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The Marcel at Gramercy

3,337 reviews
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Traveller (565)
Room & Suite (431)
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Overview
  • Excellent49%
  • Very good32%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“guest lounge”(65 reviews)
“floor lounge”(78 reviews)
“new york”(405 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
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5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,337)Write a Review
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961 - 965 of 2,847 reviews
Reviewed 10 March 2016 via mobile

Hotel location was great for us. Very close to Union Square. Very clean hotel. Staff is an example of a great GM. Everyone in every department were helpful and showed we were truly welcome in the hotel. Rooftop lounge area was perfect to hang with...More

Thank stevesisk
Response from MikeWilliamsGM, General Manager at The Marcel at GramercyResponded 11 March 2016

Hi stevesisk - Thank you for sharing your great experience with us! We truly pride ourselves on our great customer service and attention to detail, and love to hear how much you enjoyed your stay. We hope to have the opportunity to welcome you back...More

Reviewed 10 March 2016

The Marcel was booked online and upon our arrival we were upgraded to a king bed which was very comfortable and the room was quiet. We really only slept there as we were very busy during the day. Contact with staff was limited but they...More

Review collected in partnership with this hotel
Thank Bonnie P
Response from MikeWilliamsGM, General Manager at The Marcel at GramercyResponded 11 March 2016

Hi Bonnie P - Thank you for taking the time to share your great feedback with us! It's great to hear that our Team was able to offer you an upgrade, and we hope it added a bit more comfort to your stay. We hope...More

Reviewed 9 March 2016

Very nice hotel! Room storage could have been more but not everyone's wives bring that many clothes I guess. Will stay again as it is closest to my son's school. Entire staff a reflection of a great GM!More

Review collected in partnership with this hotel
Thank S1402SBstevens
Response from Andreas N, General Manager at The Marcel at GramercyResponded 10 March 2016

Hello S1402SBstevens, Thank you for your kind words and positive feedback on Trip Advisor. We hope that we can become your "home away from home" whenever you are visiting your son. Feel free to reach out to me directly so that I can assist with...More

Reviewed 8 March 2016

My husband and I made reservations for the Amsterdam in Times Square. About 15 minutes before check-in, I received a phone call from the hotel telling me that they had overbooked the night before and that I had been transferred to the Marcel at Gramercy....More

Review collected in partnership with this hotel
3  Thank vickyprosser
Response from Andreas N, General Manager at The Marcel at GramercyResponded 16 March 2016

Hello vickyprosser, Thank you for taking the time to review your stay on Trip Advisor, although I am disheartened to see that you did not enjoy your stay with us. The only way we can improve is through feedback from our guests. We apologize that...More

Reviewed 8 March 2016

The price was very decent by NYC standards but the room was VERY small and near the elevator so it was noisy as well. The hotel was clean and the staff was friendly. A pity WiFi wasn't free in the rooms.More

Review collected in partnership with this hotel
Thank davidkM4499UX
Response from Andreas N, General Manager at The Marcel at GramercyResponded 10 March 2016

Hello davidkM4499UX, Thank you for taking the time to review your stay with us. I am pleased to see that you found are hotel to be clean and our staff to be friendly. We do offer WiFi in the rooms for a charge, however, we...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Details
Price range
US$104 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#41 Best Value Hotel in New York City
#96 Luxury Hotel in New York City
#110 Business Hotel in New York City
#139 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$104 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#41 Best Value Hotel in New York City
#96 Luxury Hotel in New York City
#110 Business Hotel in New York City
#139 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (565)
Room & Suite (431)
Dining (15)
Hotel & Grounds (391)
Bathroom (33)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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AOW23
8 November 2017|
AnswerShow all 6 answers
Response from Mary Sue F | Reviewed this property |
Uber or Lyft have the best pricing
0
Votes
Krystal J
18 October 2017|
AnswerShow all 5 answers
Response from Ana L | Property representative |
Good morning, You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added... More
0
Votes
a4alisaaa
22 May 2017|
AnswerShow all 7 answers
Response from JP D | Property representative |
Hello, its typically pretty slow during this holiday weekend so you should be fine. Unfortunately the garages here does not hold any spaces for future use.
0
Votes
Room Tips
"I couldn't say but it had good sound proofing!"
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"Don't stay here."
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"King room is HUGE compared to the other rooms so spacious."
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"Higher floors obviously have better views."
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