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I stayed here for 3 nights in June with my husband. It's a fairly standard hotel; what you'd expect from a big business-type hotel. The room was clean, the bed was satisfactory and the location was convenient.More
1 Thank Donna_Duckworth
Response from Bhumika B, Donna_Duckworth at The Westin New York Grand CentralResponded 6 September 2017
Thank you for taking the time to review our property. I am sorry to hear that our hotel did not meet your expectation during your recent visit with us. We hope you will permit us an opportunity to regain your confidence in our...More
Checked in mid afternoon on Thursday, no queue and we were given a room on 41st floor with view of Empire State Building & East River.
Room was large enough for 4 - the lady at check in had warned us about price for minibar...More
Typical average hotel in NYC. Very noisy... what do you expect. But the plumbing of this hotel is so wrong. When the neighbor takes a shower or flushes... you will know! Oh yes... you will know. The shower curtain was smelly.
This was a disappointing...More
Management response:Responded 3 September 2017
Thank you for taking the time to review our hotel. I am sorry about the plumbing and noise issues you encountered while staying at the Westin Grand Central.
I am grateful to you for taking the time to provide feedback and do sincerely...More
Staff not particularly welcoming or friendly but hey that's New York for you.
Room 2905... broken loo seat, cracked ceiling plaster, a broken big window resulting in it being completely opaque, very noisy and the room smelled awful... kind of damp. That's the bad stuff!...More
Response from David L, Front Office Manager at The Westin New York Grand CentralResponded 3 September 2017
Thank you for taking the time to review our hotel. We appreciate both the positive and negative feedback. We've addressed these items with the appropriate hotel teams.
We are grateful to you for taking the time to provide feedback and do sincerely hope...More
Checked into this hotel with my family on Friday 25th. We had booked three rooms, over 10 months ago, and had requested they were all on the same floor. When we checked in we were told "this wouldn't be possible as it was Friday afternoon...More
1 Thank mattcummings
Management response:Responded 2 September 2017
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Westin New York Grand Central.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short...More
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Hello! I booked the room using Hotwire I really don't have anyone specific to contact. I suppose you can call the hotel direct to see if they can give you a good rate. Hotwire offers rooms based on availability. Each time... More
Hello! I booked the room using Hotwire I really don't have anyone specific to contact. I suppose you can call the hotel direct to see if they can give you a good rate. Hotwire offers rooms based on availability. Each time it's different and you don't know what hotel you'll get until you pay. I requested a four star hotel and the Westin was offered. I've used that site many times and have always been satisfied.