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NYLO New York City

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NYLO New York City
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3,869 Reviews from our TripAdvisor Community

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Showing 3,594: English reviews
San Francisco, California
Reviewed 11 April 2015

Stayed at the NYLO for 6 nights in April and the experience was very positive. The staff was friendly and very helpful , from letting us check in at 6am in the morning when we arrived, arranging for a great car service to the airport and answering any question we had. The room was big, clean, the furniture new, the...

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Helpful?
1Thank Isaac K
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Isaac K, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! I apologize...

Reviewed 11 April 2015

We stayed at nylo for 5 days. On a short summary: Pro: - clean - great staff : Ioana (at the reception) rocks! - nice room - convenient location - close to museums and a short walk from 5th Avenue Not so good: - chamber maids knocking at 7 am for house keeping - construction near the hotel : noisy...

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2Thank Catalin T
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Catalin T, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff especially regarding...

providence
Reviewed 10 April 2015 via mobile

Clean, convenient to museums, easy ride on subway from Penn station. Rates were great. We enjoyed breakfast in the restaurant Serafina which is part of the hotel. The lobby bar is a fun place to have a drink before dinner. All in all would definitely stay here again.

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Helpful?
1Thank niki525
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear niki525, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our...

Reviewed 9 April 2015

My husband and 2 young boys enjoyed our recent overnight at NYLO. Almost completely positive. Staff was unilaterally friendly and helpful. We used the valet parking and would recommend highly. 55.00 to park for 24 hours is a much cheaper option for a family than train (or even bus), plus you can bring with you more of the comforts of...

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Helpful?
Thank Allison F
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Allison F, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed the hotel overall and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! I apologize or the...

Boston, Massachusetts
Reviewed 9 April 2015

Tastefully furnished, clean, attractive looking rooms. Room and bathroom were designed by someone who never stayed in a room: The bed is ridiculously high - about 3feet up, pole-vaulting would be best to get in bed, otherwise foot stool is a necessity for most people. The bedside cabinets open in the direction opposite to what would give convenient access from...

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Helpful?
2Thank 345Kathy
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear 345Kathy, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our...

Painted Post, United States
Reviewed 9 April 2015

I made a reservation for the Penthouse. When I arrived, they put us in a different room, claiming it was "The Penthouse." They were unaware that I had stayed there before, and knew the difference. They also tried to charge me the rate quoted for the Penthouse, while putting us in a lesser room (which was not even a suite)!...

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Helpful?
1Thank Karen E
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Karen E, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding...

Dix Hills,New York
Reviewed 9 April 2015

Located on Broadway and 77.. Easily accessible by bus,train,or those hard to flag down cabs..location is great..several blocks from the Beacon theater,Lincol center,lots of shopping( for all taste)..The hotel lobby is quaint,check in was a breeze..there is a ' library ' where sit and go on line or read their papers..there are two restaurants ( you never have to step...

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1Thank Puravida_7
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Puravida_7, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff. Your comments will...

Reviewed 8 April 2015 via mobile

NYLO is a remodeled to modern hotel, very comfortable and sleek in the Upper West Side of Manhattan. Subway is closed and great restaurant close by. Currently, an active construction site (not connected with the hotel) is generating a very loud noise starting at seven in the morning. Request a room on the other side of the hotel.

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4Thank zclzcl
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear zclzcl, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed the hotel overall and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product and services. We apologize for the inconvenience you experienced with the...

San Diego, California
Reviewed 8 April 2015

Loved this hotel when it was "On the Ave", a quality boutique experience. Staff is still wonderful, helpful and friendly, but the new "trendy decor" is awful! Cement steps when you enter the hotel, facing a wall, tiny reception desk, and the rooms have uncomfortable chairs/couches. Seems like their redecorating budget was minimal! Have to say the beds were amazingly...

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Helpful?
1Thank MarshaMKG
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear MarshaMKG, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. However, I am happy to note that you...

Mexico City, Mexico
Reviewed 7 April 2015

NYLO has a perfect location to visit NYC. It is a couple of blocks walking from central park, close to theMuseum of Natural History. I love the hotel. It has everything you need including fabulous beds.

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Thank eugeniademexico
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear eugeniademexico, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed the hotel overall and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 

Additional Information about NYLO New York City

Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $241 - $782 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York
Hotel Style:
#54 Business Hotel in New York City
#82 Family Hotel in New York City
#123 Romantic Hotel in New York City
#128 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from NYLO New York City staff and other travellers.
41 questions
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Questions? Get answers from NYLO New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floor with a view.”
 of 5 bubbles backtomaui, 8 Dec 2016 | Read review
“Ask for a higher floor - we were on the 4th and our windows looked at a brick wall.”
 of 5 bubbles xympx, 8 Dec 2016 | Read review
“Be sure to ask about the roof top patio access, even in cool weather as they have heaters. Great place to enjoy a glass of wine (BYO).”
 of 5 bubbles Y7952WCroberts, 5 Dec 2016 | Read review
“My wife and I took a 280 square foot room : it is a good size in Manhattan. Our room was interior and thats not a good location. Next time we will ask an exterior room.”
 of 5 bubbles 388hernanr, 4 Dec 2016 | Read review
“Try to get a larger room with king size bed. Rooms on Broadway and 77th Street sides may hear street noise.”
 of 5 bubbles FinallyDisappointed1, 30 Nov 2016 | Read review
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