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Traveller (367)
Room & Suite (277)
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Overview
  • Excellent75%
  • Very good15%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“cafe boulud”(167 reviews)
“upper east side”(314 reviews)
“central park”(414 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star accommodation
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Additional information
Offers from The Surrey
Offers & Announcements: Up to 25% off and more
Hotel deals
Offers from The Surrey
Offers & Announcements: Up to 25% off and more
Hotel deals
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,022)
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1,862 results
Traveller rating
1,375
273
120
54
40
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1,375
273
120
54
40
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All reviewscafe bouludupper east sidecentral parkbar pleiadesgrand deluxe salonrelais chateauxmadison avenuerooftop gardennew yorkroom servicemuseum milein room diningluxury hotelfavorite hotelbottle of champagnewonderful hotelturn down service
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1 - 5 of 1,862 reviews
Reviewed 2 days ago via mobile

We recently chose the Surrey for our stay based in the reviews that I read. The hotel staff incredibly friendly and helpful! In a very safe and quiet area just a few steps away from Central Park. The concierge, Chris, was extremely helpful and help...More

1  Thank travelingfromWI
Hotel's Favourite
Reviewed 17 February 2018

We arrived early in the day, having had to take an early morning flight. I had emailed the hotel the day before that we'd be arriving early and said we'd like to drop off our bags so we could head out for our one-day trip...More

4  Thank Vivianite
Response from PedroDias-GM, General Manager at The SurreyResponded 20 February 2018

Dear Vivianite, Thank you for your kind comments. We are very happy to hear that you enjoyed our guest room and overall hotel amenities. I look forward to sharing your comments with the rest of our team. We take pride in exceeding our guests expectations...More

Reviewed 5 days ago

Everything about the Surrey is top-notch. We enjoyed every second of our stay. The room was exactly as described, with an excellent Central Park partial view. The Roof-Top bar was worth the price of admission. The service was incomparable.More

Review collected in partnership with this hotel
1  Thank 158bill
Response from PedroDias-GM, General Manager at The SurreyResponded 5 days ago

Dear 158bill, Thank you for your kind comments and I look forward to sharing with all of our team members! We are glad you enjoyed your overall experience and we look forward to hosting your next visit to New York City! Thank you Pedro Dias...More

Reviewed 6 days ago

If you are looking for a Relais & Chateaux experience, this is not one. We stay at Relais properties whenever we can. We are Club 5C members as we love the unique hotels, excellent staff and wonderful restaurants, NORMALLY!I booked the hotel through the Relais...More

Review collected in partnership with this hotel
2  Thank Charles B
Response from PedroDias-GM, General Manager at The SurreyResponded 5 days ago

Dear Charles B, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please allow me to personally extend my sincere apologies for the...More

Reviewed 6 days ago

Let me start by saying I stayed in the Surrey many years ago with my family and had a lovely experience. Under new management my recent experience of multiple nights at this hotel could to have been more different. The hotel still has stylish decor...More

2  Thank gray72
Response from PedroDias-GM, General Manager at The SurreyResponded 5 days ago

Dear gray72, Thank you for taking the time to share your feedback from your recent visit. Our bellman team will be very happy to hear that they exceeded your expectations. Please allow me to personally extend my sincere apologies for the unfortunate experience you have...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Babysitting
Breakfast Available
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$434 - US$1,029 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Residential Neighborhood Hotel in New York City
#17 Luxury Hotel in New York City
#18 Romantic Hotel in New York City
#20 Green Hotel in New York City
#23 Trendy Hotel in New York City
#26 Charming Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$434 - US$1,029 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Residential Neighborhood Hotel in New York City
#17 Luxury Hotel in New York City
#18 Romantic Hotel in New York City
#20 Green Hotel in New York City
#23 Trendy Hotel in New York City
#26 Charming Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (367)
Room & Suite (277)
Dining (19)
Amenities (82)
Nearby
Upper East Side
Combining quiet residential neighbourhoods that have
easy access to Central Park with world-famous cultural
institutions, the Upper East Side is one of the most
livable places in the city. Along beautiful Fifth
Avenue, you’ll find Museum Mile, which houses many of
the nation's most famous attractions in a single
stretch, like The Metropolitan Museum of Art and the
Guggenheim Museum. Walk a few blocks into the
...More
Questions & Answers
Ask a question
Beth E
3 September 2017|
AnswerShow all 4 answers
Response from 157Jen | Reviewed this property |
We usually fly into Laguardia. Only about 30 minutes when no traffic. Easy to get to the airport since The Surrey is on the Upper East Side. We take Uber and it's usually between $30-40.
1
Vote
apollosm
15 May 2017|
AnswerShow all 12 answers
Response from PixiPaquita | Reviewed this property |
No they don't have those facilities, but a gorgeous hotel, in a great spot, fantastic staff. They may well provide them for you if you requested them.
1
Vote
NicoleCxx
12 October 2016|
AnswerShow all 4 answers
Response from Calder C | Reviewed this property |
Yes. It's free and good.
1
Vote
Room Tips
"We stayed in 1501 and 1502. Great location. No noise. Great view.I'm sure Mr. Pedro Dias will post his..."
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"I prefer the rooms facing 76th street."
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"Try for a view"
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"the best was horrible so, i don't know wich to recommend"
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