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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,863 Reviews from our TripAdvisor Community

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Showing 5,474: English reviews
Edinburgh, United Kingdom
Reviewed 4 November 2016 via mobile

I stayed 8 nights for a mix of business and pleasure. On the plus side the room was a good size, well equipped and the bed was very comfortable. However the room was dirty (not unsanitary though). How the staff could miss it I don't know. Visible dust and dirt, old chocolate bar papers and tissues down the back of...

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Helpful?
Thank Fiona G
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you fortaking time to review uss on TripAdvisor. We are happpy to learn that you enjoyed our location, rooms and beds. We are disappointed to hear that housekeeping failed to meet or exceed your expectations, and that noise was problematic during your stay; we regret this, but we very much appreciiate your feedbaack on how we can improve. Please...

Reviewed 3 November 2016

Had a date to see a show, so we got a good last-minute deal and spent the night in mid-town. While the Sheraton has a bit of an "industrial hotel" feeling, everything was done with taste, very clean, staff responsive and friendly. And you can't beat the midtown north location. Easy walking to Broadway shows and Times Square, and the...

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1Thank Bob M
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing such a lovely review. Please come back and see us soon. You always are welcome here. Thank you for choosing The Sheraton New York Times Square Hotel. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Dubai, United Arab Emirates
Reviewed 3 November 2016 via mobile

I would have to say that the best thing about this hotel is the location. It can't get better then this. The rooms are comfy but small. The stuff are ok but sometimes inpatient. They got FedEx downstairs which is very helpful! It is a bit nosy because of the traffic and the neighbours but nothing can bit this perfect...

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Helpful?
Thank Tzupy29
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing a four-star review. We appreciate your kind words about our loaction; thank you. We also appreciate your feedbaack about our staff and rooms; feedback like yours lets uss know where we can imporve (and we will!) Please come back and see us soon. You always are welcome here. Thank you for choosing The Sheraton New York...

Richmond, Virginia
Reviewed 3 November 2016 via mobile

I stayed two nights here and while the hotel is nice, the check in/out is a disaster. Both times they were not fully staffed and we waited in line for more than 30 minutes. It is odd there are so many employees meandering out offering to help with luggage and no one paying attention to the disaster at reception. Would...

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Helpful?
Thank Joy G
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We regret that your check-in did not meet or exceed your expectations. Your feedback matters to us; looks like we let you down here. If you would like to discuss the matter further, please email Joseph.Giordano@Sheraton.com to set up a quick call. Thanks...

Pittsburgh, Pennsylvania
Reviewed 3 November 2016

Staff is great. Front desk manager, Jonathan Lomitola, is incredibly helpful. Can't thank him enough. Tommy and Mohammed at the Club Lounge are so hospitable. New elevator system needs some improvement, but minor when considering the overall quality of hotel and its staff.

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Thank AS M
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing such a lovely review. We appreciate your kind words about Jonathan, Tommy and Mohammmed - thank you! We also appreciate your constructive feedback aabout the elevator system. Please come back and see us soon. You always are welcome here. Thank you for choosing The Sheraton New York Times Square Hotel. Warm Regards, The Sheraton New York...

Reviewed 2 November 2016 via mobile

Luckily only stayed here one night, this is not a four star hotel in my opinion. Is an old hotel, room was updated but still seemed well used. Worst was the black mold around the tub in the bathroom. Not acceptable in a 2 star hotel let alone a supposed 4 star.

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Helpful?
Thank CDNtravelduo
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a review of The Sheraton New York Times Square Hotel. We regret that housekeeping failed to meet or exceed your expectations; we very much appreciate your feedback about it, and constructive comments on how we can be better. Please come back and see us again. You always are welcome here. Warm Regards, The...

North Haven, Connecticut
Reviewed 2 November 2016 via mobile

During my most recent stay at the Sheraton New York at Times Square there was a display in the main lobby notifying guests that the Sheraton brand was now part of the Marriott Group. I sincerely hope that things will stay the same at this hotel during and after the transition, but I am worried that the new management will...

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Helpful?
Thank m-branc
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a review of The Sheraton New York Times Square Hotel. We greatly appreciate your kind words about the hotel and our staff - you words made our day (especially Tommy's!). Please come back and see us again. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Charlotte, North Carolina
Reviewed 2 November 2016

Very convenient location - easy walk to theatres, restaurants. Crowded hotel - seems to get a lot of convention stays and big groups. Elevators, at times, get crowded and slow due to the amount of people. The room we stayed in needed updating for sure. Very small bathroom. Reception service was good and professional.

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Helpful?
Thank thkrampert
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for staying with us at The Sheraton New York Times Square Hotel. We regret that the new elevator system and size of your room failed to meet or exceed your expectations; we very much appreciate your feedback about it, and constructive comments on how we can be better. Please come back and see us again. You always are...

Miami, Florida
Reviewed 2 November 2016

Check in was very late around 5 o clock. I received a call from hotel saying that my room was ready and should be at 3 o'clock. i don't believe that i had to pay $4 "CASH" per bag including the backpack after check out time. This is the first time that this happens to me. Other Hotels offers the...

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Helpful?
Thank Mario G
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a review of The Sheraton New York Times Square Hotel. We regret that baggage storage (fees) failed to meet or exceed your expectations; we very much appreciate your feedback about it, and constructive comments on how we can be better. Please come back and see us again. You always are welcome here. Warm...

United States
Reviewed 2 November 2016

Sheraton hotels are all pretty nice and this one is no exception. It is in the heart of NYC, meaning that things tend to be a little older and smaller. Still, no complaints at all. The location is super convenient. I recommend the street food available on summer evenings (and perhaps year round).

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Helpful?
Thank Bobcharli
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a review of The Sheraton New York Times Square Hotel. Please come back and see us again. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $372 - $788 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#183 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Know what kind of view you and how many people are coming in advance.”
 of 5 bubbles 902theb, 21 Mar 2017 | Read review
“Make sure you don't get room 744”
 of 5 bubbles , 20 Mar 2017 | Read review
“higher floors have better views”
 of 5 bubbles joestarrs, 20 Mar 2017 | Read review
“Club lounge is great if you are platinum or on that floor. Get a room away from the elevators since they are noisy and people will probably congregate out there swearing when they have to wait forever for it to arrive.”
 of 5 bubbles drm237, 20 Mar 2017 | Read review
“Do not touch and move products drawer and fridge since you will be charged automatically if you move products. There are Starbucks coffee making kit in the room.”
 of 5 bubbles , 20 Mar 2017 | Read review
5 of 5