We stayed at this hotel in February For 4 nights everything was great until we were checking out and I noticed that they had added $80 to my bill which I questioned with the lady at reception she informed me that it was added to the bill incase people had used The minibar and the hotel TVs movies. She also said that if you have not used any of these services you will be getting a refund in two weeks this has now been two months and still no refund I have emailed the manager twice and have yet to hear back from him which I’m very disappointed with!! It’s a shame because we would’ve definitely gone back there and stayed at the same hotel.
Really good location with subway stops close by, and a lot within easy walking distance. Rooms are big - larger than some in the city, and very clean. The hotel is slightly dated but I have found many US hotels are the same. Staff were so friendly and helpful, even when we needed to check out early because our home country was going on lockdown. Thank you Marriott, and thank you to the staff of the Courtyard.
We recently spent the weekend at this hotel... great location/good size room. The problem came up when I realized I left my iPad... I used FindMyDevice function and the iPad location came back to third and 52nd... the hotel. I called and wrote emails... and I still have not heard from them. I understand someone could have taken the iPad... I'm the one who lost the iPad, so I do not expect them to replace it, but I least a call saying... we are so sorry we did not find it.
We love the hotel, but the BEST part is the wonderful staff at the front desk. Axia, Mimi, Julissa, and Keisha are warm, friendly and efficient. They make every visit a pleasure and manage to find time to smile no matter how busy they are. The location is great too. It is a short walk to many midtown locations and there are restaurants at all price points within a block or two. Combine that with the great welcome, and you have a place to call home.
This was the perfect spot for my friends and his family. They included me in the trip and it was the best. This hotel is in the best spot to walk around and tour the area. It’s also located near a great food spot around the corner, that place has great New York pizza. You can come and go in and out of the hotel at any time you like.
"Pick a room no higher than the 18th floor as the elevators over that take FOREVER!"Read full review
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