We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin New York Grand Central

4.9 km from New York City centre
  • Free Wifi
  • Restaurant
  • Room Service
Save
Enter dates to see best deals
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
View Deals
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
View Deals
Close 
212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Special Offer
Breakfast for 2 Included
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,995 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Westin New York Grand Central
See the most recent reviews
Showing 2,389: English reviews
Windsor, United Kingdom
Reviewed 19 December 2016

We chose this hotel for its convenient location on East 42nd Street and were quickly able to get to Times Square, 5th Avenue and Broadway on foot. The room was spacious with a vast and very comfortable bed, and a fabulous close up view of Manhattan skyscrapers including the Chrysler building. We only had one meal there, preferring to get...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Lianne H
Minneapolis, Minnesota
Reviewed 19 December 2016

Very nice stay here. Clean room at a reasonable price and excellent room service. Convenient to everywhere you need to get in New York without being in the middle of the Times Square zoo. Will absolutely stay here on another business trip.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Mpls_Urban_Travelers
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Mpls_Urban_Travelers, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Sea Girt, New Jersey
Reviewed 19 December 2016

This property has A great staff and is a great property. Newly renovated and very clean. The location is very convenient and near NYC attractions and great restaurants. Easy to commute via subway since it is a few blocks from Grand Central Station.

Review collected in partnership with this hotel
 Report
Helpful?
Thank stephendangelo
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello stehendangelo, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

New York City, New York
Reviewed 18 December 2016

When i first walk into the hotel i stopped and admired how nice it was, so many staff, everything when you walk into the lobby is nicely polished. HOWEVERRRR, i walk into my room(first thing i do is get ready to talk a shower) . And the tub had hair ALL over it , it was ridiculous!! Then i go...

 Report
Helpful?
Thank alica g
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Celine V, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to...

Reviewed 18 December 2016 via mobile

Took my father here for a getaway! We had a great time location is great for broadway & time square. Deidre , front desk, & Eve, concierge, AWESOME!!!! They are a huge asset to the Westin! You cannot beat the location as you can walk to everything. Broadway & Times Square are about 5 minutes walk away. Rockefeller center, Radio...

 Report
Helpful?
Thank Kerri B
Reviewed 17 December 2016 via mobile

Checked into the hotel on 16th Dec for 2 nights.. My first impression of Westin was very poor as the gentleman on the front desk was less than helpful and did nothing to welcome myself and my family to their hotel. We then were taken to our room on the 9th floor by Hector, who was lovely, however on inspection...

 Report
Helpful?
2Thank BGracey123
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello BGracey123, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

Glasgow, United Kingdom
Reviewed 17 December 2016

great location, very central, clean, modern , with all facilities you would need. Only downside was the rooms have single glazed windows and the 24 hr noise of a city like New York can be off putting, even at 28 floors up.

Review collected in partnership with this hotel
 Report
Helpful?
Thank j0hn067
Taunton, United Kingdom
Reviewed 16 December 2016 via mobile

I chose the Westin New York Grand Central for its excellent location, just one block from Grand Central Station and close to 5th Avenue. We had one or two minor issue when we arrived but these were quickly dealt with by the outstanding front desk manager Mariah. Her customer service skills are second to none and she made our stay...

 Report
Helpful?
1Thank SimonA380
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello SimonA380, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Concord, North Carolina
Reviewed 16 December 2016

The Westin Grand Central is my favorite hotel in NYC. The location is perfect-two blocks from Grand Central Station for those using trains and just a few blocks from the Midtown Tunnel for those arriving by private car or taxi. Because the hotel is so close to the East River I save at least ten dollars on cab fare to...

Review collected in partnership with this hotel
 Report
Helpful?
Thank usccha
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello usccha, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Reviewed 15 December 2016 via mobile

Stayed for 3 days at the westin. While the service was very courteous and the place seems impressive they lack on the basic stuff. My room had one pillowcase with many stains on it(pic attached) so did some of the towels. The bath was cleaned also in a sloppy way. I purposely didn't call in to see how long it...

 Report
Helpful?
Thank Pini M
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Pini M, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to...

903 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (661)
Viewed
Room/Suite (173)
Viewed
View from Room (111)
Viewed
Hotel & Grounds (71)
Viewed
Bathroom (51)
Viewed
Dining (8)
Viewed
9:36
Videos (2)
Viewed
Other (245)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (215)
Viewed
Amenities (17)
Viewed
Deluxe Corner Room (25)
Viewed
Deluxe Double Double Room (30)
Viewed
One Bedroom Suite (40)
Viewed
Presidential Suite (66)
Viewed
Dining (6)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (2)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#198 of 464 in New York City
1,772 reviews
Midtown
Grand Hyatt New York
Grand Hyatt New York
#314 of 464 in New York City
7,987 reviews
Midtown
W New York
W New York
#308 of 464 in New York City
4,061 reviews
Show Prices
Show Prices
Show Prices
Midtown
Fitzpatrick Grand Central Hotel
Fitzpatrick Grand Central Hotel
#65 of 464 in New York City
2,012 reviews
Midtown
Hilton New York Grand Central
Hilton New York Grand Central
#303 of 464 in New York City
2,264 reviews
Midtown
The Lexington New York City, Autograph Collection
The Lexington New York City, Aut...
#292 of 464 in New York City
2,960 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $282 - $815 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Starwood, Hotels.com and Jetsetter so you can book your The Westin New York Grand Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#151 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
67 questions
Ask a question

See all questions (67)

Questions? Get answers from The Westin New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“only comment - mini bar in each room which we expected would be extra - nibbles and coffee not sure if included or extra a kettle in each room with tea and coffee for use would have completed a perfect holiday ”
 of 5 bubbles NigelT426, 25 Feb 2017 | Read review
“Beds were comfortable”
 of 5 bubbles 862helenw, 24 Feb 2017 | Read review
“A bigger ice bucket would be great.”
 of 5 bubbles K7085RSmichaelf, 22 Feb 2017 | Read review
“Opt for room at the front of the hotel , views are amazing ! ”
 of 5 bubbles annemR4540EH, 19 Feb 2017 | Read review
“The bell man saved the day - arranged a cab in less than 1 minute and less than an hour later at Newark airport during rush hour.”
 of 5 bubbles N75NUjiml, 18 Feb 2017 | Read review
5 of 5