Thank you for your kind words about our staff and location, rooms and cleanliness. Please come back and visit us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Dallas, Texas
Reviewed 3 March 2017

Room should have been cleaner. Doors slam up and down the hall, making late sleeping (past 7:00) almost impossible. Mattress is excellent as is bedding. Check in process is easy and the front desk personnel are very kind. The coffee maker is easy to use. Although I forgot to use it, there is a large television as well as a...

Review collected in partnership with this hotel
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Helpful?
Thank Louise S
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your four-star review. We are happy to hear that you enjoyed your recent stay with us. Thank you for your kind words about our mattresses, check-in and staff. Thanks also for your constructive feedback about housekeeping and hallway noise; we always want to know how we can improve, and better serve our guests. Please come back and...

Brisbane, Australia
Reviewed 3 March 2017

Had the most amazing and memorable trip with my sister in New York. We felt safe at all times, and were really looked after by the staff at Sheraton New York Times Square. Such a show stopping moment when we fist walked inside to the lobby, pristine! Just a beautiful Hotel that made you not want to leave your Hotel...

Review collected in partnership with this hotel
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Helpful?
Thank elizabethcT6914TZ
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review. We are happy to hear that you enjoyed your recent stay with us. Thank you for your kind words about our staff and location, lobby, rooms, beds and more. Please come back and visit us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

New York City, New York
Reviewed 3 March 2017

The Sheraton Times Square is one of my favorite hotels to stay at in times square. This is always my first choice when I am staying in the area. However, I have to say this experience left a sour taste in mouth. After waiting beyond 45 minutes to check-in, I moved to goto my room and come across a survey...

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Helpful?
Thank JonoviaC
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

We regret that this happened - and we would welcome a chance to make it right. Please email Joseph.Giordano@Sheraton.com to set up a quick call, at your convenience, to discuss this with us. Thanks in advance - and thank you for staying with us. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media...

Arlington, Virginia
Reviewed 3 March 2017

We thought service,value,cleanliness and location were great!The bed needed updated and maybe the room a little larger.I got right home and unpacked and realized my black slacks were missing and my husband said he remembered seeing them on the seat of the desk chair.I called Sheraton and talked to lost and found and they said nothing had been turned in.I...

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Helpful?
Thank X930MWsusan
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your kind words about our service, value, cleanliness and location. We regret to hear about your slacks; we are sorry to hear about that. If you would like to discuss this further with us, please email Joseph.Giordano@Sheraton.com to set up a quick call. We would welcome the chance to speak with you. Thanks again for staying with...

Delaware
Reviewed 3 March 2017

I have stayed at this hotel several times and I keep coming back. This time I was pleasantly greeted by Ms. Nicole at the front desk where I needed to check in 4 rooms for family and friends. She took the time to understand my needs and request, and she was able to offer some great selections of room locations...

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Helpful?
Thank MikeDelaware
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five star review, and thanks for your kind words about our location, rooms, views and staff (esp. Nicole). You made her day! Thanks again for staying with us. Please come back and see us soon - you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Liverpool, United Kingdom
Reviewed 3 March 2017

stayed at the Sheraton for a birthday treat with my daughter couldnt get a nicer hotel for price we paid it was literally in Times Sq. and next to all NY had to offer room was clean staff were pleasant and helpful the maids always greeted us with a smile and a hello would come and stay here again

Review collected in partnership with this hotel
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Helpful?
Thank Christmas26
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Happy Birthday! We are honored that you and your daughter chose to stay with us. Thanks also for your five-star review, and for your kind words about our location and staff. Please come back and see us soon - you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Reviewed 2 March 2017

This hotel is 10-15 mins from central park and 10 - 15 mins from time square. its location is fantastic. The room is very clean and well kept and everything you if you're going to be out and about all day. The reception team where friendly and I really can't fault the hotel at all. Ask for a high room...

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Helpful?
1Thank James L
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks also for your five-star review, and for your kind words about our location and staff. Thanks also for your NYC tips for other travelers! Please come back and see us soon - you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $311 - $734 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, Travelocity, HotelsforEveryone, Priceline, Cancelon, getaroom.com, Evoline ltd, TripOnline SA, HotelQuickly and HotelsClick so you can book your Sheraton New York Times Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#183 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms smell moldy!”
Skip5813, 25 May 2017 | Read review
“Rooms are extremely small. Don't take anything out of the service refrigerator to look a it, they automatically bill you even if you put it back (Sensor only shows removal). Concerning the sensor, there is a plastic plate at the top which is not secured. Try opening the fridge and it falls off. Very annoying because of the red LED that glows and lights up the room, difficult to put back the plastic cover.”
CurtisWR, 25 May 2017 | Read review
“Elevators are VERY busy. Try to get a room on 30th floor as the view is great and the elevator wait is not as long.”
bflojim, 24 May 2017 | Read review
“Very thin walls and lots of noise from inside the hotel all night. ”
flypilot33, 24 May 2017 | Read review
“Try for a higher floor”
stevenbC4845NC, 24 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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