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The Westin New York Grand Central

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3,066 Reviews from our TripAdvisor Community

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Showing 2,454: English reviews
Reviewed 1 December 2016 via mobile

I stayed at the hotel with my two daughters. The hotel was lovely. The room was perfect. The beds were very comfortable and just perfect after an exhausting day sightseeing. The staff were helpful and friendly. Definitely would love to stay here again.

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Helpful?
Thank KLorime
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello KLorime, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Scotland
Reviewed 1 December 2016 via mobile

We've just come back from 5 hugely enjoyable nights here. We visit NY most years and usually stay in the Times Square area. This time around we got a good deal through ba holidays and we will definitely stay here again. There was a small delay on checking in but the receptionist comped us wifi for our stay which more...

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Helpful?
Thank Swindoneric
Bhumika B, Executive Assitant at The Westin New York Grand Central, responded to this review

Hello Swindoneric, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Greenville, North Carolina
Reviewed 1 December 2016

This is the second time I have stayed at The Westin and I will definitely return when I come back to NYC! The decor is very trendy and the room comfort and cleanliness is top-notch. The location is perfect for shopping, dining and sight-seeing, and we really love the hotel bar/restaurant and what it has to offer.

Review collected in partnership with this hotel
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Helpful?
Thank Jenny M
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Jenny M, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Irvine
Reviewed 1 December 2016

Stayed for 4 nights over Thanksgiving. Even though it was busy time and there were a lot of guests, the service and maintenance was unexpectedly low quality. For example, the comforter cover has stains of lipstick and blood-like. We had to ask the housekeeping to come in to change the bedding. Still hard to believe. In addition, the housekeeping did...

Review collected in partnership with this hotel
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Helpful?
Thank ericak931
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello erick931, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

Madison, Connecticut
Reviewed 30 November 2016

This is a great hotel in a perfect location! You are just far enough away from Times Square to be out of the craziness but close enough to get to a play, etc easily! If you travel through Grand Central Station, you are only steps away. Hotel staff is friendly and efficient. Rooms are generous in size and absolutely up...

Review collected in partnership with this hotel
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Helpful?
Thank lilaccpa
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello lilaccpa, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will...

London, United Kingdom
Reviewed 30 November 2016

This is a really good choice for location as it is 5 mins from Grand Central Station, 15 mins from Time Square and in walking distance of all major sights. The room itself is a decent size and very clean but you can wait 15 minutes for a lift as there are many floors and, at busy times, all of...

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Helpful?
Thank Sally C
London
Reviewed 30 November 2016

Wasn't sure what to expect from this hotel after reading some of the mixed reviews on Tripadvisor. But was pleasantly surprised. What you read is correct, the location is brilliant! You can walk to all the major tourist attractions. The hotel itself is very nice. We had a lovely spacious room, with a very comfy king size bed. Only downside...

Review collected in partnership with this hotel
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Helpful?
Thank Michelle P
Kent, United Kingdom
Reviewed 30 November 2016 via mobile

We were a little disappointed with the Westin, the check-in was chaotic as it was busy when we arrived yet there wasn't a fair queuing system, and the room assignment and key handover was a bit impersonal. We had booked a "traditional double double", the room was a good size with two double beds. The beds are divinely comfortable and...

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Helpful?
1Thank CrackerDC21
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello CrackerDC21, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

London, United Kingdom
Reviewed 29 November 2016

We stayed 4 nights in a Traditional Room on the 10th floor of the Westin Grand Central. The hotel is excellently located for tourists to the city as it is walking distance to Grand Central station (5 minutes) and about 15 minutes to 5th Avenue. Getting to the hotel wasn't too much of an issue as the shuttle bus from...

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Helpful?
Thank griggstraveller1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello griggstraveller1, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage and that our associates were able to offer you late check out for your late travels. As we strive to excel in the...

Reviewed 29 November 2016

This hotel was brilliant! Myself and two friends stayed here from the 22nd November to the 26th. Its very central to everything, not too far from the subway, shops, Times square etc. The staff were so friendly and lovely. Always helped us when we asked for it, and gave us tips of where to go and when etc. The doormen...

Review collected in partnership with this hotel
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Thank KellyBonny

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $307 - $787 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#153 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room faced 42nd Street, and even though it was a high floor, the street noise could be heard.”
 of 5 bubbles alinag366, 27 Mar 2017 | Read review
“Everything was great! ”
 of 5 bubbles P4219QGkathyl, 24 Mar 2017 | Read review
“I think every room is good enough”
 of 5 bubbles Raspeed, 21 Mar 2017 | Read review
“Ask for a high floor if you need some quiet.”
 of 5 bubbles Kinnsao, 19 Mar 2017 | Read review
“Ask for room higher up has less street noise.”
 of 5 bubbles lynmaffs, 19 Mar 2017 | Read review
5 of 5