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The Westin New York Grand Central

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3,133 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,514: English reviews
Washington DC, District of Columbia
Reviewed 11 December 2016

The Westin on the East 42nd Street is located very conveniently close to all Midtwon attractions and the Grand Central Station, which makes it easy to go anywhere in New York. The hotel is of standard Westin quality, i.e. good, clean, efficient and friendly, without being particularly charming. My room was smallish (hey, this is Midtown Manhattan, so what can...

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Helpful?
Thank JuhaUitto
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello JuhaUitto, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Trieste, Italy
Reviewed 10 December 2016

we are faithful guest of this hotel since more than 25 years, i used for business purpose as for vacation have seen all the changes of propriety during this time. the hotel offered alway good service. One more thing, the only change that does not fully satisfy me is the change of the old typical American bar into the presents...

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Thank 146luciano
Reviewed 8 December 2016 via mobile

I stayed here on December 1st for my birthday. I arrived to the hotel around 1pm to drop off my bags. I didnt think I would be able to check in that early. Deidre was very warm and told me that my room was ready for me. She made sure my room had a nice view and asked me if...

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Helpful?
Thank Karen M
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Karen M, Thank you for taking the time out to review our hotel. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our associate Deidre; I will be sure to forward your great comments to our management staff...

Dublin, Ireland
Reviewed 8 December 2016

Love this hotel so close to everything and really friendly and welcoming staff. Clean and very comfortable rooms. This is my 7th year with my mother and sister and I would definitely be no where else.

Review collected in partnership with this hotel
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Helpful?
1Thank Barbara S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Barbara S, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Doncaster, UK
Reviewed 7 December 2016

We checked into this hotel for a week over thanksgiving. The hotel itself was nice, staff seemed friendly enough and the rooms were nice. On our second night, the room next door to us was being cleaned at 11pm - vacuuming and general noise coming from the room which I was annoyed with. Upon speaking to the reception the following...

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Thank Corrine B
Chicago
Reviewed 7 December 2016

I've stayed at this Westin a few times now and always enjoy staying here. You really can't beat the location, you are just a couple of blocks away from Grand Central to take the subway anywhere you want to go in NYC; and you're also within close walking distance of all the main tourist areas in Midtown and Central Park....

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Thank SoloRoamer
Burnley, United Kingdom
Reviewed 6 December 2016 via mobile

I stayed at this hotel during thanksgiving with my mum and gran, we were thrilled to bits with the hotel. I stayed in New York last year at the same time (thanksgiving) and we compared the hotel during this trip. On arrival we were greeted by a very nice receptionist. Our room was on the 27th floor and it was...

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1Thank em-lou-slater
Glasgow
Reviewed 6 December 2016

When my friend and I arrived at the Hotel, we went to check in. The Receptionist made no eye contact and said we would be checking into a king bedded room with rollaway, which was wrong. I said to her we had paid for a double double and she said where does it say that, i produced my confirmation for...

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Thank missmeGlasgow
Reviewed 6 December 2016 via mobile

Had the pleasure of staying over thanksgiving, the staff were wonderful. From reception to the help we got with our bags these guys were super helpful. Very friendly and really cool with our 10 month old son. Thanks everyone

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Helpful?
Thank Jordan B
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Jordan B, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Miami, Florida
Reviewed 6 December 2016

Darn you - Westin - and your Heavenly Beds. We usually start out fairly early in the morning -- since we always enjoy NYC with all its outdoor fun. BUT the first two days -- we slept in... and slept some more! we managed to get out at 10am. Best beds around. I've stayed at Westins before -- and I...

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Thank eshepard

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $307 - $746 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#152 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Exeter, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was OK, although bathroom door was broken and bathroom appeared not to have been cleaned. Both these issues were dealt with in an appropriate manner.”
michaelcW8460TJ, 20 Apr 2017 | Read review
“We left one it was well worth what we left.”
160joans, 19 Apr 2017 | Read review
“We recommend anything over the 17th floor”
DeniseH53, 18 Apr 2017 | Read review
“ I thought the service at the hotel was outstanding the check in process was easy oafter a long flight from Los Angeles. I must admit I'm at Hyatt guy at the Grand Hyatt right down the street was full that weekend I must'l admit the Westin would give the Hyatt a run for it money ”
leroyw279, 16 Apr 2017 | Read review
“Rooms were very spacious and so comfortable. ”
nikdave2016, 13 Apr 2017 | Read review
5 of 5