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The Westin New York Grand Central

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2,898 Reviews from our TripAdvisor Community

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Showing 2,298: English reviews
Edinburgh
Reviewed 26 October 2016

Basically the best hotel within close proximity to the central station. The room was clean and wide enough to accommodate us and the bed was comfy and of great quality. Would love to come back in the future.

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Helpful?
Thank Alkhatnai
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Alkhatnai, Thank you for taking the time out to review our property. I am delighted to hear that we are able to provide you with consistent service. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our associates....

Berkeley, California
Reviewed 26 October 2016 via mobile

I am attending a conference at the Hyatt but am a Starwood member so I decided to stay here. My flight was delayed and I arrived late. Even before I opened the door I could smell the room. It smelled so bad I called to change right away. No luck and because it was late I couldn't change hotels. Housekeeping...

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Helpful?
Thank Morevacationplease1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Morevacationplease1, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

Watford, United Kingdom
Reviewed 25 October 2016

Booked this hotel as came out as the best deal. Yes the staff in reception to book in are not happy , welcoming people, but the concierge helped us no end and were exceptional, lending a brolly ,recommending restaurants etc. Room We got upgraded to a corner room with views of the Empire State Building, at 37 floors up !...

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Helpful?
Thank kat187058
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello kat187058, Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. I am sorry to hear that our front desk was no welcoming when you arrived to the hotel. Although, I am happy to hear that our concierge staff was able to assist you with your quieries...

Reviewed 25 October 2016 via mobile

The room was dusty! I'm asthmatic and didn't sleep well. Hotel staff polite enough and helpful. Lady in the front desk when checking in was as miserable as sin. They want tips for everything they move your suitcase 1m without asking you then they ask for a tip. Bed was really comfortable and the shower was good.

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Helpful?
1Thank Samantha P
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Samantha P, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to...

Fort Lauderdale, Florida
Reviewed 25 October 2016

Great location near times square and grand central station. . Staff friendly and very helpful. The hotel room was very clean and modern. I would highly recommend staying at this hotel when visiting NYC. The room price was an unbelievable value!

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Helpful?
1Thank Brad T
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Brad T, Thank you for reaching out to us. I am delighted to hear that you had a wonderful stay at our property and our hotel's location worked for your travel needs. It's truly wonderful reading your comments for property and the service our staff provided for you. Thank again for your feedback and I look forward to hearing...

Freedom, Wisconsin, United States
Reviewed 25 October 2016 via mobile

This Westin hotel lives up to the wonderful reputation that they all have. Great location close to Grand Central Station, if you are using the subway system. Centrally located that you are able to walk to Times Square, Rockefeller, Empire State Building and so many more attractions. The staff was professional and friendly with the exception of the bell man...

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Helpful?
2Thank Mindy S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Mindy s, I am delighted to hear that you enjoyed your stay with us. I am delighted to stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Although, I am sorry to hear about your unpleasant interaction with a hotel associate. Please feel free...

Cardiff Wales
Reviewed 24 October 2016

We stayed for 3 nights on a weekend break. Room was good with amazing views of the Chrysler Building which is very close; the location is perfect as it is just a short walk to Grand Central Station. Rooms are clean but housekeeping staff forgot to leave us fresh cups/coffee and we had to ask twice for this to be...

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Helpful?
Thank Thewhitehouse
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Thewhitehouse, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay with us. I am sorry to hear that the housekeeping staff forgot to leave you fresh cups/coffee and I do apologize for the parking charge. I would be delighted to look further into it; please feel free...

Reviewed 23 October 2016 via mobile

This is a great hotel between Grand Central and the UN. An easy walk to the subway, while keeping the Chrysler Building in sight as your landmark at all times. Nice dining choices nearby, the Sandwicherie next door is good for breakfast, lunch or a snack. Or, try the food court and Grand Central. Take the S line from Grand...

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Helpful?
2Thank Christopher R
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Christopher R, Thank you for taking the time out to review out hotel. I am pleased to hear that our hotel’s location worked perfect for your needs during this visit. I am also pleased to hear that you were able to enjoy all the amenities here at the hotel. Thank you again for your feedback. We look forward to...

Edinburgh, United Kingdom
Reviewed 22 October 2016

I stayed there for 5 night and had a great time. The room was clean, welcoming and spacious, with a high comfortable bed and pillows. They have a large flat screen TV in the room so you will be up to date with all events, news and great for movies. Shower was powerful, good water flow, and also equipped with...

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Helpful?
1Thank lisamay73
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello lisamay73, Thank you for taking the time out to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff. I am also delighted to hear that our hotels location worked perfect during you...

Long Beach, California
Reviewed 21 October 2016

This hotel is in a great location that is really quiet after dark and yet close to everything. Just 2 blocks from the subway, Grand Central and a 10 minute walk from Times Square. Many restaurants and bars within a few blocks. The rooms are really big (especially for Manhattan) and our room had a great view of the Chrysler...

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Helpful?
1Thank Sam S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Sam S, Thank you for taking time to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage and that our associates were able to offer you late check out for your late travels. As we strive to excel in...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $259 - $842 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#153 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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