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Sheraton New York Times Square Hotel

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6,373 Reviews from our TripAdvisor Community

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Showing 5,017: English reviews
Reviewed 24 April 2016

The lobby is classic New York, and parking in the hotel garage was a breeze and super convenient. The check-in staff was friendly and helpful, and upgraded us to a king bed on a higher floor. The room was fine, but nothing stellar. Dark, with patched holes in bathroom walls, lots of street noise at night even on the 29th...

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Helpful?
Thank Tunafishy
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a three-star review of Sheraton New York Times Square Hotel on TripAdvisor. We appreciated your comments about our “friendly and helpful” staff. We appreciate your constructive feedback about street noise and décor and pricing- thank you for offering it. Warm Regards, The Sheraton New York Times Square, Guest Relations

Reviewed 23 April 2016 via mobile

We stayed here for 4 nights during the first part of our honeymoon. The staff at reception are delightful and friendly. We asked for a high floor and were accommodated. The girl at check in congratulated us on our recent wedding. On our first night, our room door knocked and we were presented with a bottle of pressco, chocolate covered...

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2Thank ORG84
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a five-star review of Sheraton New York Times Square Hotel on TripAdvisor. We are happy to learn that you found the staff “delightful and friendly” – and that you enjoyed your wedding gifts. Please come back and see us again on your next stay in NYC! Warm Regards, The Sheraton New York...

Melbourne, Australia
Reviewed 22 April 2016

Very comfortable hotel , but extremely busy. If possible get rooms higher up so less road noise. Beware of the sensors in the mini bar if you remove anything you will be charged, even if you just wanted to put you own things in the fridge. I had not encountered this before, Otherwise enjoyed my stay here. Plenty of restaurants...

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1Thank JanineC58
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a four-star review of Sheraton New York Times Square Hotel on TripAdvisor. We are happy to learn that you enjoyed the hotel’s location – and that you enjoyed your stay with us. We love our Australian guests – please come back and stay with us any time! Warm Regards, The Sheraton New...

Durham
Reviewed 22 April 2016

Booked accommodation through Trailfinders and was not let down. This is a quality hotel and rooms were spacious, spotless and very comfortable. The location was ideal as it was a short walk to Times Square and Central Park. We were room only and ate out as food in the hotel was quite expensive. Eating out is generally expensive in NYC...

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Thank Emblings
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a five-star review of Sheraton New York Times Square Hotel on TripAdvisor. We are pleased to hear that you found your stay to be “very comfortable accommodation in a great location” that was “a short walk to Times Square and Central Park.” Come back and see us on your next visit to...

Melbourne, Australia
Reviewed 21 April 2016 via mobile

It's NYC, so expectations are low. This isn't a "standard" Sheraton. It's big, battered, totally impersonal ... and located right in the centre of the action. But:- At check-in, no upgrades for platinum were said to be available. (Okay. Fair enough. But it doesn't explain what happened next). The first room, on level 15, was seriously substandard: it was tiny,...

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2Thank tonymerricks
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a two-star review of Sheraton New York Times Square Hotel on TripAdvisor. We appreciate your constrictive feedback; thank you for offering it. We love our Australian guests – and we do apologize if your stay with us did not meet or exceed your expectations. Warm Regards, The Sheraton New York Times Square,...

Reviewed 21 April 2016 via mobile

The place is very very good place to stay, the rooms are clean and modern, the location is perfect, just some blocks to Central Park and have a very nice view from the room. I have a bad experience when I took my breakfast, I looked a friend in other table but the hostess get angry when I want to...

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1Thank Ch Q
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a five-star review of Sheraton New York Times Square Hotel on TripAdvisor. We are pleased to hear that you found our location “perfect” and rooms “clean and modest.” We also appreciate your feedback about breakfast; thank you for taking time to offer it, so we might serve you better in the future....

Houston, Texas
Reviewed 21 April 2016

Stayed here during the NYC Blizzard 2016 and had a great experience. This hotel is cheap, great quality, and good service, also make sure you splooge on the Concierge level access because unlimited views, coffee, espresso, breakfast, lunch, dinner is a win win. They have all sorts of snacks to grub to during the day. It had easy access in,...

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1Thank ChillinFood
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a four-star review of Sheraton New York Times Square Hotel on TripAdvisor – and for calling us a “Great Hotel, within walking distance to Times Square.” We also appreciate your constructive comments about check-in; thank you for taking time to offer your comments; feedback from valued guests like you helps us to...

Nottingham, United Kingdom
Reviewed 21 April 2016

Ideally situated for Times Square, Central Park, Empire State Building and everything New York has to offer. Really easy to get to everywhere of interest. The hotel is very big and impressive. The staff were all very helpful and took pride in what they did. Nothing seemed to be too much trouble for them. Would definitely stay again.

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Thank billyboy212
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a five-star review of Sheraton New York Times Square Hotel on TripAdvisor. We are pleased to hear that you found our location “Ideally situated for Times Square, Central Park, Empire State Building and everything New York has to offer.” We also appreciate your kind words about our hard-working staff; thank you for...

Southampton
Reviewed 21 April 2016

My fiancée and I stayed for 3 nights during the storm of Jan 2016. Despite a state of emergency the hotel staff kept the place running with only some minor, totally understandable, housekeeping issues (as staff could not get to and from work). The hotel is in a great location midtown a few blocks from Times Square and its transport...

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3Thank MikeVBSouthampton
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a four-star review of Sheraton New York Times Square Hotel on TripAdvisor. We are pleased to learn that you enjoyed our location, amenities and Wi-Fi service. We love our UK guests – come back and see us anytime. It would be our honor to host you again, any time. Warm Regards, The...

UK
Reviewed 21 April 2016 via mobile

I stayed 2 nights at this hotel. Picked the Sheraton as I had stayed at several before and was really impressed with the quality. On the plus side the hotel was in a very good location. On the bad side the room was small with little room to move around. The bathroom was the worst, the water from the shower...

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Thank Catfish888
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write a two-star review of Sheraton New York Times Square Hotel on TripAdvisor. We are pleased to hear that you enjoyed our location. We do regret that your stay did not meet or exceed your expectations. We appreciate your constructive feedback about housekeeping and Wi-Fi; thank you for sharing it, so we can...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $263 - $664 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#42 Green Hotel in New York City
#184 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms higher up would be less noisy.”
 of 5 bubbles JulieDsTravels, 18 Jan 2017 | Read review
“We stayed on the 41st floor and found it to be quiet, particularly for being in Times Square!”
 of 5 bubbles sestac, 17 Jan 2017 | Read review
“the higher you go the more expensive it gets”
 of 5 bubbles peterruck, 17 Jan 2017 | Read review
“Ask for a room higher up so that it is not so noisy”
 of 5 bubbles juliesK7584JY, 15 Jan 2017 | Read review
“Think all rooms are identical apart from location in hotel. Noisy if windows are open”
 of 5 bubbles LyndaC990, 10 Jan 2017 | Read review
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