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Hotel Wales

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Hotel Wales
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667 Reviews from our TripAdvisor Community

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Showing 623: English reviews
Reviewed 3 days ago NEW

I had a lovely stay here, with great customer service. The room was small and quaint with a large shower and bathroom. I really enjoyed going to Sarabeth's next door. I found this to be a great value on the UES.

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Helpful?
Thank Autumn K
HotelWales, General Manager at Hotel Wales, responded to this review

Good Afternoon Autumn, Thank you so much for the great comments as we do appreciate the feedback as we share them with our hotel team which they appreciate reading everyone's feedback. It was great to see that you enjoyed our customer service which we pride ourselves on. It was also nice to see you felt our accommodations were comfortable for...

Austin, Texas
Reviewed 4 days ago NEW

We've stayed at the Hotel Wales before when we visit NYC, and the location is perfect for us: walking distance to the major museums (The Met, Guggenheim, Neue Galerie, etc.), surrounded by cute restaurants, friendly -- if not always knowledgeable - staff, and easy location to get a cab if we're heading farther afield. On past visits, we've stayed in...

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Helpful?
Thank Mina-Mary
HotelWales, General Manager at Hotel Wales, responded to this review

Good Evening Mina- Mary, First, thank you so very much for providing us your feedback from your recent stay with us. We really do appreciate the comments for a few reasons such as sharing them with our hotel and also to continue to work on improving our hotel and services to our guests. I was happy to hear that overall,...

Reviewed 1 week ago

Bad hotel, bad room, bad service. One of the days the room service never came in, so we had to wait tho the next day to get the room done. Even though we paid hard for each day we stayed in the hotel. I won't recommend it to anyone. The mattress were old an hard, the room was small and...

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Helpful?
Thank Celeste A
HotelWales, General Manager at Hotel Wales, responded to this review

Good Evening Celeste, First, thank you very much for your feedback on your recent stay with us. We do appreciate all comments so we can share them with our hotel team so we can continue to work on improving our services and hotel for our guests. I do apologize for the problems you encountered during your stay and issues like...

Reviewed 1 week ago via mobile

Stayed at this hotel for four nights. It is well located for our purposes and is adjacent to Sarabeth's , a wonderful NYC group of restaurants. Had an issue with the poor quality of the bedding. Much too soft and we complained. To their credit, they are planning to replace their bedding in the 1st Q of 2017 and we...

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Helpful?
Thank Edward W
HotelWales, General Manager at Hotel Wales, responded to this review

Good Evening Edward, Thank you for sharing our follow up correspondence and we/ I appreciate the sentiment and appreciation for our follow up. We will take great care of you when you return and we look forward to serving you again. Thank you and Happy Holidays. Steven Kipnis General Manager

Ooltewah, Tennessee
Reviewed 1 week ago via mobile

Loved staying at this hotel. It was beautiful, clean, and quiet. Very courteous and helpful staff. Lorraine, the front desk clerk, was so nice, we felt right at home! Refrigerator in room, tvs in both bedrooms

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Helpful?
Thank bev-nana
HotelWales, General Manager at Hotel Wales, responded to this review

Good Afternoon Bev- nana, Thank you so very much for the great comments form your recent stay with us. We do very much appreciate the comments so we can share them with our hotel team and continuously work on improving our services and hotel to our guests. It was great to see that you enjoyed our lovely hotel and services...

Reviewed 2 weeks ago

Room was perfectly clean and very quiet on Madison ave near Central Park. Very inexpensive for NYC and a nice place. $188 w tax for a double. Only thing I missed was a Continental breakfast and a beer in a mini-fridge. Staff helped with directions too. Close to Mount Sinai Hospital on the East Side.

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Helpful?
Thank Jim B
HotelWales, General Manager at Hotel Wales, responded to this review

Good Evening Jim and thank you for great posting on your recent stay with us. We appreciate the feedback for our guests and hotel team so we can share your comments and continue to work on improving our services and hotel to our guests. We were happy you enjoyed your accommodations and our great location on the Upper East Side....

Albany, New York
Reviewed 2 weeks ago

Just had a girls weekend in NYC and stayed at Hotel Wales. The staff were all very attentive and so nice, all inquiring if they could assist with anything. The hotel is beautiful in a very nice area on the upper East side, with restaurants and stores nearby. The neighborhood is quieter and enjoyable to walk in, as well as...

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Helpful?
Thank mrosen625
HotelWales, General Manager at Hotel Wales, responded to this review

Good Evening MRosen625, Thank you so very much for the great review from your recent stay with us. We really appreciate the great overview of our hotel, amenities and our Upper East Side neighborhood. We enjoy sharing your great comments with our hotel team so we can continuously work on improving our services and hotel to our guests. It was...

Reviewed 2 weeks ago

My family absolutely loved staying here. It was in a great location- a quick subway ride to touristy places, a quick walk to central park and great restaurants. We've traveled to NYC a bunch and have stayed in many different places, and this was by far the best and our favorite. Staff was so nice and attentive, the rooms and...

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Helpful?
Thank Leanne R
HotelWales, General Manager at Hotel Wales, responded to this review

Good Day Leanne, Thank you so very much for the great comments on your recent stay with us. It was so nice reading your feedback and sharing them with our hotel team who always likes to read what our guests say about our hotel and service. It was great to see that you loved our hotel and great neighborhood here...

Reviewed 2 weeks ago

This is my third time staying at Hotel Wales. It is always a pleasant experience! The staff are friendly and helpful! You can't beat the rooftop views and the rooms are beautiful and comfortable. I can't wait to visit again next year!

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Helpful?
Thank Sarah R
HotelWales, General Manager at Hotel Wales, responded to this review

Good Day Sarah and thank you so much for the comments regarding your recent stay with us. We really do appreciate the feedback so we can share them with our hotel team and continue to offer great services for our guests. We were happy to have you back again and to see that you loved our hotel and amenities such...

Denver, CO
Reviewed 2 weeks ago via mobile

Although I've stayed at Hotel Wales before, this time it was for a girls weekend in the city. Absolutely love the location - the neighborhood and block the hotel is on have everything you need. Second floor room with tea and coffee is huge and beautiful. Staff is consistently friendly and look to go out of their way to help...

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Helpful?
Thank kbake31
HotelWales, General Manager at Hotel Wales, responded to this review

Good Morning kbake31 and thank you so very much for your comments from your recent stay with us. We are always happy to see feedback from our guests on our hotel and service so we can share them with our hotel team. It was great to see you chose our hotel once again for your "Girls Weekend" and we were...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Let Hotel Wales be your home away from home when visiting New York City. This sophisticated Manhattan boutique hotel, located in a historic building on the Upper East Side, is the perfect combination of old world charm and new world comfort. With its 46 stylish guestrooms and 43 expansive suites, Hotel Wales provides comfortable accommodations for business and leisure travelers as well as complimentary Wi-Fi. In addition to well-appointed accommodations, Hotel Wales offers a scenic rooftop garden terrace, fitness studio, elegant meeting space, and more. This historic hotel is minutes from the subway and also conveniently located within walking distance of some of New York’s best attractions, quaint neighborhood shops, local eateries, Central Park, the Museum Mile and Madison Avenue’s famous stores to name a few. And don’t worry about going hungry - Hotel Wales is connected to Sarabeth’s East, a New York institution serving up comfort food favorites and Paola’s, an authentic Italian bistro. ... more   less 

Additional Information about Hotel Wales

Address: 1295 Madison Ave, New York City, NY 10128-1301
Region: United States > New York > New York City > Upper East Side , Manhattan
Price Range: $288 - $681 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Wales 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wales Hotel New York City
Wales New York City
Hotel Style:
#219 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Wales staff and other travellers.
5 questions
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Questions? Get answers from Hotel Wales staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a view over Madison Ave are noisy.”
 of 5 bubbles Mina-Mary, 6 Dec 2016 | Read review
“higher floors for a great view”
 of 5 bubbles 621leanner, 22 Nov 2016 | Read review
“Choose one of their suites!!”
 of 5 bubbles CamillaLejon, 5 Nov 2016 | Read review
“Will try an inside room next trip and hopefully that's more quiet unless we were there when the fire department was out for a ride”
 of 5 bubbles tighegsd, 18 Oct 2016 | Read review
“Ask for a view!”
 of 5 bubbles Decourvirlemonde, 28 Aug 2016 | Read review
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