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The Marcel at Gramercy

Booking.comUS$159*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Marcel at Gramercy
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2,909 Reviews from our TripAdvisor Community

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Showing 2,480: English reviews
Reviewed 26 May 2015 via mobile

Arrived early on a red eye, no room available but no problem. They would call when my room was ready. 4pm, no calls, they forgot. Room is expected small size in NY but AC is unbelievably loud and next to your head the entire night. Toilet flushes 4 times on each flush, bathroom is generally worn. Housekeeping woke us up...

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Helpful?
1Thank Brian C
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Brian C - Thank you for sharing your feedback with us. I am sorry to hear of your disappointment. As you can see from the numerous positive reviews we have, we truly do strive to provide outstanding customer service. I am sorry we failed you. Would you kindly email me so I can get a few more details pertaining...

Aberdeen, United Kingdom
Reviewed 26 May 2015 via mobile

My boyfriend and I stayed here from 18th-23rd. I was initially a bit disappointed as when I emailed the manager to enquire about upgrading or buying wine as a surprise for our arrival he never responded. However that was my only disappointment. The staff were friendly were friendly and helpful. The room was fine and hotel in an excellent location...

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Helpful?
Thank Kimmyd82
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Kimmyd82 - Thank you for sharing your feedback with us! I am sorry to hear we never received your initial request for an upgrade and wine... if you could forward me your original email so I may research a bit, I would greatly appreciate it. We're glad you enjoyed the wonderful Gramercy Park / Kip's Bay neighborhood... the restaurants,...

Zurich, Switzerland
Reviewed 23 May 2015

Love the use of the coffee machine all day long, and the upgrade from a double room to a bigger room with 2 double beds. Only negative point: can't lift the blinds because of proximity of neighboring buildings.

Review collected in partnership with this hotel
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Helpful?
Thank 288jimmyy
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi 288jimmyy - Thanks for sharing your great feedback with us! We're glad you enjoyed your stay with us, and we hope to see you again soon. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Oslo, Norway
Reviewed 22 May 2015

Nice and quiet location. Bad and expensive breakfast. Got initally a room on the 2nd floor. Dark and basement like room with a extremely loud aircondition. After one sleepless night we asked for a new room and got a much nicer room on the 7th floor. Staff was polite and helpful.

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Helpful?
Thank mroald
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi mroald - Thank you for sharing your feedback with us! We're glad we were able to upgrade you from the Standard room type, and hope the remainder of your stay was enjoyable. We hope to see you again soon. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Durham, United Kingdom
Reviewed 21 May 2015

A very helpful and courteous staff throughout. Marcel is a good central location and quite adequate for a place to rest after sightseeing. The rooms are clean and well kept and although small,by some continental standards, they are big enough for a busy and enthusiastic tourists who will be spending the majority of their time seeing the sights.

Review collected in partnership with this hotel
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Helpful?
Thank alandavidm2015
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hey there alandavidm2015 - Thank you so much for sharing your positive experience with us! We are glad you enjoyed our great location, and hope our Team really made your stay in Gramercy Park memorable. We'll see you next time! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Greensburg, Pennsylvania
Reviewed 19 May 2015

We stayed here this past weekend for three nights. The whole experience was fantastic! We had especially good service from Brittany at the desk, who was there when we checked in and checked out. All of the staff were really friendly and helpful. The location is great and our room was really comfortable. I would definitely stay here again!

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Helpful?
Thank Amanda F
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Amanda F - Thank you for sharing your great feedback with us! It is great to hear how our Team took care of you, and hope you visit us again soon! Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Belfast
Reviewed 17 May 2015 via mobile

The Marcel was our first of many stops of our American honeymoon road trip. It was our first time in New York and we hear that it can be difficult to get value for money. However, out of all places we stayed, this hotel was one of our favourites because of the personal services offered by the manager Mike! From...

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Helpful?
Thank gear259
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi gear259 - Thank you for sharing your feedback with us! I am glad you decided to reach out to me prior to your stay. We hope your honeymoon was all you hoped it would be, and more! Please feel free to reach out to me again the next time you're planning a trip back. I'll be sure to take...

Carmel
Reviewed 17 May 2015

hotel is usual for NYC with tiny clean and neat rooms. Be aware housekeeping on the day of departure will knock on your door every hour starting at 9am (we forgot to place beauty sleep sign) so it was ruined-). location was good, parking across the street $25/for 24h. breakfast $13/person. wifi is not free btw.

Review collected in partnership with this hotel
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Helpful?
Thank petitalbany
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi petitalbany - Thank you for sharing your feedback with us. We're sorry to hear that the Housekeeping Team knocked on your door early on your day of departure. We do offer "Do Not Disturb" signs for this very reason. With that said, I apologize. We hope to see you again soon. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Reviewed 16 May 2015 via mobile

Room service arrives no more than 2 minutes after you make a request. Very nice staff! Complimentary wine everyday 5-7pm! Cute boutque-hotel type of ambiance. Rooftop with a decent view. I would definitely stay here again.

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Helpful?
1Thank Steph7891
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Steph7891 - Thanks for sharing your great feedback with us! We're glad our Team took great care of you, and we hope you return to us sometime soon! Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Reading, United Kingdom
Reviewed 14 May 2015

My partner and I stayed at the Marcel at Gramercy in April this year (2015). My partner had booked the trip as a surprise for my 21st Birthday and had informed the hotel of this. On arrival we were informed we had been upgraded and when we arrived at our room there was champagne chilling on ice awaiting us, which...

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Helpful?
Thank KStraz
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi KStraz - Thank you so much for sharing your great experience with us! We are glad you decided to spend your 21st birthday with us, and it's nice to hear our Team took great care of you both. We hope to see you both again sometime soon - we'll be sure to exceed your expectations once again! Mike Williams...

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11/06/2017 12/06/2017
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Amenities

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  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
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  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: $131 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Priceline, Hotwire, Cancelon, Evoline ltd, getaroom.com, TripOnline SA, HotelQuickly and HotelsClick so you can book your The Marcel at Gramercy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#111 Business Hotel in New York City
#119 Luxury Hotel in New York City
#140 Family Hotel in New York City
#142 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better.”
OneC_HH, 21 May 2017 | Read review
“To avoid the noise get a room that isn't on the street side.”
BostonJandP, 17 May 2017 | Read review
“deluxe king room is worth the monehy”
226lynnw, 15 May 2017 | Read review
“"Corner Suites have large windows with great views and 11th Floor private rooftop is a great place to have a mini-party."”
angelodumanhog, 7 May 2017 | Read review
“Some rooms have great views, some don't (but those may be quieter) - check to make sure if that is important.”
Flavourguy, 2 May 2017 | Read review
5 of 5
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US$159* /night
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PricelineUS$159
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Prices are for 1 room, 2 adults
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