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The Franklin

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The Franklin
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673 Reviews from our TripAdvisor Community

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Showing 575: English reviews
Dunfermline, Scotland, United Kingdom
Reviewed 20 July 2014

I booked this hotel using the PriceLine 'Express Deals' and ended up with a 'Queen Petit' room for a good price. We wanted the Upper Eastside as it's more of a residential area (so quieter) and closer to Central Park. We had already stayed Mid Town for doing more of the touristy things. The staff were very friendly and helpful,...

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Helpful?
1Thank Andy T
Lisa G, General Manager at The Franklin, responded to this review

Dear Andy T, Thank you for your candid and thorough review of The Franklin Hotel. On behalf of my team I would like to thank you for staying. I will be sure to share your positive notes with my team as they will be excited to hear that their service and amenities made your stay unforgettable. I will also address...

Detroit, Michigan
Reviewed 18 July 2014

During the past years, I continued to stay at The Franklin: suffering thru lack of heat when it was freezing outside, lack of AC when it was sweltering. AND, the cupboard (aka a closet), falling on my bed in the middle of the night. . . .and, now, another FRANKLIN NIGHTMARE! I CALLED and made a reservation for June 25,...

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5Thank sandy s
Lisa G, General Manager at The Franklin, responded to this review

Dear Sandy S, Thank you for sparing time and posting your review of The Franklin on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our lack of communication; we pride ourselves in giving the best customer service possible. I hope...

Oklahoma City, Oklahoma
Reviewed 15 July 2014

We loved staying at The Franklin. The location and the price were perfect. We wanted the Upper East Side to be close to my daughter at 92Yand to be within walking distance of Museum Mile, Subways, shopping areas and my favorite -Shake Shack – a MUST!!. The staff was fantastic, efficient and accommodating. We had the king size room on...

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1Thank keedee1959
Lisa G, General Manager at The Franklin, responded to this review

Dear keedee1959. It's music to our ears to hear that you will definitely come back to stay with us at the Franklin! Our team is pleased that their service made your stay memorable. Thank you for taking precious time out of your day to review our hotel and we can’t wait to see you and your dog soon! Regards, LIsa...

Savannah, Georgia
Reviewed 3 July 2014

We loved staying at The Franklin. The location and the price were perfect for us. We wanted the Upper East Side and to be within walking distance of Museum Mile. The staff is friendly, efficient and accommodating. We enjoyed having breakfast in the mornings and caught wine and cheese in the evening on several occasions. I prefer smaller hotels and...

Review collected in partnership with this hotel
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1Thank mistletoe07
Lisa G, General Manager at The Franklin, responded to this review

Dear Mistletoe07, Thank you staying with us here at The Franklin and for providing us feedback following your stay. We pride ourselves in providing the best customer service experience possible. I’m very pleased that you loved the location of The Franklin and our friendly staff. It’s definitely one of the major features that makes our hotel so special. It brings...

Maryland
Reviewed 3 July 2014

Fabulous, quaint hotel in perfect upper east side location. Staff friendly and knowledgable. Comfortable bedding. Close to shops and museums and subway. Check out at noon is a plus. Affordable price!!

Review collected in partnership with this hotel
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1Thank janeberg4
Lisa G, General Manager at The Franklin, responded to this review

Dear Janeberg4, Thank you for taking your time and leaving us a Trip Advisor review. I am pleased to learn that our location and hotel amenities were to your liking. I would like the opportunity to welcome you back the next time you are in New York City for another wonderful experience. We look forward to having you again. Regards,...

Los Angeles
Reviewed 30 June 2014

Our room was so small there was literally no room on the floor to put our suitcases. The bed took up the entire room. We had to put the suitcases on the desk. The "closet" was 6 inches wide, not even a closet but a small appendage to the wall. The bathroom was also tiny, with a miniature sink, no...

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2Thank Thelmaandlouise
Lisa G, General Manager at The Franklin, responded to this review

Dear Thelmaandlouise, Thank you for taking the time to share your valuable and candid feedback with us. I understand that the fine balance between price and value is critical and I regret to learn that you had to change hotels. I sincerely hope that you will provide us with the opportunity to restore your faith and regain your confidence in...

Baltimore Maryland
Reviewed 27 June 2014

We stayed for two nights on a recent weekend. The staff was very friendly. This is an old hotel, so the lobby is very small and the elevator is old. It took a while to figure out how to get out of it. You need to push! They should put a sign on it! There is a complementary continental breakfast...

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1Thank nreigle
Lisa G, General Manager at The Franklin, responded to this review

Dear Nreigle, Thank you very much for taking the time out to review the Franklin Hotel. We are super happy that you enjoyed the friendliness of our staff, wine and cheese reception, and the location of the room. We pride ourselves on service and from the sounds of it we were spot on. This is wonderful news as our staff...

Oakland
Reviewed 27 June 2014

While I'd love to review the Franklin, I can't. I received a call a few hours before checking in informing me that "due to reasons beyond their control" there was no room available for me and that they were moving me to a different hotel. This other hotel was very inconveniently located for the meeting I was attending and I...

Review collected in partnership with this hotel
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4Thank Sana C
Lisa G, General Manager at The Franklin, responded to this review

Dear Sana C, Thank you for taking the time to write about the Franklin Hotel. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. I welcome the opportunity to reach out to...

Ennis, Ireland
Reviewed 25 June 2014

Stayed here for a week in November 2013 and it was brill great location close to everything. The room was very romantic with fab lighting and all the usual amenities it was a little cramped but all new york hotels seem to be cramped haha, Very friendly staff and complimentry tea/coffee through out the day which was a nice touch.

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1Thank marie d
Lisa G, General Manager at The Franklin, responded to this review

Dear Marie D, Thank you for taking the time to give us feedback on your recent stay. I'm so glad to hear you enjoyed your stay and our rooms were to your liking! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays in...

Glen Ellyn, Illinois
Reviewed 20 June 2014

My friend and I just returned from a trip to NYC to visit my daughter. My daugher lives on E 92nd street so this location was perfect for us. But it was also perfect to catch the Metro as well as to walk to Central Park. The staff could not have been friendlier and more helpful. Yes, the rooms are...

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2Thank Linda F
Lisa G, General Manager at The Franklin, responded to this review

Dear Linda F, Thank you for staying with us at the Franklin Hotel. The team prides themselves on customer service and from the sounds of it they did a great job. We were so pleased to hear you thought the team was friendly and helpful. I know they will be really happy to hear they made your stay enjoyable. Thank...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine. ... more   less 

Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Region: United States > New York > New York City > Upper East Side , Manhattan
Price Range: $227 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City
Hotel Style:
#228 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Franklin staff and other travellers.
11 questions
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London, United Kingdom
5 months ago
Tampa, Florida
Alexandria, Virginia
4 months ago

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Questions? Get answers from The Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Groupon gave us great rate for this hotel.”
 of 5 bubbles BarbaraS720, 19 Jan 2017 | Read review
“8th floor great view and CLEAN.....”
 of 5 bubbles NewDawn1111, 14 Jan 2017 | Read review
“Confirm room HVAC comfort.”
 of 5 bubbles FootPrince, 23 Dec 2016 | Read review
“Small but perfect, great uptown location near museums.”
 of 5 bubbles susanwU7396VU, 14 Dec 2016 | Read review
“Rooms have limited storage for clothes. Also the Minibar that offers bottles of wine should state what is the price so the customer is not blindsided at checkout.”
 of 5 bubbles 316wadep, 21 Sep 2016 | Read review
5 of 5