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The Westin New York Grand Central

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3,050 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,442: English reviews
Reviewed 16 October 2016 via mobile

I can say we were pleasantly surprised by this hotel. Great location in relation to JFK, efficient front of house, great that they have a UPS service as we booked knicks tickets to arrive in the week we were arriving. Very comfortable room with good amenities I would definitely consider this if we were returning to New York.

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Helpful?
2Thank Scott O
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Scott O, Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our staff. Thank again for...

Okemos, Michigan
Reviewed 15 October 2016 via mobile

Lovely hotel in good mid-town location. Room is very comfortable and well designed for modern travelers in mind. There is a lot of street noise but it is NYC and they will give you earplugs. Expensive but again NYC. Only complaint is the check-in clerk expressed distain because we had book through internet vendor and not them.

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1Thank Lawflake
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Lawflake, Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we look forward to welcoming you soon for another...

Santos, SP
Reviewed 13 October 2016

This Westin Hotel in New York is very modern and have a great location just across the street from the Grand Central Station in downtown Manhattan. The room is very comfortable, very good king size bed, fast Wi-Fi and excellent TV, the showers and bathroom amenities are excellent. The staff was helpful and friendly. Very good breakfast with a variety...

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6Thank Andrenalini
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Andrenallnl, Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our staff. Thank again for your...

Hong Kong, China
Reviewed 10 October 2016

Arrived in the hotel quite late after dinner with quick check-in. Room was not large but adequately equipped with quality amenities, comfortable bed and good speed free wifi plus flat panel TV. Restaurant for breakfast was surprisingly small but quality of food was very good. Wait staff was helpful but had a hard time coping with the number of guests...

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1Thank Philip C
Reviewed 8 October 2016 via mobile

As a relatively frequent NYC business traveler I had never stayed at this property before...but I will again. Nice rooms, extremely helpful & friendly staff, and a good location. The bar/restaurant is also nice although I only had breakfast there. I found it reasonably priced for NYC, food quality was very good, and the service---again---was superb. I will return.

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3Thank Utahtravellers
Southampton
Reviewed 7 October 2016 via mobile

Nice hotel and very clean room lovely and very big would recommend having a room high up as the noise outside can be very loud in the early hours of the morning, was about 15/20 minute walk to Times Square, grand central station is about 5/10 minute walk from hotel

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3Thank Shaun L
Newburyport, Massachusetts
Reviewed 7 October 2016

We stayed here on a busy weekend, so the rates were high. The staff were helpful and friendly, the rooms were clean and comfortable - the floor of the bathtub, however, was chipped and in need of some repair. The location is great - right near Grand Central and a short walk to Times square. Subway is nearby and I...

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1Thank Gugi9
Leeds, United Kingdom
Reviewed 6 October 2016 via mobile

No complaints about the hotel. Lovely staff and made to feel very welcome. Traffic was noisy outside but can't really complain it NY was expected. Great view from our hotel room Food was lovely Within walking distance to most attractions Would stay here again if I am to return to NY

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2Thank Loubi90
Warrington, United Kingdom
Reviewed 6 October 2016

We stayed at The Westin for 3 nights at the end of September 2016. We were very pleased with all aspects of the hotel. The locations is great, just 5 minutes walk from Grand Central Teminus, therefore giving us easy (and grand) access to the subway. 20 minutes walk from Times Square and also The Empire State building. The staff...

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8Thank Lesley R
Toronto, Canada
Reviewed 6 October 2016

Awesome location! 5 minutes walk to Grand Central station, tons of food markets inside the station. Lots of little fast pick up food options outside of the hotel. 15 to 20 minutes walk to Time Square. Hotel is nice and rooms are large for NYC standards, however,our bathtub didn't look clean at all! Had to call Housekeeping to inform them...

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2Thank KittyTranSenko

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $319 - $805 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#152 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think every room is good enough”
 of 5 bubbles Raspeed, 21 Mar 2017 | Read review
“Ask for a high floor if you need some quiet.”
 of 5 bubbles Kinnsao, 19 Mar 2017 | Read review
“Ask for room higher up has less street noise.”
 of 5 bubbles lynmaffs, 19 Mar 2017 | Read review
“Higher floors have a great view.”
 of 5 bubbles JAHlady, 15 Mar 2017 | Read review
“Beds were super comfy ”
 of 5 bubbles , 10 Mar 2017 | Read review
5 of 5