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Waldorf Astoria New York

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Traveller (4305)
Room & Suite (1518)
Dining (159)
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Overview
  • Excellent41%
  • Very good27%
  • Average18%
  • Poor9%
  • Terrible5%
Travellers talk about
“bull and bear”(452 reviews)
“peacock alley”(369 reviews)
“iconic hotel”(334 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Reviews (11,568)
There are newer reviews for Waldorf Astoria New York
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3,972
2,614
1,800
976
539
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All reviewsbull and bearpeacock alleyiconic hotelpark avenuenew yorkart decoroom servicemain lobbybeautiful lobbyan upgradechrysler buildingone bedroom suitecorner roomgrand central stationrockefeller centertimes squareoscars
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3,931 - 3,935 of 9,901 reviews
Reviewed 13 January 2015

We stayed at the Waldorf Astoria for five nights over New Year, we have never been so disappointed staying at a hotel as we were there. The entrance and lobby do not prepare you for what is upstairs, the rooms are small dated and ours...More

Thank Middleholly
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 16 January 2015

Dear Middleholly, Thank you for taking the time to bring these issues to our attention. There is no excuse for a cleanliness issue in your room, and we abhor the thought that any of our team would conduct a less-than-stellar job. You should have been...More

Reviewed 13 January 2015

Stayed from 29th December to 2nd January. The hotel is clean and comfortable, a little dated but that (to me) added to the charm of the place. I travel a lot and tend to find that some of the more 'hip/modern' hotels have little in...More

1  Thank fitzhamon
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 14 January 2015

Dear fitzhamon, It is so very unfortunate to read that the one thing that stood in the way of you reporting a 5-star experience was having a coffee/tea-making facility in the room. This is an amenity we are more than happy to provide for our...More

Reviewed 13 January 2015

As a regular NYC visitor we have stayed these days the first time (and definitely the last time) at the Waldorf Astoria Hotel. The disaster started already at our arrival, where nobody has offered us any service to bring our 4 pieces of luggage from...More

3  Thank GERTraveler
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 16 January 2015

Dear GERTraveler, It is an extreme disappointment to read that details of your review. We should have had a doorman in place; it sounds as if you came in through the Park Avenue entrance and with heavy bags our goal is the motor court. Our...More

Reviewed 13 January 2015

We come here every January since my husband attends a convention at the hotel. The hotel has been remodeled. The rooms and bathrooms were updated, with the changes mostly positive. Here are some of the positives: - the bathroom has very spacious counters and a...More

5  Thank mayasl
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 13 January 2015

Dear mayasl, I appreciate your review of your recent experience at our hotel. It is wonderful to read that you were impressed with your luxury room accommodation! Since it seems that you travel to New York City at least once a year, I would like...More

Reviewed 13 January 2015

the hotel needs a refurbishment asap! we stayed at the waldorf astoria plaza, supposedly better than the lower floors. the first room they gave us was really bad so i asked to be moved to another room, to my dismay they were both the same!!!...More

1  Thank Divyaspandana
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 22 January 2015

Dear Divyaspandana, We appreciate you taking the time to submit your feedback regarding your recent experience here. All can agree that we'll need investment in structural improvements and as news sources have shared, we are eagerly anticipating that circumstance occurring. I apologize that your experience...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Laundry Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$319 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Spa Hotel in New York City
#106 Family Hotel in New York City
#186 Luxury Hotel in New York City
#191 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$319 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Spa Hotel in New York City
#106 Family Hotel in New York City
#186 Luxury Hotel in New York City
#191 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4305)
Room & Suite (1518)
Dining (159)
Pool & Beach (4)
Amenities (28)
Business Centre & Event Rooms (22)
Family and Play Areas (12)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Laura T
14 September 2017|
AnswerShow all 5 answers
Response from Jim A | Reviewed this property |
I stayed there for a "last hurrah" Feb. 24-27, 2017. I believe it closed just a few days thereafter. Most of the buildings is being converted to condos. The exact plans were not public at the time. I was led to believe... More
1
Vote
catherine642013
15 April 2017|
AnswerShow all 6 answers
Response from kim m | Reviewed this property |
it has closed for refurbishment
0
Votes
Room Tips
"Only way to get a good room is to pay a hideous price tag."
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"Would stay here again"
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"Currently closed for renovation."
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"Higher floors and a suite of course! :)"
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