We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Surrey

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Surrey
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,788 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Surrey
See the most recent reviews
Showing 1,642: English reviews
Newbury, United Kingdom
Reviewed 17 November 2014

Stayed in November 2014. Excellent stay in this very pleasant stylish hotel. The staff were excellent - nothing too much trouble without being pushy. Great location next to Central Park, plenty of opportunity for dawn running in the park.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Dan A
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your intimate details of your stay with us and our fellow Trip Advisor followers. We are thrilled that we were able to create our "Privately NY" getaway for your stay and it seems we may have made a loyalist out of you. We look forward to welcoming you on your...

Bruxelles
Reviewed 13 November 2014

The hotel is well located near central park and the muséums . The restaurant "boullu" is a great moment. Among the disappointments : the AC and the wifi in the rooms are defective . It's not accpetable for a Relais & Château The staff at the reception is also disappointing

 Report
Helpful?
3Thank Cyril J
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the condition of your accommodation where you highlighted the WIFI and AC to the service you received from our front desk staff. It is simply inexcusable, and I know my apologies cannot even begin to make amends for the...

Plymouth, United Kingdom
Reviewed 13 November 2014 via mobile

I stayed at The Surrey for 4 nights on my first trip to NYC. The hotel is simply amazing. The rooms are lovely, have everything you need and the beds are beyond comfortable. I also loved the bathroom. The location is great, quiet for the city but not far from the action. Great subway stop on 77th street close by!...

 Report
Helpful?
3Thank Chloe H
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, We pride ourselves on providing our guests personalized, gracious and warm service delivery and I am so pleased that our entire team went out of their way to contribute to a perfect experience. I am happy you discovered Bar Pleiades and enjoyed our cocktails and maybe the next time you will be able to try Café Boulud and...

Reviewed 11 November 2014 via mobile

My wife and I visited The Surrey in late October, our first trip to New York, we live in London After a delayed flight and no luggage courtesy of BA, we waited at JFK for The Hotel's limousine, booked in advance and paid for in full. We called the hotel to ask where our car was and to our horror...

 Report
Helpful?
4Thank JeremySwan
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the condition the transportation to arrival and our failures to exceed your expectations. Our team works really hard at creating a fantastic stay for our guests and it truly disappoints me when we fail our customers. I have gone...

yukon, ok
Reviewed 11 November 2014

I will start with my two complaints. We stayed in a 2-room suite and purchased a "package" family deal as well as added a chilled bottle of champagne upon arrival. The champagne was not in the room when we arrived, neither were the other "package" amenities. It was hours later, after calling the front desk, that the champagne arrived -...

 Report
Helpful?
Thank Kristin m
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the Champagne not being in the room before arrival and not having a full length mirror in the connecting salon of the suite. I will be sharing your feedback with the team to ensure we make the correction noted...

Rio De Janeiro, Brazil
Reviewed 10 November 2014

The hotel is great and the location is wonderfull - quite site at NYC. The concierge help us a lot during all of our nine nights stay! I recomend this great Relais & Chateau hotel with charm and ellegancy.

Review collected in partnership with this hotel
 Report
Helpful?
3Thank Rodrigo F
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

New York
Reviewed 9 November 2014

We have stayed at The Surrey since they opened and have had on and off complaints about they way it was a run. Well!! They have worked out the kinks and this is top of the line in every way! It's also very relaxing to be on the upper east side and have this level of service in a lovely...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank mrmrsthayerb
pridguard60763, Manager at The Surrey, responded to this review

Dear Guests, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

San Francisco, California
Reviewed 8 November 2014

Their attention to detail, responsiveness and professionalism are exceptional. On behalf of the members of my team, I would like to thank you and your employees for the outstanding services you have provided to us while we were in New York. Your staff’s commitment to service, enthusiasm combined with a great knowledge of the city is impressive, from the subway,...

 Report
Helpful?
3Thank Rick R
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for your most recent review you have shared about your recent Surrey stay. It sounds as though you enjoyed the accommodations and atmosphere at The Surrey, along with exceptional service by our doormen most notably one of our super stars Rocky. It is our hope that every facet of our hotel consistently exceeds expectations and sets...

San Francisco, California
Reviewed 7 November 2014

I stayed at the Surrey with my 5-year-old son in October. I take him to NYC every year and thought we would stay on the UES instead of midtown like usual. The location was nice and quiet. However, the service was not good. On the day we arrived, we were initially placed in a room on the 4th floor. It...

 Report
Helpful?
Thank Penelope S
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you very much for taking the time to provide us your feedback. In reviewing your comments I saw that there were many challenges and it truly upsets me when we fail to exceed our guest’s expectations. At the Surrey we strive to have the finest in guest services, food and beverage and accommodations. Therefore the quality of...

Miami, Florida
Reviewed 7 November 2014

The Surrey is a wonderful hotel, pricey but worth it. Pity New York City is plain noisy. Property owners have to seriously consider sound proof windows. I was upgraded to an awesome suite with an amazing bathroom and a dream view; but 6 in the morning the garbage truck on Madison wakes you up to what you think is heavy...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Boris H
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. It sounds as though you truly enjoyed the accommodations and décor, which we are delighted to hear. Café Boulud certainly aims to please all patrons and guests, and we are thrilled that you enjoyed a variety of meals while staying with us. Please know that we strive...

667 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (336)
Viewed
View from Room (19)
Viewed
Hotel & Grounds (45)
Viewed
Room/Suite (86)
Viewed
Bathroom (18)
Viewed
Dining (11)
Viewed
Other (157)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (290)
Viewed
Amenities (82)
Viewed
Grand Deluxe Salon (11)
Viewed
Dining (6)
Viewed
The Hotel (76)
Viewed
Ultra Deluxe Salon (105)
Viewed
Ultra Deluxe Suite (10)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Room/Suite (6)
Viewed
Hotel & Grounds (12)
Viewed
Dining (5)
Viewed
Bathroom (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Upper East Side
The Mark
The Mark
#25 of 467 in New York City
685 reviews
Upper East Side
The Carlyle, A Rosewood Hotel
The Carlyle, A Rosewood Hotel
#258 of 467 in New York City
716 reviews
Midtown
the Quin
the Quin
#44 of 467 in New York City
2,435 reviews
Show Prices
Show Prices
Show Prices
Upper East Side
The Pierre, A Taj Hotel, New York
Upper East Side
The Sherry-Netherland Hotel
The Sherry-Netherland Hotel
#10 of 467 in New York City
668 reviews
Midtown
1 Hotel Central Park
1 Hotel Central Park
#32 of 467 in New York City
1,067 reviews
Show Prices
Show Prices
Show Prices

Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: $575 - $1,236 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Cheap Tickets, Despegar.com and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#46 Luxury Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the higher floors.”
 of 5 bubbles sharlat2015, 19 Mar 2017 | Read review
“better top floor rooms”
 of 5 bubbles GAIART33, 2 Mar 2017 | Read review
“Wish I could but the beds are hideously uncomfortable so can't imagine there is one”
 of 5 bubbles Talski37, 1 Feb 2017 | Read review
“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
5 of 5