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Courtyard New York Manhattan/Times Square

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Courtyard New York Manhattan\/Times Square
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1,396 Reviews from our TripAdvisor Community

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Showing 1,134: English reviews
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Jacksonville, Florida
Reviewed 1 week ago

I was at this hotel from March 9 - 13th. I had never been to NY and as a travel agent, I was hoping to have a memorable experience that I could share with my customers later. The city, itself, lived up to its reputation. However, the hotel did not. I have stayed at other marriott properties and was very...

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Helpful?
1Thank believeittravels
00gc, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear believeittravels, Thank you for choosing us for your recent stay. Please accept my apologies that our associates were not responsive to your needs, as this is unacceptable by our standards. We have shared your comments with my Department Heads to take appropriate action. We take great pride in providing excellent service to all our guests so we are sorry...

Lexington, Kentucky
Reviewed 1 week ago

My family and I stayed at the Courtyard in Times Square and we were so happy with our choice. The location is right in the middle of everything, within easy walking distance of all of Times Square, the Theater District, and Hell's Kitchen. The staff are very helpful and friendly and the room was very clean.

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Helpful?
1Thank HI_McDunnough
00gc, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear HI_McDunnough, Thank you for staying at the Courtyard New York Manhattan/Times Square. We are delighted our location was ideal for your plans and that you were pleased with our service and your spotless room. We truly enjoyed taking care of you and your family, and look forward to welcoming you all the next time you visit NYC! Jessenia Rodriguez...

Chicago, Illinois
Reviewed 2 weeks ago

Loved the location - close to Times Square without noise and lights. Near subway stops. Friendly and helpful staff. Beautiful view of Empire State Building from our room. Clean hotel. Microwave in room was helpful. Did not eat at the hotel so unable to comment. Would stay there again without hesitation.

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Helpful?
Thank jean44harrison
00gc, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear jean44harrison, Many thanks for reviewing your stay at the Courtyard New York Manhattan/Times Square. We are extremely glad that you had such a wonderful visit and our location in Manhattan was the highlight of your trip. Thanks for being our guest. We look forward to seeing you and your family again when in NYC! Jessenia Rodriguez Operations Manager

Orlando, United States
Reviewed 2 weeks ago via mobile

Being an elite Marriott member, this is the first Courtyard I stay that don't provide lobby coffee and free breakfast. Granted that they have great location and a little larger room comparing to similar hotels. They should be aware that there are many hotels within couple blocks. It is the wrong hotel to stay for my birthday because it is...

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Helpful?
Thank Trang T
00gc, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear Trang T, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so I am sorry you were unhappy with our amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable - we are always here to help! I...

Essex, United Kingdom
Reviewed 2 weeks ago

On arrival we received a warm welcome and we're then told they had no room for us that night. However they had arranged for us to stay just around the corner for one night at no cost and refunded one nights room cost. With complimentary drinks in the bar until the room was ready the situation was very well handled....

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Helpful?
Thank DJC777
00gc, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear DJC777, It was a pleasure having you as our guest at the Courtyard New York Manhattan/Times Square. We are sorry for the reservation mix-up you experienced and for the inconvenience it caused. Nevertheless, I am glad that my associates comped off for this and made the rest of your visit a comfortable one. On behalf of everyone here, we...

Tramore, Ireland
Reviewed 3 weeks ago

This hotel has a great central location, just off Broadway, within easy walking distance of most mid-town attractions. There is a subway station 50 yards away. Our room had two queen sized beds and was adequate in size for our needs. Beds are comfortable and the room was clean. The bathroom was well maintained. We stayed 3 nights. If we...

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Helpful?
Thank JohnCulbert
00gc, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear JohnCulbert, Thank you for staying at the Courtyard New York Manhattan/Times Square and allowing us to be a part of making wonderful memories for you and your family. We are glad you enjoyed your well-appointed room and our iconic location. We appreciate you being our guest and look forward to welcoming you all back soon. Jessenia Rodriguez Operations Manager

Europe
Reviewed 3 weeks ago

If you're a tourist in NY and want a central location, this is it. If you're in NY on business, you may want to check out first, what your needs are. The hotel is close to 6th Ave. and the media district, within 5 minutes from Microsoft or NY Times etc.; I don't recommend going there if you arrive or...

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Helpful?
Thank Gregor W
00gc, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear Gregor W, Thank you for choosing to stay at the Courtyard New York Manhattan/Times Square once more. We are glad our central location perfectly suited your needs and that you were impressed with our affordable rates. Although we are happy you liked our Front Desk service, we are sorry for your disappointment with some of our associates. We appreciate...

Reviewed 3 weeks ago

I’ve never been on a cruise ship, but I imagine that the rooms in economy class are the same size as the average Manhattan hotel room, which as you either already know or are gathering from this review are quite small. Fortunately business and leisure travelers aren’t spending a ton of time playing Twister or doing yoga in their rooms,...

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Helpful?
Thank Ben G
00gc, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear Ben G, We appreciate your feedback and we're very sorry you were unhappy. We will be sure to share your comments with our team so that we can continually improve our guest experience. We hope you will consider staying with us again in the future. At Courtyard New York Manhattan/Times Square, we promise to do whatever it takes to...

London, England, United Kingdom
Reviewed 4 weeks ago via mobile

Central location, just behind Times Sq, tired and lacking modern facilities. First impressions were not great - lobby & reception look like a youth hostel. Room was tired - chipped paint and old dark wood furniture. The toilet leaked on the first day but this was fixed quickly. The shower was at a fixed angle that meant you had to...

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Helpful?
Thank Annaslos
00gc, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear Annaslos, Thank you for being a loyal Marriott customer and for taking time to evaluate your stay. We are truly sorry that we did not live up to the standards that you expected from us. We have taken note of the issues you outlined and will be working with our team to improve these areas. We are committed to...

Oneonta, New York
Reviewed 4 weeks ago via mobile

This property features up-to-date, comfortable, and fairly quiet rooms at an affordable mid-town rate. We were just in town for an overnight visit and crashed in our room after a day and night on the town. We awoke to a faint squeeking noise behind our bed that sounded like mice. I'm not stating as a fact the room was infested;...

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Helpful?
Thank shellywho
00gc, Front Office Manager at Courtyard New York Manhattan/Times Square, responded to this review

Dear Shellywho, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover an ideal destination for experiencing the sights and sounds of New York City at the Courtyard New York Manhattan/Times Square. Our hotel's refreshing amenities and intuitive service are complemented by an incredible location in the heart of the city. Whether traveling for business or leisure, guests are less than a five-minute walk from Times Square and only two blocks from Bryant Park. Experience Broadway and the Theater District, Madison Square Garden, Central Park and Rockefeller Plaza, all within walking distance of our Manhattan hotel. Conveniently situated just a block from the 42nd Street Subway station, you can easily access other NYC destinations while enjoying the vibrant vibes, world-class museums, restaurants and shopping found in Manhattan and Times Square. Redesigned, our contemporary hotel rooms feature free Wi-Fi, luxury bedding, comfortable work areas and mini-refrigerators. Enjoy healthy breakfast options from nosh!, our signature cafe, and fuel up for a day of adventure. ... more   less 

Additional Information about Courtyard New York Manhattan/Times Square

Address: 114 West 40th Street, New York City, NY 10018
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $336 - $696 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard New York Manhattan/Times Square 3.5*
Number of rooms: 244
Reservation Options:
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Also Known As:
Courtyard By Marriott New York Manhattan / Times Square South Hotel
Courtyard Times Square South
Courtyard New York City
New York City Courtyard
New York City Marriott
Hotel Style:
#147 Romantic Hotel in New York City
#153 Family Hotel in New York City
#177 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard New York Manhattan/Times Square staff and other travellers.
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Questions? Get answers from Courtyard New York Manhattan/Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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