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Sheraton New York Times Square Hotel

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Traveller (1690)
Room & Suite (893)
Dining (41)
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Overview
  • Excellent32%
  • Very good40%
  • Average18%
  • Poor6%
  • Terrible4%
Travellers talk about
“the club lounge”(304 reviews)
“central park”(929 reviews)
“times square”(1,468 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,897)
There are newer reviews for Sheraton New York Times Square Hotel
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Traveller rating
2,456
2,583
1,343
521
388
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2,456
2,583
1,343
521
388
Show reviews that mention
All reviewsthe club loungecentral parktimes squaregreat locationnew yorkbusy hotelstarbucks coffeelarge hotelfew blocksrockefeller centersubway stationhigher floorbig applestreet noiseelevatorlobbynyc
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611 - 615 of 7,291 reviews
Reviewed 9 October 2017

The hotel is very well located, near Broadway and at walking distance the most of the emblematic touristic keystone of the city. The rooms are confortable and the service is standard. Do not expect nothing special. I was with my family (wife, daughter of 14...More

Thank Manuel M
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 9 October 2017

Thank you for taking time out of your day to share your valuable feedback with us regarding your recent stay, Manuel. It's wonderful to hear that you found our location convenient and our accommodations comfortable. We know how important comfort is while traveling! Thank you...More

Reviewed 9 October 2017 via mobile

We travelled on Columbus Day weekend and the hotel was seemingly at full capacity. It negatively impacted our experience, especially as platinum members used to high quality of service. On the positive side, the property was really clean and the staff at the front desk...More

Thank Capucine C
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 9 October 2017

Thank you for sharing your candid review with us. We truly value all of our guests' input. We're sorry to hear that your stay did not exceed your expectations like we would have hoped, and we appreciate you filling us in on your experience. We...More

Reviewed 8 October 2017 via mobile

Stayed 5 nights Really handy for shows and Times Sq A lot of restaurants and pubs for entertainment nearby Accessible facilities toilets in lobby are on the 2nd floor we only found out due to the security guy We couldn't believe the coffee shop shut...More

Thank Richard H
Reviewed 8 October 2017

We had another enjoyable stay at the Sheraton. The location is excellent and the hotel's services were very good. We could have used a larger room but the rest of our stay at the Sheraton was excellent.More

Review collected in partnership with this hotel
Thank Roger O
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 9 October 2017

We would like to thank you for taking time out of your day to share your valuable feedback with us regarding your recent stay. It's wonderful to hear that you found our location convenient and our staff friendly and helpful. Thank you again, and we...More

Reviewed 8 October 2017

Stayed at the Sheraton as part of an organised holiday tour - Heritage of America. Breakfast was included, but not in the hotel. We had to go out to eat in a diner! The room I had was satisfactory, but not as good as last...More

1  Thank Iverette
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 9 October 2017

We greatly appreciate you sharing both your positive and constructive feedback after your recent stay with us in New York City. We're delighted that you loved our location, and we appreciate your feedback regarding our guest rooms. Should your travels ever bring you back to...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
US$238 - US$562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#196 Luxury Hotel in New York City
#196 Romantic Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$238 - US$562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#196 Luxury Hotel in New York City
#196 Romantic Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1690)
Room & Suite (893)
Dining (41)
Amenities (51)
Business Centre & Event Rooms (12)
Family and Play Areas (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Wendy V
9 April 2018|
AnswerShow all 3 answers
Response from sam_ady90 | Reviewed this property |
We didn’t pay any resort fee
1
Vote
Micheal P
28 March 2018|
AnswerShow all 2 answers
Response from Earl2013 | Reviewed this property |
sorry I don’t recall
0
Votes
deniz19801
28 March 2018|
AnswerShow all 2 answers
Response from CORONA_BUFFETT | Reviewed this property |
nope. there is no $25 resort fee. This is not a resort hotel as it in the middle of NYC. I have stayed at this hotel >100times and never charged a $25fee. good luck and enjoy NYC... rock on
0
Votes
Room Tips
"Room was just right and comfortable"
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"Be aware of the late night neighbors! Chatter in the hallway at 5 a.m.!"
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"Everything was great. My only personal thought is that I'm not a fan of rain showers."
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"Rooms need update. The bathroom was unexceptionable. The wall paper was coming off the walls, the door was..."
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