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Hampton Inn & Suites El Paso West

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#11 of 81 Hotels in El Paso
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hampton Inn & Suites El Paso West
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383 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites El Paso West
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Showing 357: English reviews
SPRING, United States
Reviewed 7 November 2016

I checked in for the night at 9:30 pm and received a better than standard rate because I am an honors member. My stay was shortened because of a mix up in dates and time. The duty person at 1:00 am fixed me fresh coffee, gave me two brown bags of goodies and expressed a genuine concern for my well...

Review collected in partnership with Hampton
Thank Raymond B
Houston, United States
Reviewed 27 October 2016

The staff at this hotel is superb. They will go out of your way to make your stay absolutely perfect. Can't beat the hospitality and friendliness of this Hampton Inn in El Paso. My hotel room looked clean and the fresh scent was even better. I truly enjoy staying at Hilton hotels. The value and consistency in quality is excellent.

Review collected in partnership with Hampton
1Thank Luis N
Lubbock, United States
Reviewed 26 October 2016

Super covers are my favorite thing about all Hampton Inns! People are awesome! The price is good and everyone is very accommodating! We always try to stay in a Hilton - preferably a Hampton Inn because of the comfort, convenience and price! Thanks Hampton Inn!

Review collected in partnership with Hampton
1Thank Sandra W
Reviewed 26 October 2016 via mobile

I stayed here on a business trip traveling through El Paso. I picked it because it was on the west side and had easy highway access. Overall, I had a horrible night's sleep. Hotel claims 100% satisfaction guaranteed on signs in lobby. When I called them on this the next morning the refused. They said I had to deal with...

1Thank Anna M
Beth V, General Manager at Hampton Inn & Suites El Paso West, responded to this review

Dear Anna M We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have...

Phoenix, United States
Reviewed 19 October 2016

I only stayed for one night at this Hampton Inn and was pleasantly surprised that the front lobby manager remembered my name and would greet me by name when I came in and went out of the Hotel. Mike was really pleasant and after a long day of driving alone it just made it feel a bit homier to know...

Review collected in partnership with Hampton
1Thank John P
Austin, Texas
Reviewed 16 October 2016

I stayed here for a wedding for 2 nights with my 1 year old. The room was clean and comfy. The staff was helpful and caring. They took extra steps to help me and my little one. Everyone from the driver, front desk staff, manager, and housekeeping.

Review collected in partnership with Hampton
1Thank Donna S
Phoenix, Arizona
Reviewed 12 October 2016

The hotel was very clean and everyone was friendly. Beds were comfy and I was impressed that the comforter was freshly washed. Some places don't do that. The only thing I would suggest is maybe have just plain scrambled eggs instead of ham and green pepper in them, as my grandchildren don't eat red meat. The fruit choice was also...

Review collected in partnership with Hampton
1Thank diane p
Globe, Arizona
Reviewed 10 October 2016

We stayed one night and I have significant issues with the toilet. It's pressurized, (just like mine at home and on cruise ships), BUT you have to wait 15 minutes between flushing according to the maintenance crew and the front desk personnel, both. So if there is more than one person in the room, you need to plan accordingly unless...

1Thank Cheryal
bsvalles, General Manager at Hampton Inn & Suites El Paso West, responded to this review

Dear Cheryal I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and...

Stephenville, Texas
Reviewed 1 October 2016 via mobile

Clean and friendly place. Very good breakfast. Comfortable bed. Would stay here again. Room is kinda small and elevator is slow but all in all it was a great experience. Fresh and new lobby... Gave us free water at the front desk.

Thank kdonegan
Beth V, General Manager at Hampton Inn & Suites El Paso West, responded to this review

We greatly appreciate you staying with us and we are glad to hear that you enjoyed it. We hope that you come back to see us again.

Wasilla, AK, United States
Reviewed 30 September 2016

I have stayed twice at this hotel, mainly because of its prime location. On both occasions I have encountered friendly + professional employees at check in/out and equally unfriendly + unprofessional staff. Unfortunately the inconsistencies may be race related, as the unfriendly employees are extremely so.

Review collected in partnership with Hampton
Thank Mark C
Beth V, General Manager at Hampton Inn & Suites El Paso West, responded to this review

Thank You very much for the response regarding your stay with us and your previous stay as well. It is troubling to hear that we have not been consistent with our service for you. It may be a training issue and we will definitely make sure that we are more consistent. Please feel free to contact me at beth.valles@Hilton.com, to...

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Room/Suite (13)
Dining (4)
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Pool/Beach Area (2)
Bathroom (3)
Business Centre/Function Rooms (1)
Other (5)
11/06/2017 12/06/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Hampton Inn & Suites El Paso West

Address: 6411 S Desert Blvd, El Paso, TX 79932-8515
Region: United States > Texas > El Paso
Price Range: $150 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites El Paso West 2.5*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotels.com, Booking.com, Orbitz, Travelocity, Hotwire, Priceline, Cancelon, TripOnline SA, HotelQuickly, HotelsClick and Hotel.de so you can book your Hampton Inn & Suites El Paso West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites El Paso West
Hampton Inn & Suites El Paso West Hotel El Paso
Hotel Style:
#1 Romantic Hotel in El Paso
#2 Family Hotel in El Paso
#5 Business Hotel in El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites El Paso West staff and other travellers.
4 questions
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Greenfield, Indiana
over a year ago
El Paso, Texas
1 month ago
New Smyrna Beach, Fl
over a year ago

See all questions (4)

Questions? Get answers from Hampton Inn & Suites El Paso West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corners rooms are quietest”
X364YFbrianj, 31 Jul 2016 | Read review
“Rooms on backside of the hotel are cooler, view of freeway & beyond - not much but better than the parking lot”
PatM654, 25 Jul 2016 | Read review
“If you want free wifi make sure you know your hotel points credentials”
TruthInWriting, 6 Jun 2016 | Read review
“The room we had was great, views of Mexico were spectacular.”
Kellen007, 23 Mar 2016 | Read review
“Suites are the bast”
336mkp, 20 Mar 2016 | Read review
5 of 5
US$93* /night
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Prices are for 1 room, 2 adults
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