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Chase Suite Hotel El Paso

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Chase Suite Hotel El Paso
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254 Reviews from our TripAdvisor Community

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There are newer reviews for Chase Suite Hotel El Paso
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Showing 237: English reviews
Reviewed 31 July 2016 via mobile

Good spaces.... Two bedrooms suites are well distributed and great for big families. Needs maintenance NOW. Rude and non efficient personnel. Bad toiletries. Old sheets and towels. It can be so much better since they have a great property.

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Helpful?
Thank Mariana G
Joshua S, General Manager at Chase Suite Hotel El Paso, responded to this review

Good morning Mariana, Please let me know in detail what happened to give you a stay that was not up to our standards. We greatly appreciate and value your business and look forward to making the corrections necessary to keep you as a guest. Sincerely, Joshua Swartz GM jswartz@chasesuitehotels.com

Abilene, Texas
Reviewed 16 July 2016

We walked in the door and said "Wow". It was like staying in a 2 bedroom 2 bath apartment. We had everything we could possibly need in our 2 day stay. It felt like home instead of a usual 1 room hotel. My 7 year old loved his upstairs room and bath to his self. He asked when we are...

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Helpful?
Thank cuddles1997
Los Angeles, California
Reviewed 11 July 2016

This chase hotel is the best out of El Paso Area. Convenient location, clean room, friendly staff and good value. What're more you're asking for? Everything I travel to El Paso, I would like to stay here. They even have a happy hour evening snack and bar time

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Helpful?
Thank engching2016
Joshua S, General Manager at Chase Suite Hotel El Paso, responded to this review

Thank you very much for your stay. We appreciate your business.

Reviewed 10 July 2016

The suite was comfortable and clean. The staff were knowledgeable and helpful. The hotel was convenient to good restaurants and the interstate. Our complaints: breakfast not substantial enough for us and the ac was noisy.

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Helpful?
Thank Belinda B
Joshua S, General Manager at Chase Suite Hotel El Paso, responded to this review

Thank you very much for your stay. We appreciate your business.

Tijuana, Mexico
Reviewed 8 July 2016

we rented a couple of 2 bedroom suites, it was great because it had everything we need to cook and have guest over. Next to the lobby they have a laundry mat. Its conveniently close to restaurants, the airport, gas stations and anything could need. Even though the rooms are a bit dated i still highly recommend them and would...

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Helpful?
Thank rescobedo01
Joshua S, General Manager at Chase Suite Hotel El Paso, responded to this review

Thank you very much for your stay. We appreciate your business.

United States
Reviewed 3 July 2016 via mobile

Upon checking, I was given a copy of a map that was copied over 20 times. Of course that map it's going to be blurry and hard to read. Not only was I not able to find my room, but also when I complained to the Front Desk lady all she told me was that the map was all she...

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Helpful?
Thank Eddie G
Joshua S, General Manager at Chase Suite Hotel El Paso, responded to this review

Good afternoon Eddie, I apologize for your horrible experience. Can you please tell me the name of the clerk that was assisting you? Also I am surprised you did not see our standard fare of eggs. potatoes, sausage choice, etc. We always have hot food and a variety of options to include granola and oatmeal. If you contact me I...

Saint Louis, Missouri
Reviewed 21 June 2016

Excellent location convenient to airport, shopping and easy access to interstate I-10. The hotel is dated but rooms far exceed the age of the buildings. The Chase Suites Hotel offers a clean facility with full kitchen and amenities, free wifi, free parking, full shuttle service, continental breakfast and social hour! The staff is incredible, friendly, courteous and knowledgeable. I felt...

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Helpful?
Thank ElMonterey81
Joshua S, General Manager at Chase Suite Hotel El Paso, responded to this review

Thank you very much for your stay. We appreciate your business.

Houston, Texas
Reviewed 14 June 2016

I was so impressed with Chase Suite that I immediately got on Facebook and told all my friends about it. I am seriously disappointed time and again with my experiences at hotels and especially the lack of customer service. But I honestly can't speak highly enough about my stay here. It was the best bang for my buck I ever...

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Helpful?
Thank wanetah3
Joshua S, General Manager at Chase Suite Hotel El Paso, responded to this review

Thank you very much for your stay. We appreciate your business.

Tucson, Arizona
Reviewed 3 June 2016

y husband and I and two grandsons recently stayed in a 2 bedroom suite. It is so helpful to have a kitchen with two perpetual eating machines in residence. The property is very clean but needs some maintenance. In our unit there were two lightbulbs out, an old stained tub and a cracked sink. The ice machine in the refrigerator...

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Helpful?
Thank Teamconcho
Joshua S, General Manager at Chase Suite Hotel El Paso, responded to this review

Thank you very much for your stay. We appreciate your business.

Albuquerque, New Mexico
Reviewed 1 June 2016

Upgraded to a two bedroom. Unit was great. Had upstairs and downstairs bedrooms with own bathrooms. Clean. Air conditioner worked well. Had a full kitchen. Had a problem with TV reception. Called front desk. Fella showed up within 5 minutes and fixed the problem post haste. Pool was on the chilly side but very refreshing and clean. Hot tub comfortable....

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Helpful?
Thank gladiepel
Joshua S, General Manager at Chase Suite Hotel El Paso, responded to this review

Thank you very much for your stay. We appreciate your business.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Golf Course
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Located a half-mile from the El Paso International Airport, the Chase Suite Hotel in El Paso is centrally located near several top corporate and government locations including Fort Bliss Army Base, Biggs Airfield, Raytheon, Delphi, New Beaumont Medical Center as well as Butterfield Industrial Park, and El Paso Convention Center. Free Shuttle, free hot full breakfast and free nightly reception. ... more   less 

Additional Information about Chase Suite Hotel El Paso

Address: 6791 Montana, El Paso, TX 79925
Region: United States > Texas > El Paso
Price Range: $124 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chase Suite Hotel El Paso 3*
Number of rooms: 200
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Also Known As:
Chase Suite El Paso
Hotel Style:
#21 Business Hotel in El Paso
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Questions & Answers

Questions? Get answers from Chase Suite Hotel El Paso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The entrance is on the main road!”
 of 5 bubbles 782kristianc, 9 Feb 2017 | Read review
“Ask the staff, they will accommodate you. To me, all suites were great.”
 of 5 bubbles massoudm2013, 9 Dec 2016 | Read review
“Great location”
 of 5 bubbles 706jerryl, 5 Dec 2016 | Read review
“All rooms are suites, nice size and worth the money.”
 of 5 bubbles Q7354HFrichards, 10 Oct 2016 | Read review
“The west side has limited security, adding a tall fence would make me more comfortable.”
 of 5 bubbles johngH849DC, 8 Oct 2016 | Read review
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