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The Marcel at Gramercy

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The Marcel at Gramercy
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2,796 Reviews from our TripAdvisor Community

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Showing 2,391: English reviews
Reading, United Kingdom
Reviewed 14 May 2015

My partner and I stayed at the Marcel at Gramercy in April this year (2015). My partner had booked the trip as a surprise for my 21st Birthday and had informed the hotel of this. On arrival we were informed we had been upgraded and when we arrived at our room there was champagne chilling on ice awaiting us, which...

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Helpful?
Thank KStraz
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi KStraz - Thank you so much for sharing your great experience with us! We are glad you decided to spend your 21st birthday with us, and it's nice to hear our Team took great care of you both. We hope to see you both again sometime soon - we'll be sure to exceed your expectations once again! Mike Williams...

Saint Peter, Minnesota
Reviewed 13 May 2015

I can't say enough good things about Doris who greeted us for a rather late check in. Although we had gotten the last available room, we would have never noticed from the excellent level of service we received. She took the time to answer our myriad questions with gusto. She even called to find out if the room was to...

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Thank rbirr
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi rbirr - Thank you for deciding to stay with us again, and thank you for sharing your great experience with us! I have shared your feedback with Doris, and she is thrilled you have recognized her high level of service. We hope to see you again for the 3rd time sometime soon - we promise to continue to exceed...

Birmingham
Reviewed 12 May 2015

This boutique hotel is conveniently situated on East 24th street so easy to access all parts of Manhatten including the subway on 23rd Street. Fresh modern furnishings and we were upgraded to a larger room when I expressed concern about spending a week in a small room. The coffee and tea facilities on 10th floor along with free wifi were...

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Helpful?
Thank Christine A
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Christine A - Thank you for sharing your great feedback with us! We are glad you asked for a larger room prior to your stay. While we offer a variety of different sized rooms, we generally suggest booking the largest room type you find available. Thank you again - we hope to see you return to us soon! Mike...

Reviewed 12 May 2015 via mobile

We stayed in August for our anniversary. After reading the reviews we upgraded the room. Initial room was still small but hotel took care of that straight away. Great location for a few nights in NY and the rooftop area has amazing views. Close to lots of decent restaurants.

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Helpful?
Thank Ross M
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Ross M - Thank you for sharing your great feedback with us! We're glad you decided to stay with us for your anniversary, and hope to see you again to celebrate this year! We'll be sure to take great care of you again. Mike Williams General Manager mwilliams@marcelhotelnyc.com

carlisle
Reviewed 12 May 2015 via mobile

Nice hotel in good area, emailed the hotel before we arrived to inquire about an up grade and the gave us one complimentary which was fantastic also gave us complimentary late check out too, my only complaint would be the bathroom, very small even tho we had a larger room and the shower wasn't good, other than that, a good...

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Helpful?
Thank Jamesfhill
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Jamesfhill - Thank you for sharing your experience with us! We are glad you decided to reach out to us prior to arriving to secure an upgraded room type. We truly hope you enjoyed our hotel, and we hope to see you again soon! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Frankfurt, Germany
Reviewed 11 May 2015

The Marcel is a nice little boutique hotel located in beautiful Gramercy. Great location, friendly staff, nice lounge are including a rooftop. I will come back. Only downside: No free wifi in the rooms.

Review collected in partnership with this hotel
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1Thank nicolal688
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi nicolal688 - Thank you for sharing your experience with us! We're glad you enjoyed our great location, friendly staff and clean rooms! We hope to see you again the next time you visit the Gramercy Park area. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Reviewed 11 May 2015

If you're looking for a good price (in NYC terms) and a good location, this is the perfect choice. Arvin's gracious greeting at the front desk started the stay out right (and every staff member we met followed suit)...the room on the 8th floor was spacious (once again in NYC terms) with a decent view, a well running a/c, and...

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Thank wlcarb
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi wlcarb - Thanks for sharing your great feedback with us! We're glad you enjoyed our great location and helpful staff, and are thrilled you noticed how great Arvin is! He thanks you for your kind words. We hope to see you again on your next trip into NYC! We'll be waiting! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Reviewed 9 May 2015 via mobile

I had the pleasure of staying at the Marcel for my birthday weekend in NYC. From the moment my fiancé and I walked into the hotel, we were treated with tremendous hospitality and had the best time! I travel a lot and have stayed in numerous hotels in NYC - the Marcel is on the top of list. I will...

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Thank Ilovetotravel433
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Ilovetotravel433 - Thank you for sharing your experience with us! We are always looking for ways to make stays more memorable, and it's evident that Mohammed, David and the rest of the Team did just that! We hope to see you on your next trip into NYC! Thanks again! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Reviewed 7 May 2015

Myself and my girlfriend visited New York as a surprise birthday present from me for her 21st birthday. Prior to the trip I had emailed the management and explained it was a special occasion and was offered a free room upgrade which was a great gesture! Upon arrival into our room we were greeted with a bottle of champagne on...

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Helpful?
Thank Matthew E
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Matthew E - Thank you for sharing your great feedback with us! We're glad you celebrated your girlfriend's 21st birthday at our hotel! It seems like our Team really made it memorable. I have shared your feedback with Danny, and he is very appreciative!! We hope to see you again soon. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Kansas City
Reviewed 7 May 2015

Our room was on the 3rd Avenue side and it was very loud. The window was a single pane and let in all the noise. Also, our door was left open presumably by housekeeping. When I notified management, they accused me of leaving the door open, despite the fact that when I left the room the bed was not made...

Review collected in partnership with this hotel
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Helpful?
Thank Teresa H
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Teresa H - Thank you for sharing your feedback with us. I am very sorry to hear of the issues with your door being left open, and your disappointment with our complimentary wine reception. I have emailed you separately about the door issue. As far as our wine reception goes - we offer it each Wednesday, Thursday and Friday...

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
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  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: $277 - $700 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#112 Business Hotel in New York City
#123 Luxury Hotel in New York City
#141 Family Hotel in New York City
#143 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Try and get a room higher up ours was on 6th floor”
 of 5 bubbles davem656, 22 Mar 2017 | Read review
“great staff, good location”
 of 5 bubbles G2127DAashleyl, 20 Mar 2017 | Read review
“We have stayed in a variety of rooms and all are OK. Higher floors offer better views.”
 of 5 bubbles brookslambert, 2 Mar 2017 | Read review
“Get an upper floor room away from street noise.”
 of 5 bubbles LongIdler, 28 Feb 2017 | Read review
“Ask for a room high up with a view of The Empire State Building”
 of 5 bubbles tracymurten, 22 Feb 2017 | Read review
5 of 5