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The Surrey

1,916 reviews
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Traveller (352)
Room & Suite (243)
Dining (22)
Overview
  • Excellent77%
  • Very good15%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“cafe boulud”(167 reviews)
“upper east side”(307 reviews)
“central park”(406 reviews)
Free Wifi
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Room Service
Suites
5.0 Star Hotel
All hotel details
Offers from The Surrey
Hotel deals
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Reviews (1,916)Write a Review
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All reviewscafe bouludupper east sidecentral parkbar pleiadesgrand deluxe salonrelais chateauxrooftop gardenmadison avenuenew yorkmuseum mileroom servicein room diningluxury hotelfavorite hotelturn down servicefour seasonsbottle of champagne
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611 - 615 of 1,764 reviews
Reviewed 15 June 2015

Hotel lobby, rooms, bar/cafe, and rooftop area were all fantastic. Bed comfortable and ac in rooms worked perfectly. Free coffee in the room was actually premium brand and very good. Great cocktails and snacks in the bar. All areas of the hotel are well decorated...More

4  Thank GiovanniMinaldo
Response from pridguard60763, Manager at The SurreyResponded 16 June 2015

Dear Guest, Thank you for taking the time to share your recent experience with us. We were pleased to learn that you enjoyed our tastefully appointed décor, prime location to Central Park and The service levels and that everything was perfect except for the free...More

Reviewed 14 June 2015

picking a hotel in manhattan is always tricky. expensive, small rooms, neighborhood, etc. i needed to b on the UES & all the big name hotels were sold out. so, the Surrey it was by default. definitely pricey, checkin was a disaster, long line-ok, it...More

3  Thank rhubarb07666
Response from pridguard60763, Manager at The SurreyResponded 15 June 2015

Dear Guest, Thank you for taking the time to share your candid feedback from your recent stay with us. Please allow me to personally extend my sincere and heartfelt apologies for the frustration and annoyance you experienced in respect to waiting to get checked in...More

Reviewed 14 June 2015

We really enjoyed our stay at The Surrey hotel it boasts a great location close to Central Park, not far from the hustle and bustle of Times Square but far enough that you wouldn't know you were in the middle of New York. Our suite...More

3  Thank Dan B
Response from pridguard60763, Manager at The SurreyResponded 14 June 2015

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private...More

Reviewed 13 June 2015

I decided to stay in this hotel because my husband is under medical treatment at Mount Sinay, I usually stay at The Plaza, The London or The Ritz. I can not understand how this hotel received the certificate of excellence, maybe you must reconsider such...More

6  Thank Vavevic
Response from pridguard60763, Manager at The SurreyResponded 16 June 2015

Dear Guest, Thank you for taking the time to share your candid feedback from your recent stay with us. Please allow me to personally extend my sincere and heartfelt apologies for the frustration and annoyance you experienced in respect to housekeeping at the hotel so...More

Reviewed 13 June 2015

The Surrey was tastefully and elegantly decorated, from top to bottom. Our room was beautiful and spacious. Staff were friendly and helpful. We asked for a quiet room and got it, and overall there was little noise in the hotel, though it was bustling. The...More

2  Thank Hep
Response from pridguard60763, Manager at The SurreyResponded 13 June 2015

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that our staff made you feel welcome and recognized how intuitive the Front Desk team can...More

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Traveller (352)
Room & Suite (243)
Dining (22)
Hotel & Grounds (317)
Bathroom (21)
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Babysitting
Breakfast Available
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$400 - US$972 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#17 Spa Hotel in New York City
#24 Green Hotel in New York City
#71 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$400 - US$972 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#17 Spa Hotel in New York City
#24 Green Hotel in New York City
#71 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Nearby
Upper East Side
Combining quiet residential neighbourhoods that have
easy access to Central Park with world-famous cultural
institutions, the Upper East Side is one of the most
livable places in the city. Along beautiful Fifth
Avenue, you’ll find Museum Mile, which houses many of
the nation's most famous attractions in a single
stretch, like The Metropolitan Museum of Art and the
Guggenheim Museum. Walk a few blocks into the
...More
Questions & Answers
Ask a question
Beth E
3 September 2017|
AnswerShow all 4 answers
Response from 157Jen | Reviewed this property |
We usually fly into Laguardia. Only about 30 minutes when no traffic. Easy to get to the airport since The Surrey is on the Upper East Side. We take Uber and it's usually between $30-40.
1
Vote
apollosm
15 May 2017|
AnswerShow all 12 answers
Response from PixiPaquita | Reviewed this property |
No they don't have those facilities, but a gorgeous hotel, in a great spot, fantastic staff. They may well provide them for you if you requested them.
1
Vote
NicoleCxx
12 October 2016|
AnswerShow all 4 answers
Response from Calder C | Reviewed this property |
Yes. It's free and good.
1
Vote
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