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Hilton Garden Inn Times Square

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790 Eighth Avenue, New York City, NY 10019-7568
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Times Square
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#250 of 531 hotels in New York City
Location
Cleanliness
Service
Value
Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS , famous 42nd Street and much more. Located in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports. The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY high-speed lobby and guestroom Internet access, Fitness Center, and more!
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Car park
Wifi
Snack bar
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Safe
Microwave
Refrigerator
Flatscreen TV
Telephone
Iron
Wake-up service / alarm clock
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Price Match Guarantee
8921Reviews302Q+A100Room tips
Traveller rating
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Popular mentions
Patricia D wrote a review 20 Jan
Southern Pines, North Carolina1 contribution
+1
Took my husband to NYC for 2 nights, to see a Broadway show. This Hilton Garden in was wonderful. We came to NY on Amtrak and walked to the hotel from station. Got a corner room and these are the views of Times Square from out room. The pic of Empire State Bldg is from the window near the elevator. Front desk staff very responsive to request for more cups, coffee, toilet paper. Michelle on day shift was so friendly and helpful when I was trying to find some birthday treats for my husband. Would definitely stay here again! Price was reasonable, too.
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Date of stay: January 2022Trip type: Travelled as a couple
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Plane4Me wrote a review Aug 2021
Boston, Massachusetts136 contributions136 helpful votes
Hotel's Favourite
I've stayed at this hotel for 10+ years when visiting NY City. The location is fabulous, with a gourmet market next door and plenty of fast-arriving ride-hail cars. What really makes the hotel so special are the front-desk staff. They always recognize me, and take care of any requests promptly. These very nice people are like family, and the fact that it's the same staffing year after year tells me hotel management takes good care of its staff and they are happy to work there. Hopefully, new visitors to the hotel will meet Stanley at the front desk - he is king of good service. He really knows his guests and takes care of them as he would his family. A truly remarkable and wonderful person. My favorite room in the hotel is the corner king with queen bed sleeper couch. The room is large for a NY City hotel, and the views of the city life are always entertaining. The windows open, too. Convenient microwave and mini-fridge in the room. Housekeeping staff is cheerful and greets everybody. The hotel is not large by NY standards, but has a comfortable feel to it by not being too big. I'm glad the hotel has finally reopened after the pandemic caused so many hotel closures . Some changes have been made with room amenities, but this is common now throughout the Hilton chain due to the pandemic. If you really need a pen and note paper, for instance, bring your own - you won't find them in the room currently. My room definitely needed another lamp, which was eventually delivered when I requested it. There is one bar of soap for both shower and sink, not the usual two bars per room. The few items I needed in the room, such as extra towels, were brought by housekeeping upon request. The hotel is still a bit short on staff as the pandemic continues, so patience is good to have when requesting things. The hotel is being gently loved to death by its loyal customers, and I hope it will enjoy a renovation in the future. However, it's clean, all the basics are there, and the slightly dated furnishings and dark colors are a minor detail. The fabulous staff more than makes up for how the hotel interior appears now. I always feel protected at this hotel - the lobby bell staff and desk staff know their customers and make sure they are well looked after and safe, especially if one is traveling alone and going out for an event. I feel like a princess when I stay here!
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Date of stay: August 2021
Rooms
Location
Service
Room Tip: Upper floors are quietest. Rooms facing 8th Ave. have active street/people views.
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6 Helpful votes
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Alex N wrote a review 19 Jan
Los Angeles, United States26 contributions55 helpful votes
This was the worst stay I have ever had in my life and I've stayed at many hotels over the years. Greeted the lady checking me in "Hi, how are you today?", she responded: " ID and credit card". Okay well then this lady is having a bad day. " Could I get an upgrade please due to my diamond status?" She responded rudely: "Nothing is available, we are all sold out". I said " I could come back later and see what you could do for me." " They closed a bunch of floors because of covid." Really? Then I asked about my Hilton credit for staying there because she just handed me the keys without saying anything about it. The entire interaction was matter of fact and she could care less if I was a member of Hilton or anyone on the street. She was rude and condescending. She gave me these cards for waters and then said Next. I was floored at how rude and how the interaction went. I was livid but I was tired, so I headed to my room. The room was dingy, dark, the window opened to a wall of the next building and everything was old and dated. The only plus was that the room was larger than the typical new York hotel rooms. That night before bed, I found a pillow stained with blood but it was late so I threw that pillow on the computer chair and checked the other pillows and went to bed. I took pictures of course. When I checked out, the line was out the door with one person working. I had to go so I gave my keys to the door guy to give to the front desk to check me out later. I filed a case with Hilton Honors and a manager was supposed to call me back. I did not receive my receipt for the stay so I didn't know what they charged me until I saw my Credit card and then looked on Hilton honors website for the activity and saw that they charged me for breakfast items which were free since it was included with my Hilton membership and then internet twice which was supposed to be free too. I called and left a voicemail for a manager. Days later, nothing, no one called me back. No one seemed to care and still was overcharged. I finally called Hilton honors customer service again and they had to call the hotel directly and all the manager of that hotel said was "we will remove the charges". That was it, no apologies, no let me call him directly to apologize. Nothing. They could care less about any customers let alone Hilton members and to be honest, they should lose their Hilton name and from management to staff members should be fired. None of them cared and none of them looked happy working there. I don't know how this hotel got 4.2 stars to be honest. IHG Even hotel which I don't even have status at treated me so much better and the staff members were the sweetest. This really made me question why I still give Hilton my money to have status when I get treated so poorly. Never again.
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Date of stay: January 2022
Location
Service
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Room Tip: Don't stay here
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1 Helpful vote
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Brent9029 wrote a review 18 Jan
Nashville, Tennessee44 contributions19 helpful votes
I had an amazing stay here, the hotel room was CLEAN, as well as cleaned promptly EVERY DAY at 10:30 am on the dot. During this pandemic....that's a rarity. If you're an honors member, they'll give you vouchers for water bottles that are cold from the snack shop. No, it's not dated or worn- it's been renovated nicely and the rooms are very spacious for what you pay. There may be a scuff or two on the tv stand, but find me a hotel in a large city that does not. The bed and pillows were comfortable, bathroom and shower were spotless. Coke vending and ice machine in the hallway. We stayed in an 11th floor room facing the street, and to be honest the noise wasn't bad at all. I slept without ear plugs. The location is awesome for broadway shows- and there's plenty of subway station options nearby. $50 Lyft/uber to Laguardia each way. They'll also store your luggage for free. Checkout is late- 12pm.
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Date of stay: January 2022
Rooms
Service
Sleep Quality
Room Tip: High floor, 11+ the noise wasn't bad.
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NashvilleTNGuy wrote a review 18 Jan
Nashville, TN1563 contributions146 helpful votes
I stayed at this hotel January 12-14, 2022 in room 726. Very clean, comfortable, great TV and wifi. You get two free bottles of water as well. That's nice. The front desk staff is very very friendly and accommodating. I would save money and stay here instead of one of the hotels right on Times Square. What I would NOT do is take the car service from the hotel back to the airport. They said it is a $58 flat fee. Not bad right - when you get to the airport they tell you that it's actually $63 if you use a credit card. (Who has $58 cash on them these days?) So you do that and then tip and it's about the same as Uber or Lyft. But the worst part is that the driver did NOT use a GPS on the drive and drove through neighborhoods in Astoria. He got off the main roads and went side streets. The ride took forever and was not pleasant.
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: Get a street facing room - the back of the hotel faces an old building.
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PRICE RANGE
US$158 - US$422 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn times square hotel new york city, hilton garden inn manhattan, hilton new york city, hilton garden inn new york, times square hilton garden inn, new york city hilton
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
369
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Frequently Asked Questions about Hilton Garden Inn Times Square
Which popular attractions are close to Hilton Garden Inn Times Square?
Nearby attractions include Broadway (0.4 km), Times Square (0.3 km), and Come From Away (0.3 km).
What are some of the property amenities at Hilton Garden Inn Times Square?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at Hilton Garden Inn Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Times Square?
Guests can enjoy breakfast and a snack bar during their stay.
Is parking available at Hilton Garden Inn Times Square?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hilton Garden Inn Times Square?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and K Rico Steakhouse.
Are there opportunities to exercise at Hilton Garden Inn Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Times Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hilton Garden Inn Times Square?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hilton Garden Inn Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.9 km), World Trade Center Memorial Foundation (5.9 km), and Hamilton Park (2.8 km).