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The Surrey

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The Surrey
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1,789 Reviews from our TripAdvisor Community

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Showing 1,643: English reviews
New York City, New York
Reviewed 6 March 2015

This is a great hotel! Rooms and bathroom are very large and well appointed. Our room had real fire place, which was wonderful. Amenities were nice. We received complimentary wine and cheese in the room upon our arrival and kids got a sweet treat as well. Some rooms offer views of the central park. I enjoyed the quiet and tranquility...

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Helpful?
1Thank TRAVGIRL01
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Montreal, Canada
Reviewed 5 March 2015

we stay 3 nights at the Surrey beginning of March. Our room was large, very clean, smelled nice, bed confortable. We had room 1110, it was located on the quiet side. Hotel is very well located. Staff was friendly and helpfull.

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Helpful?
1Thank HURDAN17
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

New York
Reviewed 4 March 2015

The hotel is lovely, well maintained and welcoming. The rooms are also beautiful and comfortable, which you'd expect at this price point. However, the special thing about The Surrey is the wonderful service. I booked through an online booking site, received a confirmation, but when we arrived at the hotel they had no knowledge of it. On Valentine's Day. Needless...

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Helpful?
2Thank smarcy
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Pompton Plains, New Jersey
Reviewed 3 March 2015

My husband surprised me with a night away at The Surrey in New York City for my birthday and the experience was nothing short of amazing! The hotel is beautiful and the staff is extremely accommodating and friendly. When we entered our room, a card was waiting along with a complimentary bottle of champagne to help us celebrate the occasion....

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Helpful?
1Thank Bethany G
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for staying with us and sharing with everyone your thoughts on your second home. We are sad to see you go but we look forward to having back soon. We appreciate the feedback on our associates who are always able to provide the exemplary service our guests have come to expect. We look forward to welcoming...

Montreal, Canada
Reviewed 2 March 2015

Me and my fiancee checked in on Valentines day. Our check-in had some issues and had a wrong start . The issues were escalated to upper management and all problems were taken care in a timely matter. GM, front desk and Guest Relation Manager came up with a permanent corrective action. Note: Front doorman, valet and front desk were courteous...

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Helpful?
Thank JungWCho
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for staying with us and sharing with everyone your thoughts on your stay. We are sad to see you go but we look forward to having back soon. We appreciate the feedback about us being able to turn things around and our Associates at the front of the hotel that are always able to provide the...

New Jersey
Reviewed 1 March 2015

Glorious weekend at the Surrey. Upgraded suite with fireplace, fine views, and over the top 7 star service make this the place to be on the upper east side. Cafe Boulud dinner extradorinary, and a nightcap at Bar Pleides was perfetto to close the evening. Museums a step away with the best shopping in town surrounding your journey. Madison Ave...

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Helpful?
Thank MPMP98
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey andyour mention of "all the right moves". I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential...

New York
Reviewed 28 February 2015

The Surrey is an exceptional hotel with incredible staff and service, a truly lovely atmosphere and beautiful, large rooms. It is my absolute favorite hotel when in NYC. It's a 5 star hotel with a more reasonable price and it is evident why they deserve every single one of their 5 stars!

Review collected in partnership with this hotel
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Helpful?
1Thank Ms. Tracy B
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey and that we are one of your favorite hotels. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel...

Belfast, United Kingdom
Reviewed 25 February 2015

What can I stay! This hotel is beyond 5 star i'd even give it the new 'five star plus'!! The staff are so pleasent and helpful. The rooms are very spacious which I was surprised at, I was expecting a smaller room giving it is NYC. It was a special occasion for myself and we had mentioned that on check...

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Helpful?
2Thank MartiToal
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Los Angeles, California
Reviewed 24 February 2015

My husband I travel to New York often and have found a "home away from home" at the Surrey Hotel. We've stayed at this hotel at least five times in the past few of years and are always made to feel like we are VIP guests. The location is fantastic, discreetly tucked around the corner from Madison Avenue. The rooms...

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Helpful?
1Thank MMRCalifornia
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Winnipeg, Canada
Reviewed 22 February 2015

This was our second visit to The Surrey, and it feels like a home away from home. The location, rooms, amenities, and service are exceptional. Virtually all of the staff members were helpful and accommodating. There were two small incidents that stood out in an otherwise flawless stay. 1. The Surrey's website clearly indicates that there is free wifi when...

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Helpful?
1Thank Keats575
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the condition of your accommodation to the service you received from our front desk and staff. It is simply inexcusable, and I know my apologies cannot even begin to make amends for the frustrations you felt while visiting New...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: $577 - $1,233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, Cheap Tickets, Priceline and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#45 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the higher floors.”
 of 5 bubbles sharlat2015, 19 Mar 2017 | Read review
“better top floor rooms”
 of 5 bubbles GAIART33, 2 Mar 2017 | Read review
“Wish I could but the beds are hideously uncomfortable so can't imagine there is one”
 of 5 bubbles Talski37, 1 Feb 2017 | Read review
“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
5 of 5