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Park Lane Hotel

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5,209 Reviews from our TripAdvisor Community

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Showing 4,197: English reviews
Waterloo, Belgium
1 review
Reviewed yesterday NEW

The Parc Lane Hotel is very well situated. View from rooms in front of central (abopve 5th florr) is exceptionnal. Hotel and rooms are a bit outdated given the 4* and the "new York" price. Service is very good.

Review collected in partnership with this hotel

Helpful?
Thank philippe_meyrant
Lisbon District, Portugal
1 review
Reviewed yesterday NEW

Park Lane Hotel is perfectly located. Hotel service was great and very friendly staff. We went for the marathon, it was an amazing experience and we hope to be back next year. Central Park is just across the road. Beautiful Fall colors we experienced.

Review collected in partnership with this hotel

Helpful?
Thank Paula F
Basildon, United Kingdom
1 review
Reviewed yesterday NEW

After arriving at the Paramount in Times Square we were bitterly disappointed. The room was extremely dirty and tired you just didn't want to take your shoes off let alone climb into the bed or use the shower. We immediately walked out and contemplated over a coffee what to do. We knew this would ruin our entire trip so we... More 

Review collected in partnership with this hotel

Helpful?
Thank padorrington
Lisbon, Portugal
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

We stayed for a total of 4 nights and the hotel's location is fantastic. There are very nice views from the room. The room is comfortable and very clean as well. There is no breakfast included. The wifi is good and works well.

Review collected in partnership with this hotel

Helpful?
Thank madalenaabreu
Fairfax, Virginia
Level Contributor
3 reviews
Reviewed 2 days ago NEW

The rooms are old and average and should you forget something in your room....don't expect to get it back. They don't honor the room quoted on the phone and you have to "remind" them of the actual reservation. Better hotels in New York.

Helpful?
Thank kellymarie4754
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

We appreciate your feedback, Kelly. We are deeply disappointed to hear that you were not fully satisfied with your experience at Park Lane. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring your concerns to the attention of our management team as we continue to improve. If... More 

Miami
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Different from last time, me and my wife were very well treated throughout our stay, and felt at home. I cannot give 5 stars because the hotel still don't have room service but for breakfast, and the Cafe on the Green at the lobby closes at 3:00 p.m. For some reason Harry's Bar only had a buffet. If you don't... More 

Review collected in partnership with this hotel

Helpful?
1 Thank D4982MDmanuel
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for sharing, Manuel! We're delighted to hear that you had a great experience with us at Park Lane. We're glad you loved your bed, view, and our location. We strive to provide amazing experiences for every guest, so this is wonderful to hear. We hope you were able to take advantage of our convenient location and do some... More 

Cardigan, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 days ago NEW

This hotel was lovely. The location is brilliant for loads of attractions with great views across the park. Beautiful weather only increased the anticipation for our visits in this fabulous city. We enjoyed the evening happy hour with canapes and drinks which actually lasts for 2 hours, held in the lovely room overlooking the park/ Central park is beautiful with... More 

Helpful?
Thank johnstreeter
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for sharing with us, John! We're delighted to hear that you had a lovely stay with us at Park Lane. We definitely agree with you on our location; we love it, too! We're so lucky to be right near Central Park and within walking distance to many other attractions. We're so glad you loved our hospitality reception, too!... More 

North Wales, Pennsylvania
1 review
Reviewed 3 days ago NEW

My husband and I recently stayed at the Park Lane Hotel. The room was spacious, offered a great view overlooking Central Park, and we appreciated the cocktail hour with appetizers and wine. My only recommendation would be that the bathroom be cleaned better. There was black mold between the shower tiles and on the soap dish.

Review collected in partnership with this hotel

Helpful?
Thank marysX8121IQ
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thanks for the 4-star rating, Mary! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location and its beautiful views. That's what we like to see! We look forward to sharing an even better experience with you next time. Have... More 

New Jersey
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

This is the second time we've stayed at the Park Lane. The staff was great, the view was awesome and the location is phenomenal. Close proximity to Central Park, Wollman Rink and Columbus Circle. Short walk to the theater district, Times Square and Rockefeller Plaza. Highly recommend.

Helpful?
Thank pjt124
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, Thanks for the wonderful review! It's fantastic you had such a lovely experience with us. We're thrilled you took full advantage of our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day! More 

North Wales, Pennsylvania
1 review
Reviewed 3 days ago NEW

Spent one evening at the Park Lane Hotel during a quick visit of NYC. Great location on Central Park South. Every single staff person was cheerful and willing to help to make our stay pleasurable. Purchased an line upgrade to have a room on a higher floor with a view of Central Park. Exquisite view despite the rain. Room was... More 

Review collected in partnership with this hotel

Helpful?
Thank Mike S
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for the glowing review, Mike! We're delighted your experience with us was so wonderful! We hope all of our guests feel welcome and relaxed during their time with us. It's fantastic our team accommodated your needs and assisted you in any way possible. We aim to please and your praise lets us know we're doing our job! We're... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $279 - $822 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#174 Luxury Hotel in New York City
#190 Romantic Hotel in New York City
#199 Business Hotel in New York City
#201 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
81 questions
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Berwick
over a year ago

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Questions? Get answers from Park Lane Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing Central Park, if you decide to stay there.p”
 of 5 bubbles kellymarie4754, 2 Dec 2016 | Read review
“Affordable hotel in luxury area”
 of 5 bubbles johnstreeter, 2 Dec 2016 | Read review
“Room number 2500 ”
 of 5 bubbles therecea2015, 1 Dec 2016 | Read review
“get a park view :)”
 of 5 bubbles Bencbiz, 1 Dec 2016 | Read review
“Park view is exquisite ”
 of 5 bubbles cherylsT1464BS, 1 Dec 2016 | Read review
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