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Comfort Suites

ComfortSuitesUS$64*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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69 Reviews from our TripAdvisor Community

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Showing 67: English reviews
El Paso, Texas
Reviewed 8 June 2016

The hotel is minutes away from Sunland Mall where you can find restaurants, department stores, and a great mall. The hotel was very helpful and I was surprised how comfortable the bed, comparable or better than hotels costing twice as much. One disappointment was the hot breakfast....it was luke warm. I told the front desk, and returned later. two of...

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Helpful?
Thank Ron I
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon I want to take this time to thank you for letting us know how your stay was. I do apologize that our breakfast had items that were not meeting your expectations. We will make sure moving forward that we monitor the temperature on our hot items to meet out guest expectations. We appreciate you letting us know that...

Albuquerque, NM
Reviewed 31 May 2016 via mobile

Aww were there for two nights. The price was high for the condition of the room. The bathroom needed the most work with a tub refinishing, new wallpaper or paint and mold removal needed. And it is in need of new mattresses. Breakfast is what one expects but the coffee was not drinkable.

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Helpful?
Thank carmenb333
Kelsey S, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to let us know about your experience during your stay. We regret that we have not completed the repairs on some of our tubs but I will assure we willget the issue corrected. We do apologize that our breakfast coffee was no satisfactory. We will address that issue as well and hope that on...

Reviewed 27 May 2016 via mobile

Good job to all the staff. Especially during this week and dealing with the traffic all along I-10. The front desk staff handled everything so well. Kudos to your hotel and thank you for being accommodating during our stay while visiting family and dealing with family emergencies. We always use the comfort suites off sunland and we'll always come back.

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Helpful?
Thank Chris O
Kelsey S, General Manager at Comfort Suites, responded to this review

We are glad to hear that you had a positive experience during your stay.We hope that your family is well and we look forward to your next visit under different circumstances. Thank you for giving us the opportunity to be your lodging provider. Thank you Danny Danny Villasenor General Manager Comfort University

El Paso, Texas
Reviewed 19 May 2016

Manager tries to be responsive....housekeeping staff LACKING. Reported exterior door not securing-immediately repaired. Showed mgr. hallway where it NEEDED vacuumed, 3 days later...still there. Dried food on nightstand when I checked into my room.,,I cleaned that. Would NOT recommend this location.

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Helpful?
Thank Mary H
Kelsey S, General Manager at Comfort Suites, responded to this review

Thank you for letting me know where we failed to meet your expectations. I am happy to know that we did fix the issues your after you brought them to my attention. I will make sure that we take every measure to keep our property clean of debris and doors operating properly. Thank you once aging for your feedback as...

Ruidoso, New Mexico
Reviewed 18 May 2016 via mobile

My family and I traveled to El Paso to pick up my mother who was arriving from out of town. We decided on this hotel because of the price and my previous experience with Comfort Suites in Las Cruces. First the positives, good price, good breakfast, good beds. Now the negatives, hair in several places in the bathroom, a wall...

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Helpful?
Thank Sergio C
Kelsey S, General Manager at Comfort Suites, responded to this review

Thank you so much for taking the time to let us know how your stay was. I understand that we need to improve on the cleanliness and we will improve. We appreciate that you have given addressed the issues you experienced so that we can address them with the staff. Your feedback is greatly appreciated. Thank you for your business...

Mesa, Arizona
Reviewed 17 May 2016

The people at the desk really were very helpful. After checking in we needed the linens for the sofa bed, my wife went to the front desk and was told to come back later they were doing the laundry. We came back after dinner and they had the linens ready. We asked for an extra pillow to go with the...

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Helpful?
Thank terrym413
Kelsey S, General Manager at Comfort Suites, responded to this review

Thank you for your feedback. I do want to apologize for not having the linens ready for the sofa sleeper and not having additional pillows available. I will make sure that we have sufficient inventory on-hand for our guest. I do want to thank you for giving us the opportunity to be your lodging provider. I am pleased to know...

Reviewed 26 March 2016 via mobile

Ordinarily I like Comfort Inns and Comfort Suites. They are reasonably priced and clean. Apparently they don't handle a lot of business well though. I happened to be traveling cross country and found myself in El Paso on a Friday night during Spring Break. After stopping at 3 hotels only to find they were full, I started calling ahead. The...

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Helpful?
Thank Coffee K
Danny V, General Manager at Comfort Suites, responded to this review

I am sorry that you encountered issues with your stay at our location. I am not sure why there were two different room types when you arrived but I will investigate the issue. I will also be addressing the problem you encountered with the lack of breakfast items available as our intention is to have ample supply of items available...

Granbury, Texas
Reviewed 28 February 2016 via mobile

After a long day of driving on our way to Arizona we called Choice Hotels & chose this Comfort Suites. There was another just 2 exits further, but this was a little better deal; we had read it was an older property, but it really doesn't seem very old-- it is in a very nice, new-ish & safe area with...

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Helpful?
Thank Robyn O
gmnm003, General Manager at Comfort Suites, responded to this review

Thank you for sharing your experience with us. Your positive comments are also very much appreciated. We are pleased to know that you had a po0sitive experience during your stay. Thank you for your feedback. Danny

Reviewed 12 January 2016 via mobile

The hotel was average. Rooms were ok. The tub and toilet didn't look as though it had been cleaned. And my bottom deadbolt wouldn't lock. I went to the front desk twice to ask about it, but bith times the desk was empty. Television in tbe room was average, but no indication of what channels were available. Also the two...

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Helpful?
Thank Tracy E
gmnm003, General Manager at Comfort Suites, responded to this review

Thank you for letting us know how we did during your stay. We have taken step to make sure we are inspecting our rooms daily. We are working with our cable provider to make sure we are proving the best programming available. Your feedback was great appreciated as is your business. Thank you Danny

Tucson, Arizona
Reviewed 31 December 2015 via mobile

My wife and I stayed 1 night at this hotel after scoring a great deal on Priceline. The staff at check-in were very nice, informative, and accommodating. As mentioned in other reviews, the condition of this hotel is older, but CLEAN. Our room had a very comfortable bed, flat screen TV, microwave, and fridge. What more can you want? Stay...

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Helpful?
Thank LePlumpier
gmnm003, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to respond to our survey. We are glad to know that you had a positive experience during your stay. FYI You will probably be able to get a better deal if for your next visit you look at our Choice online. Thank you very much for you business.

18 photos of this hotel

Management photos: Courtesy of the property manager

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Other (4)
04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Breakfast Available
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The El Paso Comfort Suites is a limited service hotel that provides a complementary full breakfast, free high speed wireless internet, computer kiosk with Microsoft Office, exercise room (treadmill and elliptical), Indoor Pool, and Jacuzzi. Our suites are twice the size of a standard room, not to mention that many competitors charge for internet service and per person for breakfast. Rest assured that Comfort Suites is the best value in El Paso's west side. ... more   less 

Additional Information about Comfort Suites

Address: 949 Sunland Park Drive, El Paso, TX 79922-1323
Region: United States > Texas > El Paso
Price Range: $114 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Comfort Hotel El Paso
Comfort Suites El Paso
El Paso Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best views require tolerating the noise from I-10. The rooms on the other side are quieter but no views.”
X-NYr, 3 Dec 2015 | Read review
“Avoid the rooms directly above the pool, those are loud and noisy at night.”
hecherdr1, 7 Apr 2015 | Read review
“First floor for good Internet”
Solange1126, 3 Feb 2015 | Read review
“Higher rooms have less noise from above you.”
235nickit, 13 Dec 2014 | Read review
“Read the reviews, be sure that they accept the number of people you intend to have in the room.”
MoPiEv, 12 Nov 2014 | Read review
5 of 5
ComfortSuites
US$64* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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