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Waldorf Astoria New York

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Traveller (4297)
Room & Suite (1511)
Dining (159)
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Overview
  • Excellent42%
  • Very good27%
  • Average17%
  • Poor9%
  • Terrible5%
Travellers talk about
“bull and bear”(452 reviews)
“peacock alley”(369 reviews)
“iconic hotel”(334 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Reviews (11,561)
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3,971
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539
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All reviewsbull and bearpeacock alleyiconic hotelpark avenuenew yorkart decoroom servicemain lobbybeautiful lobbyan upgradechrysler buildingone bedroom suitecorner roomgrand central stationrockefeller centertimes squareoscars
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3,911 - 3,915 of 9,897 reviews
Reviewed 18 January 2015

Hey guys, I'll keep it short. I stayed here for 4 nights and every night was a disaster because the staff failed in multiple ways. Number 1 --- BED BUGS! (Yes, NYC, 500/night) Number 2 --- Loud rooms with old noisy pipes, impossible to sleep...More

7  Thank vak3e
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 19 January 2015

Dear vak3e, Your allegation of bed bugs is one we take very seriously. Our staff is trained to recognize the presence of bed bugs, and we diligently respond to all reports filed by hotel guests. Our management immediately isolates rooms where any employee or guest...More

Reviewed 17 January 2015

My husband and I decided to gift our family with a night in Manhattan while we were home for the holidays. We booked three rooms: one for two adults and three children, one for two adults and two children, and one for my grandparents who...More

1  Thank AmericanKiwiMama
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 19 January 2015

Dear AmericanKiwiMama, I am thrilled to read your review and find that you and your family were impressed with so many features of our hotel- from your room accommodation to the service received. In truth, we have a long history of hosting guests with special...More

Reviewed 16 January 2015

Like any hotel of this age, the rooms (particularly the less expensive and smaller rooms) could use a bit of an update. Frankly, its part of its charm. That being said, the staff are what will keep me coming back. From the front desk, to...More

Thank newyorkbiztrips
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 19 January 2015

Dear newyorkbiztrips, Thank you for your lovely review about the True Waldorf Service you experienced from members of various teams here at our hotel. It is our pleasure and duty to provide guests with a service experience that is both discreet and elegant, and I...More

Reviewed 16 January 2015

this hotel carries a rich past, you can enjoy the architecture, public areas etc and perceive some of it´s old grandeur. Nowadays, probably because of market reasons, it has been turned in another huge hotel as many others in the big apple. The ususl services,...More

Thank fernando s
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 19 January 2015

Dear Fernando, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. I am delighted to read in your review that you were able to enjoy our historical significance, cleanliness standards, convenient location, and charming grandeur of the...More

Reviewed 16 January 2015

I didn't know that we had stayed in a piece of American history until I read the recent acquisition news. The landmark is located at Park Ave, near to Metro, 5th Ave, WTC & Rockefeller yet away from the bustle and bustle. It is a...More

2  Thank Asher07
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 16 January 2015

Dear Asher07, It is such a pleasure to read your wonderful review of the Waldorf Astoria. Your comments as to our soaring lobby, as well as the details you submitted about your spacious room appointment, are much appreciated by our team. Perhaps you would be...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Laundry Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$319 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Spa Hotel in New York City
#106 Family Hotel in New York City
#186 Luxury Hotel in New York City
#191 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$319 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Spa Hotel in New York City
#106 Family Hotel in New York City
#186 Luxury Hotel in New York City
#191 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4297)
Room & Suite (1511)
Dining (159)
Pool & Beach (4)
Amenities (28)
Business Centre & Event Rooms (22)
Family and Play Areas (12)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Laura T
14 September 2017|
AnswerShow all 5 answers
Response from Jim A | Reviewed this property |
I stayed there for a "last hurrah" Feb. 24-27, 2017. I believe it closed just a few days thereafter. Most of the buildings is being converted to condos. The exact plans were not public at the time. I was led to believe... More
1
Vote
catherine642013
15 April 2017|
AnswerShow all 6 answers
Response from kim m | Reviewed this property |
it has closed for refurbishment
0
Votes
Room Tips
"Would stay here again"
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"Currently closed for renovation."
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"Higher floors and a suite of course! :)"
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"unpredictable - a lottery"
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