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The Westin New York Grand Central

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The Westin New York Grand Central
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2,981 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,376: English reviews
Boston, Massachusetts
Reviewed 30 December 2016

The hotel was great.!! Our room wasn't ready when we got there, but they so made up for it with everything else.!! Store your bags?? no problem..!! Direct you to things or trips you want to take? no problem.. The most wonderful staff!! It was SantaCon weekend when I went. Cabs and Ubers were soooo overwhelmed. The hotel doorman (mike...

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Thank Cyndi A
Baltimore, Maryland
Reviewed 30 December 2016

The service was great and the room was nice size. It was very clean, the people were very friendly and helpful. We enjoyed our stay. The Westin gives great transportation options due to location. We did not eat there but there were any food options nearby. Try Muldoons Irish bar on third if you want a friendly bar.

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Thank scolei96
Reviewed 30 December 2016 via mobile

My wife and I recently went to NYC for a couple of days, while there, we stayed at the Westin hotel at Grand Central Station. I give the hotel 5 stars all around, the staff was friendly, helpful, and very courteous. The room was very clean and comfortable, we had a great view of the Empire State building looking out...

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Thank Dave M
East Riding of Yorkshire, United Kingdom
Reviewed 30 December 2016 via mobile

Hotel Well presented with a lovely bar area with reasonably priced food and drinks. Room Large and comfortable bed, Modern room with a range of good USA tv channels, bathroom could do with a face lift. Staff On arrival of our stay only one receptionist was taking check ins as the queue extended out the door, despite a number of...

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1Thank WorldFairReviews
Laguna Beach, California
Reviewed 29 December 2016

Arrived first day to a bathroom that was not clean - urine stains on toilet, floor and bathroom door. Tub mat ripped in multiple areas. More frayed towels than not. I called to have it recleaned. Returned later than night to it half cleaned. Sheets did seem clean either. Asked to have them changed and sure enough - the new...

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2Thank julcura
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello julcara, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

ORLEANS
Reviewed 29 December 2016

This Westin is just east of Grand Central making it a super location without the craziness of GC. The staff are great, the rooms are decent with very comfortable beds, lots of accessories and a decent restaurant as well. Parking is outrageous per every NYC hotel, but the service is quick and friendly.

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Thank April N
Atlanta, Georgia
Reviewed 29 December 2016

I stayed at the Westin over Christmas and I was pleasently surprised. The rooms are spacious and very clean. The gym is modern and has the necessities needed for a good workout. My only issue is the WIFI..it could be faster and it disconnects. Since I was there for work, this was important. Also, choose your arrival dates carefully. This...

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1Thank 21rheac
Lindale, Texas
Reviewed 29 December 2016

The staff is wonderful and very friendly and accommodating. It was a birthday weekend getaway for both my daughter and I as our birthdays are both the week before Christmas. The lady at the front desk gave us a great room with a fabulous view of the Chrysler building on the top floor. Our room was a king deluxe with...

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Thank Patti M
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Patti M, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Leavenworth, Kansas
Reviewed 28 December 2016

We had a wonderful stay over Christmas at the Westin New York Grand Central. The rooms were quiet and the staff put out Hot Cocoa and cookies for Christmas. It is in close proximity to Grand Central and walkable to Times Square, Rockefeller Center, etc. We will stay here again.

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Thank Trail_Runner_40
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Trail_Runner_40, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Manchester, United Kingdom
Reviewed 28 December 2016

We have just returned from lovely but exhausting week!! The Westin is a spotless comfortable hotel with lovely clean and comfy beds! Housekeeping are a credit to you Westin. Location is within easy reach of all major attractions, but be aware of the constant hustle and bustle of this very busy city.(can be a bit frightening at times) we didn't...

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1Thank manc867

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $275 - $821 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#156 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for room at the front of the hotel , views are amazing ! ”
 of 5 bubbles annemR4540EH, 19 Feb 2017 | Read review
“The bell man saved the day - arranged a cab in less than 1 minute and less than an hour later at Newark airport during rush hour.”
 of 5 bubbles N75NUjiml, 18 Feb 2017 | Read review
“We had a lovely view of the Chrysler building, amazing”
 of 5 bubbles leindsm, 15 Feb 2017 | Read review
“Make sure all of the lights are operational before you return for the evening.”
 of 5 bubbles 116jeanneg, 15 Feb 2017 | Read review
“Make sure you check out WiFi before you unpack; otherwise fine rooms.”
 of 5 bubbles ralphwilhelm1, 12 Feb 2017 | Read review
5 of 5