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Hampton Inn & Suites El Paso West

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357 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites El Paso West
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Showing 334: English reviews
Reviewed 26 October 2016 via mobile

I stayed here on a business trip traveling through El Paso. I picked it because it was on the west side and had easy highway access. Overall, I had a horrible night's sleep. Hotel claims 100% satisfaction guaranteed on signs in lobby. When I called them on this the next morning the refused. They said I had to deal with...

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Helpful?
Thank Anna M
Beth V, General Manager at Hampton Inn & Suites El Paso West, responded to this review

Dear Anna M We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have...

Phoenix, United States
Reviewed 19 October 2016

I only stayed for one night at this Hampton Inn and was pleasantly surprised that the front lobby manager remembered my name and would greet me by name when I came in and went out of the Hotel. Mike was really pleasant and after a long day of driving alone it just made it feel a bit homier to know...

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Helpful?
1Thank John P
Austin, Texas
Reviewed 16 October 2016

I stayed here for a wedding for 2 nights with my 1 year old. The room was clean and comfy. The staff was helpful and caring. They took extra steps to help me and my little one. Everyone from the driver, front desk staff, manager, and housekeeping.

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1Thank Donna S
Phoenix, Arizona
Reviewed 12 October 2016

The hotel was very clean and everyone was friendly. Beds were comfy and I was impressed that the comforter was freshly washed. Some places don't do that. The only thing I would suggest is maybe have just plain scrambled eggs instead of ham and green pepper in them, as my grandchildren don't eat red meat. The fruit choice was also...

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1Thank diane p
Globe, Arizona
Reviewed 10 October 2016

We stayed one night and I have significant issues with the toilet. It's pressurized, (just like mine at home and on cruise ships), BUT you have to wait 15 minutes between flushing according to the maintenance crew and the front desk personnel, both. So if there is more than one person in the room, you need to plan accordingly unless...

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Helpful?
Thank Cheryal
bsvalles, General Manager at Hampton Inn & Suites El Paso West, responded to this review

Dear Cheryal I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and...

Stephenville, Texas
Reviewed 1 October 2016 via mobile

Clean and friendly place. Very good breakfast. Comfortable bed. Would stay here again. Room is kinda small and elevator is slow but all in all it was a great experience. Fresh and new lobby... Gave us free water at the front desk.

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Helpful?
Thank kdonegan
Beth V, General Manager at Hampton Inn & Suites El Paso West, responded to this review

We greatly appreciate you staying with us and we are glad to hear that you enjoyed it. We hope that you come back to see us again.

Wasilla, AK, United States
Reviewed 30 September 2016

I have stayed twice at this hotel, mainly because of its prime location. On both occasions I have encountered friendly + professional employees at check in/out and equally unfriendly + unprofessional staff. Unfortunately the inconsistencies may be race related, as the unfriendly employees are extremely so.

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Helpful?
Thank Mark C
Beth V, General Manager at Hampton Inn & Suites El Paso West, responded to this review

Thank You very much for the response regarding your stay with us and your previous stay as well. It is troubling to hear that we have not been consistent with our service for you. It may be a training issue and we will definitely make sure that we are more consistent. Please feel free to contact me at beth.valles@Hilton.com, to...

Ponchoula, United States
Reviewed 26 September 2016

I highly recommend the Hampton Inn & Suites El Paso West. The facilities are great, very clean and well maintained. The staff is exceptional, across the board exceptional. The location of the hotel is very good as well. Easy access to Mexico if you are going south, just a few miles from the New Mexico border and an hour from...

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Helpful?
Thank Judith S
Beth V, General Manager at Hampton Inn & Suites El Paso West, responded to this review

Thank You very much for the wonderful review of your stay with us. We strive to be the best for our guests and each other.. We appreciate your business and hope to see you again.

Lascassas, Tennessee
Reviewed 22 September 2016

As a global traveler I have had the privilege of staying at many hotels. This one is a gem in the Hampton family of hotels. Great staff, clean rooms, everything was perfect. I was always greeted with a friendly hello when returning in the evening and in the morning I was wished a good day. As you can tell, I...

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Helpful?
Thank 801kurth
Beth V, General Manager at Hampton Inn & Suites El Paso West, responded to this review

That is really wonderful to hear!! We greatly appreciate your comments regarding your stay with us. It will be shared with all of the employees. We look forward to seeing you again.

El Paso, United States
Reviewed 21 September 2016

Everything but the free breakfast was excellent. The hot items in free breakfast weren't even warm. Weird thing is they were in a warmer, they just weren't warm. Also, the quality of the food seemed of the "heated up in the microwave" level.

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Helpful?
Thank Tom B
Beth V, General Manager at Hampton Inn & Suites El Paso West, responded to this review

We greatly appreciate the positive review regarding your stay with us. It is our mission to follow our brand standards and have our guests return happy. I apologize for your experience with breakfast, It will be addressed and monitored to make sure we are able to fix the issue. Thank You.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Hampton Inn & Suites El Paso West

Address: 6411 S Desert Blvd, El Paso, TX 79932-8515
Region: United States > Texas > El Paso
Price Range: $148 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites El Paso West 2.5*
Number of rooms: 93
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Also Known As:
Hampton Inn And Suites El Paso West
Hampton Inn & Suites El Paso West Hotel El Paso
Hotel Style:
#1 Romantic Hotel in El Paso
#2 Family Hotel in El Paso
#5 Business Hotel in El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites El Paso West staff and other travellers.
3 questions
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Greenfield, Indiana
over a year ago
New Smyrna Beach, Fl
over a year ago

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Questions? Get answers from Hampton Inn & Suites El Paso West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corners rooms are quietest”
 of 5 bubbles X364YFbrianj, 31 Jul 2016 | Read review
“Rooms on backside of the hotel are cooler, view of freeway & beyond - not much but better than the parking lot”
 of 5 bubbles PatM654, 25 Jul 2016 | Read review
“If you want free wifi make sure you know your hotel points credentials”
 of 5 bubbles TruthInWriting, 6 Jun 2016 | Read review
“The room we had was great, views of Mexico were spectacular.”
 of 5 bubbles Kellen007, 23 Mar 2016 | Read review
“Suites are the bast”
 of 5 bubbles 336mkp, 20 Mar 2016 | Read review
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