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The Westin New York Grand Central

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2,704 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,125: English reviews
Scottsdale
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 June 2016 via mobile

Stayed there on a 1-night business trip yesterday. Room was disturbingly unclean! Strong mildew smell coming from right next to my bed. Outlet that I needed to use to plug in my laptop and cell phone was so filthy, I used a bathroom towel to touch it. Normally I seek out The Westin on my biz trips. Never again in... More 

Helpful?
2 Thank Donna V
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Donna V, I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing from you. More 

Sheffield, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2016 via mobile

Myself, fiancée & daughter stayed for 5 nights at this fantastic hotel. On Check-in we were greeted by Diedre & Bernard - very helpful & friendly. Exactly how anybody would want to be greeted on arrival. The porter (Unfortunately didn't catch his name), brought our cases up & showed us to our room. This chap was extremely helpful, advised us... More 

Helpful?
Thank GuestAshley
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello GuestAshley, We are so delighted to hear that you had a wonderful stay at our property. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our associates; I will be sure to forward your great comments to our... More 

Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 June 2016

We arrived with 2 teenagers and were immediately offered complimentary wifi, much appreciated. The view from the 38th floor room was amazing views of the Chrysler to the left. Room was ample for 4 of us, mini bar but water expensive at $10. Would have liked a pool to go with the gym . The gym was used most days... More 

Helpful?
Thank Cranebird
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Cranebird, Thank you for taking the time to review our property. I am pleased to hear that you had a wonderful time our property. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we look forward to welcoming you soon for... More 

New York
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 June 2016

The hotel left me fruit basket to celebrate my 100th stay at Starwood hotels. Well done! Then it went downhill. The front desk said they'd have someone set up sofa bed before we got back at night, but didn’t. We had to call down for sheets and do it. No big problem, just an unmet expectation. Then we noticed that... More 

Helpful?
Thank NYC244
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello NYC244, Thank you for taking the time to review our hotel. I am sorry to hear about the issues that you encountered during your stay with us. I am sorry to hear that, as per your request you sofa bed was not made up. I have also further asked them to address knocking at 9:30am on the day of... More 

cwmbranwales
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 June 2016

Spent a week in The Westin hotel grand central with my daughter, grand daughter and grandson and had a fabulous time. The hotel is very clean and comfortable and the staff are very efficiant and friendly.It has a great location its central so great for all sightseeing north or south.Grand central station is about 500 yards away and not to... More 

Helpful?
1 Thank paulinecwmbranwales
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello paulinecwmbranwales, Thank you for taking the time to review our hotel. I am delighted to hear that you had a wonderful stay at our property. I am glad that our location was convenient for all your travel needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests.... More 

Oklahoma
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 June 2016 via mobile

Staff was very nice and accommodating. Make sure to print out anything you need before you arrive. If you need to have access to a computer the minimum is $7.95. Lots of options for food within close proximity to the hotel. Very close to grand central station. CVS is on the corner and if you need a late night snack... More 

Helpful?
Thank Shalaina13
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Shalaina, Thank you for taking the time to review our hotel. I am happy to hear that you enjoyed your time with us. I am also glad you enjoy the restaurants available close to our hotel. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again... More 

Greater London, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 June 2016 via mobile

The hotel has a great midtown location. The room was quite large for NY standards and the bed was huge and comfy. The quality was on par with other large chain hotels but not quite as good a boutique type hotel. Bathroom was a little tired, no shower cap, which I needed. Staff were all very nice, knowledgable and accommodating.... More 

Helpful?
1 Thank amita1999
Bhumika B, Executive Assitant at The Westin New York Grand Central, responded to this review

Hello amita1999, Thank you for taking the time to review our hotel. I am glad that our location was convenient for all your travel needs and concierge team was able to assist you with your needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for... More 

Oxford, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2016

The hotel was very clean and provided everything we needed. The staff were friendly and willing to help with anything we needed help with. There is a restaurant onsite, and a small shop which sells stamps and other useful items. The room was an ample size, with a great TV and mini fridge. Unfortunately, the Wi-Fi is not free and... More 

Helpful?
Thank jakedarby24
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello jakedarby, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay with us and enjoyed our spacious room. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we look... More 

Greenville, South Carolina
Level Contributor
1,093 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
Reviewed 3 June 2016

My wife and I stay at all of the Starwood properties all over the world and we have always been treated well. This Westin was great too. We got to the hotel early and our room was not ready, but because we were going to a Sunday matinee they gave us a room to change in and that was wonderful... More 

Helpful?
1 Thank Richard F
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Richard F, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful time at our property. I am glad that our location was convenient for all your travel needs. As we strive to excel in the areas of customer service, it great to hear such comments from our... More 

Windsor, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 June 2016 via mobile

Nice hotel, we upgraded to a high floor with 2 x double beds. The room was nice and clean but only downside the bathroom was tiny, you had to make sure you closed the door before you could move around. We were travelling with friends and their room had a great view of the Chrysler building. Wifi is only free... More 

Helpful?
Thank Karen H

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $275 - $951 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#157 Romantic Hotel in New York City
#157 Luxury Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have no actual view of New York. Our upgrade was possibly an error of judgement. ”
 of 5 bubbles Makemdad, 1 Dec 2016 | Read review
“Any room unless you plan on spending a lot of time in the hotel”
 of 5 bubbles griggstraveller1, 29 Nov 2016 | Read review
“Take ear plugs if you are a light sleeper!”
 of 5 bubbles 463suzyh, 29 Nov 2016 | Read review
“No idea as we werent given the option of a high room!”
 of 5 bubbles flic22, 26 Nov 2016 | Read review
“Book a suite and you won't be disappointed. Nice spaces and comfortable seating.”
 of 5 bubbles davetS8949NR, 25 Nov 2016 | Read review
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