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Hotel Wales

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713 Reviews from our TripAdvisor Community

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Showing 666: English reviews
New York, New York, United States
Reviewed 3 December 2014

Checked in and were told, you have the Penthouse, all excited. Wrong, the worst hotel room I have ever had in all my life all over the world. To get to it you had to walk through what looked like a construction area but wasnt. The room had a hole in the ceiling. The bathroom ceiling was leaking. ASked for...

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Helpful?
1Thank JoeP2794
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for your review Joe. Please accept our apologies with regard to the condition of the room you were initial placed in. We are definitely looking to rectify the items that you mentioned. I am glad that you enjoyed the other accommodation that you were offered. We look forward to the possibility of serving you again during your future...

Sheffield, UK
Reviewed 24 November 2014

I had a good stay at this hotel and will be happy to visit again. Good parts: 1. The location on Madison Avenue and within walking distance of the museum mile including the Met. 2. The staff who are all very friendly and helpful 3. The free WIFI on as many devices as you wish. One day all hotels will...

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Helpful?
2Thank md1mm
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for taking the time to share your experience with other like-minded travelers such as yourself. We are very pleased that you enjoyed your stay. During your future visits we recommend that that you stay in one of our many suites. The majority offer views facing Madison Avenue and are much larger in size. In the meantime I would...

Philadelphia, Pennsylvania
Reviewed 24 November 2014

We stayed a Saturday night at the Hotel Wales - my husband, 4- and 6-year old sons, and me. The location is very convenient to the park, museums, and restaurants. But do not kid yourself that this is a luxury hotel. The level of customer service is poor. We valet-parked our car so that we could easily get the car...

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Helpful?
2Thank Tamsin F
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for taking the time to share your experience with us. I deeply regret that you had such a negative experience with our valet service. We are in the process of investigating the matter further with the valet parking company that we utilize and that provides the service for us. Our main goal at this point is to ensure...

Boston
Reviewed 21 November 2014

The Hotel Wales is a great off the beaten path find. I stayed one night on a business trip and found the hotel to have many strengths. Specifically: it's in a great residential neighborhood, away from the tourists. So, you wake up and have coffee at one of several high-quality coffee shops/restaurants within a block of the hotel with actual...

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Helpful?
1Thank conferencelady
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you so much for your review. I am pleased that you enjoyed our residential neighborhood. We are conveniently located away from the main tourist attractions giving you a sense of being part of the neighborhood.At the same time if you wish to explore all the popular tourist destinations they are easily accessible within minutes on a short train or...

Providence, Rhode Island
Reviewed 19 November 2014

Hotel Wales is a great find of a hotel in NYC on the 'upper East Side'. It is a bit farther from many of the mid-town 'attractions' but it's in a great location and very convenient to a subway line so getting to 'other' city locations is very easy. It is also very, very close to the Central Park Reservoir...

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Helpful?
1Thank AngelaLeeS
HotelWales, General Manager at Hotel Wales, responded to this review

Hi Angela, Thank you for your review. I am pleased that you enjoyed the neighborhood. The close proximity to Central Park including the reservoir in the park makes staying at The Hotel Wales very convenient. We look forward to seeing you again during the warmer weather months. In the meantime I would like to wish you many safe and exciting...

Charleston, South Carolina
Reviewed 17 November 2014

This was a great stay at Hotel Wales! A few things, and this is what makes my review Very Good rather than Average. After reading all the reviews on TripAdvisor, I reserved a Carnegie Queen Suite for the additional space. Upon my arrival, I was placed in the wrong room - I actually was put in 710 I believe which...

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Helpful?
1Thank Jenny R
HotelWales, General Manager at Hotel Wales, responded to this review

Good afternoon Jenny, Thank you for taking the time to share your valuable feedback with us. I am pleased that you enjoyed your stay. The suite you stayed in is one of my personal favorites. I regret that you experienced some noise coming from the outside. Unfortunately our ability to control external factors as such is minimal. We look forward...

Paris, Ile-de-France, France
Reviewed 16 November 2014

I was looking for an hotel close to 90th street/5th since I was participating in NYC 60 K race. Location is great, nice restaurants nearby are great and staff very nice. Roof top terrace has nice view of manhattan. Bed was very comfortable. However room was small and very noisy (compressors outside), bathroom is small and it took more than...

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Helpful?
1Thank Philippe P
HotelWales, General Manager at Hotel Wales, responded to this review

Good afternoon Philippe, Thank you for your review. Our staff is delighted to have been able to provide you with great service. We will most definitely be addressing your concerns. I would like to make sure that you have a much more pleasant stay should you decide to stay with us again. Please contact me directly the next time you...

Barcelona, Spain
Reviewed 6 November 2014

Manhattan has its fair share of mid-town high-priced/low value hotels, instead take a couple of bus stops along 5th avenue (or metro line 6) to the upper East side and the lovely hotel Wales hotel. Highlights are the enormous sitting room on the 2nd floor with free coffee, tea, magazines and newspapers, and the large roof terrace with views over...

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Helpful?
1Thank Caroline C
HotelWales, General Manager at Hotel Wales, responded to this review

Hello, Thank you for sharing your experience with us. I am glad that you enjoyed the neighborhood as well as the many amenities that the Hotel Wales has to offer. Our bell staff and the rest of our team are delighted that you received the level of service that you have come to expect. We are excited at the possibility...

Bournemouth, United Kingdom
Reviewed 3 November 2014

I paid 300 pounds for one night (single traveller!) which is way more than I would normally pay for a Hotel but I found at the last minute I needed an extra night in NY and the choices were very limited. Very mediocre hotels were asking up to 200 pounds so I decided to go for a 5 star, thinking...

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Helpful?
1Thank Gail T
HotelWales, General Manager at Hotel Wales, responded to this review

Hello Gail, I and our entire team are delighted that you received the level of service that you have come to expect. I am glad that you found the Hotel Wales so charming. your description of the Hotel Wales as stylish, old world, classy is very accurate. I hope that we will have the opportunity to serve you in the...

Santa Monica, California
Reviewed 3 November 2014

We had high hopes for the Hotel Wales but it disappointed in every way save for the location and the bellman. We were told upon arrival that the suite we had reserved (several weeks ago) with a king bed and pull out sofa for our daughter was not available, and we were offered 2 double beds instead and shown to...

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Helpful?
2Thank Marilyn F
HotelWales, General Manager at Hotel Wales, responded to this review

Hello Marilyn, I regret that we failed on our top priority which is to ensure that every guest that stays with us has a memorable experience. We will address all your concerns and where possible, will take corrective action to ensure that the inconveniences you experienced do not take place in the future. Please contact me directly the next time...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Let Hotel Wales be your home away from home when visiting New York City. This sophisticated Manhattan boutique hotel, located in a historic building on the Upper East Side, is the perfect combination of old world charm and new world comfort. With its 46 stylish guestrooms and 43 expansive suites, Hotel Wales provides comfortable accommodations for business and leisure travelers as well as complimentary Wi-Fi. In addition to well-appointed accommodations, Hotel Wales offers a scenic rooftop garden terrace, fitness studio, elegant meeting space, and more. This historic hotel is minutes from the subway and also conveniently located within walking distance of some of New York’s best attractions, quaint neighborhood shops, local eateries, Central Park, the Museum Mile and Madison Avenue’s famous stores to name a few. And don’t worry about going hungry - Hotel Wales is connected to Sarabeth’s East, a New York institution serving up comfort food favorites and Paola’s, an authentic Italian bistro. ... more   less 

Additional Information about Hotel Wales

Address: 1295 Madison Avenue, New York City, NY 10128
Region: United States > New York > New York City > Upper East Side , Manhattan
Price Range: $321 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Wales 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wales Hotel New York City
Wales New York City
Hotel Style:
#218 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Wales staff and other travellers.
5 questions
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Questions? Get answers from Hotel Wales staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please ask for floors 8 or 9 and ask for exterior rooms only - 815 is a good room.”
lukejt2014, 21 Apr 2017 | Read review
“Top floors quieter apparently kitchenette suites on 10th floor”
peg66, 19 Apr 2017 | Read review
“Standard Queen rooms are very small so be prepared for that.”
TamieL_11, 12 Apr 2017 | Read review
“higher rooms have less traffic noise at night. corner rooms are lovely.”
marymargaretg, 23 Mar 2017 | Read review
“The higher floors are quieter. Just ask for a quiet room.”
McGillMomAlbany, 18 Mar 2017 | Read review
5 of 5