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The Westin New York Grand Central

Booking.comUS$229*
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GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$292*
US$229*
US$292*
US$229*
US$292*
US$230*
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The Westin New York Grand Central
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3,160 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,537: English reviews
Norwalk, Connecticut
Reviewed 24 January 2017

This is a nicely appointed hotel. The restaurant is especially low key but chic. The bedroom was especially nice. However the hallway noise was at times overpowering even the TV in the room. Also, and this is sort of strange, the toilet flushed like a supersonic vacuum. Almost scary.

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Helpful?
Thank alyssad307
Colchester, United Kingdom
Reviewed 23 January 2017

Hotel was located near to Grand central station, a 10 minute walk to Time Square and easy access to the subway, Reception is large with no Queue when we arrived, checked into a kingsize room which was spacious , had an ironing board, iron,safe, hair dryer in the room. the usual bar as well with 1 bottle of complimentary water...

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Thank Andy s
Atlanta, Georgia
Reviewed 23 January 2017

NYC or bust is how I described my trip as I was planning on a weekend with my adult kids in the Big Apple. As an SPG owner we decided to stay at the Westin as it was conveniently located and we always stay at Westins in Scottsdale, Az and elsewhere as they have Heavenly Beds and are top notch...

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Thank Susan R
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Susan R, Thank you for taking your time to review our hotel. I am sorry to hear that our property did not met your expectations. I will certainly forward your comment to our management so that they may look further into your feedback. Thank again for your feedback and hope that we may have an opportunity to welcome again...

New York City, New York
Reviewed 23 January 2017

Prior to my stay I called the front desk and asked about our accommodations. Being that I am an SPG Gold Member i was told that I would be upgraded to a suite. Upon arrival I was told that no such promise would have ever been given and that there will be no upgrade granted. During the night we were...

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2Thank SpgFiend
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello SpgFiend, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

York, United Kingdom
Reviewed 22 January 2017

The hotel is very nice... clean, tidy and well equipped. I think you know when you visit NY you are gonna hear tooting horns non stop so I will say all day and night you do here the traffic. This was mine and my hubby's final part of our honeymoon so we were fairly jet lagged so we slept like...

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1Thank AmandaAxx
Manchester, United Kingdom
Reviewed 21 January 2017

We stayed at this hotel after 2 weeks in Orlando. We had 2 extra days to show our 10 year old daughter New York. The Hotel was fully booked but they were very attentive. Very helpful. The room was great for NYC, a decent size and decent beds. Close to the heart of Manhattan so the location was great too....

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Thank Tim W
bentonville arkansas
Reviewed 21 January 2017

This is a very nice hotel in the heart of midtown Manhattan just steps away from Grand Central Station. Service is very friendly and professional. Very clean and comfortable rooms as well as great restaurant and lobby. Also has a very nice and large fitness center. I would definitely recommend this property and stay here again.

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Thank paradisepilot
Denver, Colorado
Reviewed 20 January 2017

Honestly, it's a pretty well run Westin - which hopefully tells you what you need to know. Good rooms that are relatively large by NYC standards, and reasonably updated/clean. The restaurant is decent, and actually pretty lively. Lots of good pricing deals, too, so you don't feel like you're being ripped off - which is nice. I generally enjoy this...

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Thank Traveler31782
Manchester, United Kingdom
Reviewed 20 January 2017

This Hotel is ideally situated for a stay in New York City. Based on 42nd street You're within easy walking distance of Broadway, Empire State Building. Macys and Lord and Taylor are only a few blocks away. If You're prepared to push Yourself Bloomingdales' and Central Park are within walking distance. The bus system and subway are convenient to this...

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Thank Nigel S
Columbus, Ohio
Reviewed 19 January 2017

Can't beat the location of this hotel but it's geared for the masses/tourists and don't make any effort to treat a platinum SPG guest any differently than anyone else. No room upgrade or any offer of special treatment. Rooms are small but appointed like every other Westin. Breakfast outrageously overpriced and mediocre. No SPG lounge which is surprising for this...

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Thank lsfcmh
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello lsfcmh, Thank you for taking the time out to review our hotel. I am sorry to hear that our property was not able to meet your expectations. I will certainly forward your comments to our management. Please feel free to contact me directly so that I may personally ensure that your stay and the service we provide will be...

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07/05/2017 08/05/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $306 - $762 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#151 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
82 questions
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Exeter, United Kingdom

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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor or room at the back of the hotel. They're always a little quieter”
FionnaW905, 29 Apr 2017 | Read review
“Request high floor, not facing 42nd Street for less road noise.”
Sooz4food, 29 Apr 2017 | Read review
“Whenever possible get a high floor. As you would expect on a busy street in NY the traffic noise can be an issue.”
michaelgD820WV, 27 Apr 2017 | Read review
“Bed pillow had stains on it, bedding was very wrinkled, robe in bathroom had several areas on dirt on it. They never did remake the bed for us as promised.”
jackiesO4003GF, 27 Apr 2017 | Read review
“If noise is a concern, ask for a room not facing 42nd street”
270lylew, 26 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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