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The Marcel at Gramercy

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The Marcel at Gramercy
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2,688 Reviews from our TripAdvisor Community

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Showing 2,293: English reviews
Reviewed 18 March 2015

My three roommates & I booked this hotel through a third party site for four nights and then ended up needing to add two more. Upon arriving to the hotel we were informed that we had unknowingly booked a single bed standard room which for four people was a problem. It was our fault, but they were proactive about the...

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Helpful?
Thank ssarahleslie
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi ssarahleslie - Thank you for your great in-depth review! I am glad that our Team was able to upgrade you free of charge, as we know how important extra room is when you travel with several people! We're glad we are your new "go to" hotel in NYC :) - please feel free to email me directly at mwilliams@marcelhotelnyc.com...

New England
Reviewed 17 March 2015

The staff cares about the hotel and its guests. It makes for a different and much better experience. The first room we saw was rather small and had very little natural light. We were immediately given another room giving on the street (but not much noise, no problem) with a very large window. The room was spacious enough for NYC,...

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Helpful?
Thank windinthewillows
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi windinthewillows - Thanks for sharing your review with us! It is true... we really do care about our guests! We genuinely care about the comfort of all of our guests, and do all we can to create great experiences. Also, our new on-site restaurant should be open within the next 2 months or so. We are extremely excited about...

Stratford-upon-Avon, United Kingdom
Reviewed 16 March 2015

I stayed here for one night after 4 nights in a large Midtown hotel, just for a change. I liked it. The staff were helpful and friendly. The room was larger than I expected, clean and well equipped. Except for wifi. Bathroom was good and spotlessly clean. The window wouldn't quite close so there was some noise from outside. I...

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Helpful?
Thank Snowriderscoob
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Snowriderscoob - Thank you for your feedback! We are always striving to create great experiences, and to win over new guests, and it looks like we have succeeded! Please feel free to email me directly at mwilliams@marcelhotelnyc.com the next time you're planning a trip into the Gramercy Park area. I'd be happy to personally handle your reservations. Thank you...

A TripAdvisor Member
1 review
Reviewed 15 March 2015

The room was fine and had a European feel. It's mid-century modern decor. The staff was pleasant and accommodating with the exception of the manager. The neighborhood is great. Easy walk to the Flatiron building and Union Square.

Review collected in partnership with this hotel
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Helpful?
Thank A TripAdvisor Member
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi there - Thank you for sharing your feedback with us. I have sent you a few private emails to further discuss your stay, and I am hoping you will respond back to them. I'd like to further clarify your conversation with our Front Office Manager. I hope to hear from you soon at mwilliams@marcelhotelnyc.com. Thank you. Mike Williams General...

Baltimore, Maryland
Reviewed 15 March 2015

Was in town for a 2-day seminar. I arrived early, around 11am and was given a room right away, when I'd hoped to just leave my bag for a later check in. The room was small, a roomette, really, that included a VERY comfortable double bed. The staff was great and for the prices in New York, this was a...

Review collected in partnership with this hotel
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Helpful?
Thank Randall G
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Randall G - Thank you for sharing your feedback with us. We are thrilled you were able to get into your room so early!! We hope to see you again. Take care. Mike Williams General Manager

Reviewed 13 March 2015 via mobile

Everyting is below my expectation. They gave me occupaid room and when I entered to the room there was a gentelman inside.............!!!!!??? Actualy you can not considered this place as a hotel. I don't recommend it.

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Helpful?
3Thank Dem7300
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Dem7300 - Thank you for sharing your feedback with us. I am very sorry to hear about this... would you please email me directly at mwilliams@marcelhotelnyc.com so that I may look into this a bit further? As you can see from previous positive reviews, this is not typical of our hotel, and I am committed to making this situation...

Niederweningen
Reviewed 12 March 2015

Very nice boutique hotel at excellent location, close to Empire Building. Was staying there for business and over the weekend with my family. Spacious room, pretty quiet, complimentary coffee. Very friendly, straightforwad and helpful staff. I would stay there definitely again when traveling to NYC.

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Helpful?
1Thank Thomas U
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Thomas U - Thank you for sharing your experience with us! We're glad you enjoyed our convenient location, and hope our friendly Team made your stay memorable! We hope to see you again soon, take care! Mike Williams General Manager

West Dennis, Massachusetts
Reviewed 12 March 2015

Atmosphere was wonderful, beautiful views of Empire State Building on 10th floor roof deck (complimentary coffee/tea in lounge area); close proximity to everything we wanted to do, and great restaurants in neighborhood!

Review collected in partnership with this hotel
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Helpful?
1Thank Eva O
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Eva O - Thank you for sharing your great experience with us! Just wait until the weather warms up a bit (any day now :) ) - those views on the 10th floor just get better and better! We hope to see you again soon. Take care! Mike Williams General Manager

Reviewed 11 March 2015

Arrived at the hotel to be greeted by extremely lovely staff and helpful manager who assisted me to my room. Lovely comfortable bed with views of the avenue below. Good central location, was easily able to walk places

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Helpful?
Thank Maddy H
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Maddy H - Thank you for sharing your positive feedback with us! We are always striving to create memorable experiences, and it looks like we really succeeded during your stay! We hope to see you again soon. Mike Williams General Manager

Chicago
Reviewed 9 March 2015

I was very happy with my stay at this hotel. The staff were very friendly and the rooms were comfortable. I also loved the guest service area with coffee and wi-fi, as well as the wine reception in the evenings.

Review collected in partnership with this hotel
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Helpful?
Thank Jaime S
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Jaime S - Thank you for sharing your feedback with us! It's great to hear you enjoyed our friendly Team, and hope to see you again in the future! Thank you again for your great review. Mike Williams General Manager mwilliams@marcelhotelnyc.com

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: $177 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Jetsetter so you can book your The Marcel at Gramercy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#37 Best Value Hotel in New York City
#112 Business Hotel in New York City
#128 Luxury Hotel in New York City
#141 Family Hotel in New York City
#143 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great views, awesome location, gramercy,”
 of 5 bubbles gabriellasilvagnoli, 20 Jan 2017 | Read review
“I asked for an upper floor for a great view. I highly recommend it .”
 of 5 bubbles djomes, 14 Jan 2017 | Read review
“Ask for the biggest room possible.”
 of 5 bubbles lluffbinnee, 4 Jan 2017 | Read review
“Junior Suite”
 of 5 bubbles Elbuddy, 4 Jan 2017 | Read review
“Terrible street noise even on the 10th floor. Hotel provides 1 set of earplugs.”
 of 5 bubbles Hypatia18, 29 Dec 2016 | Read review
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