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The Westin New York Grand Central

Booking.comUS$254*
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GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$272*
US$254*
US$272*
US$254*
US$272*
US$254*
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3,231 Reviews from our TripAdvisor Community

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Showing 2,600: English reviews
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London, United Kingdom
Reviewed yesterday NEWvia mobile

Hairs on the bathtub, dirty towels, bad service. The bellman before taking my luggage for storage stated that a minimum of a 10 dollar tip was required if I was to return after his shift! Really???? Is there a Manager available at the premises? If there is someone must find him, wake him up and get him to work! Never...

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Helpful?
Thank 491aar_nc
Austin, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 1 March 2017

This hotel worked out well for me as I needed to visit a client very close by, however that aside, it's in a great location. Close to many transport options, food and of course has the quality you expect from a Westin. For NYC, the rooms are quite a decent size and very comfortable. Some rooms have great views over...

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Helpful?
1Thank MikePrz78
About Hotel's Favourite Review
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello MikePrz78, Thank you for taking the time to review our property and were able to enjoy your stay with us. I am delighted to hear our property's location was perfect for you travel needs. Thank again for your feedback and we look forward to welcoming you soon for another refreshing stay.

Toronto, Canada
Reviewed yesterday NEW

Hotel was great, clean, conveniently located. Staff were helpful and quickly resolved a few minor issues that came up. Room was bright and included wifi for internet. They sent up strawberries with chocolate for us as we were celebrating an anniversary. I would recommend this hotel to friends.

Review collected in partnership with this hotel
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Helpful?
Thank naaf
Toronto
Reviewed yesterday NEW

Nothing really fancy or outstanding about the Westin. It is a standard Westin, though I will say I though the king size bed was great for sleeping, very comfortable. The location is fantastic - close to Times Square, the Chrysler Building, Grand Central Station and several other attractions. Like a lot of the hotels in Midtown or Times Square area...

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Helpful?
Thank beavertrail
New York City, New York
Reviewed 2 days ago NEW

Stayed one night for work. I was sickened to wake up in the morning to see the bed sheets had ridden up, showing a FILTY mattress with big yellow stains. When I told the front desk when I checked out, a manager (I assume) was called over. All he said was he would talk to housekeeping. How does that help...

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Helpful?
Thank Susan M. B
Goodyear, Arizona
Reviewed 2 days ago NEW

The location is great. We walked everywhere. We were not recognized for our SPG status. The room was clean and comfortable. It was large for NYC standards. We would stay here again. The bar is very noisy and full of work people. We were on vacation so we were not comfortable here.

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Helpful?
Thank Anne S
Reviewed 2 days ago NEW

Quick trip to NYC. Live in Connecticut so we go quite often to see shows. Our criteria is inexpensive, clean and close to Grand Station. This hotel met all our requirements. Everything was just average. FYI we paid $190.00 for a Monday night stay during spring break.

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Helpful?
Thank Sandy O
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Sandy O, Thank you for taking the time out to review our hotel. I am delighted to hear that our property to met your requirements; however, we love to exceed your expectation whenever you choose to return for another stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

Reviewed 3 days ago NEWvia mobile

Great location within walking to Grand Central. The room is good for business traveller with wired internet cable in room. But it is not as modern as Hyatt Grand Central. Bed is comfortable. Bathroom is clean. I didn't have a chance to use the fitness center but they offer shoes and fitness clothes for rent for $5 which is a...

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Helpful?
Thank T L
KATY, United States
Reviewed 3 days ago NEW

I am not hard to please. But I will never stay at the Westin Grand Central again. From the moment we arrived I was dissatisfied. We had to request towels and a menu more than 5x before someone came. In addition we were awaken at 8am by an ongoing in room fire alarm. The attendant kept speaking into the room...

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Helpful?
Thank Akilah G
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Akilah G, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to...

Reviewed 3 days ago NEW

Excllent location but there are plenty of hotels in the neighborhood. Room is ok. However, lobby of a second rate hotel. Breakfast bar: slow, bad quality and NY Plaza price. Reception rude. Concierge is never there. Service incredibly bad for $400 + taxes. It was the first and the last. Price of luxury hotel ambience of a province motel.

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Helpful?
Thank Ana A
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Ana A, Thank you for taking the time to review our property. I am delighted to hear that our hotel's location worked to your benefit during your recent visit to New York. However, I am sorry to hear about your experience with our Front Desk Associates. Please be assured that I have forwarded your feedback to our management team...

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $282 - $807 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#152 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
86 questions
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Exeter, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Simply do not come to this hotel”
anaaP1099XP, 24 May 2017 | Read review
“The higher the quieter it got”
paulsU2998EQ, 23 May 2017 | Read review
“View out onto the street is good”
227ianc, 18 May 2017 | Read review
“in New York, I like higher rooms, but didn't spend much time looking out the window.”
SSHotelman, 15 May 2017 | Read review
“For a full on experience get a room on one of the top floors. ”
laurajR2867LZ, 10 May 2017 | Read review
5 of 5
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US$254* /night
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Prices are for 1 room, 2 adults
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