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Hotel Indigo El Paso Downtown

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325 N Kansas St, El Paso, TX 79901-1411
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$133
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Free cancellation until 24/10/21
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US$133
US$112
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (294)
Room & Suite (70)
Pool & Beach (46)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo El Paso Downtown
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 91 hotels in El Paso
Location
Cleanliness
Service
Value
Travellers' Choice

Finding an ideal family-friendly hotel in El Paso does not have to be difficult. Welcome to Hotel Indigo El Paso Downtown, a nice option for travellers like you.

For those interested in checking out popular landmarks while visiting El Paso, Hotel Indigo El Paso Downtown is located a short distance from Sun Bowl Stadium (1.5 mi) and Don Haskins Center (1.6 mi).

You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Hotel Indigo El Paso Downtown offers guests free wifi.

The hotel features 24 hour front desk, a concierge, and a rooftop terrace. Plus, Hotel Indigo El Paso Downtown offers a pool and a poolside bar, providing a pleasant respite from your busy day. For guests with a vehicle, parking is available.

Travellers looking to enjoy some chicken and waffles can head to Crave Kitchen and Bar. Otherwise, you may want to check out a deli such as La Tierra Cafe, Chubby's Bronx Deli, or Subway.

Plus, during your trip, don't forget to check out a , such as Surreal Art Gallery and Sculpture Garden, Ho Baron, Artist.

Hotel Indigo El Paso Downtown looks forward to welcoming you on your visit to El Paso.

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Poolside bar
Rooftop bar
Business Centre with Internet Access
Conference facilities
Meeting rooms
Rooftop terrace
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
English, Spanish
595Reviews14Q+A100Room tips
Traveller rating
  • 426
  • 88
  • 25
  • 17
  • 39
Time of year
Traveller type
Language
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Popular mentions
ATXtrvller wrote a review 28 Jul
Austin, Texas32 contributions7 helpful votes
My family and I were 'welcomed' to the hotel by a very rude valet attendant. The outside of the garage has a sign that says "Hotel Parking" on the very left side of the top of the garage entry, indicating to me that the left lane of the garage was dedicated to hotel guests. When I entered on the left side of the garage, a parking attendant waved his arms to me and pointed to another sign further inside the garage that said "wrong way" or "no entry." (I can't remember exactly) After this, he shouted "what are you doing" to me very rudely and put his arms up in the air in a questioning gesture and shaking his head at me. Maybe he didn't realize there was a sign on the outside of the garage that said "hotel parking" that would make someone think that is the right place to go, but he still didn't need to react this way. After getting the car where it needed to be and checking in, I came out to a very loud garage with a lot going on. I was very distracted, and he asked me for my "key" a few times. After the 2nd time, I handed him my hotel key by accident, thinking he might need to scan it for ID purposes or to check my room number, and then he yelled in my face "YOUR CAR KEY, SIR." He was probably within 2 feet of my face. This man was very rude and made the start to our stay here terrible. Checking in was easy, the concierge and front desk clerk were really friendly and helpful. They went out of their way to ease our concerns about the valet attendant and to help us report it and get the situation remedied. Both George and Sonia were beyond amazing when helping us with the situation. They were apologetic and extremely friendly. I can't say enough good things about Sonia at the front desk. She was helpful, accommodating, apologetic, and compensated us for our troubles, making us feel better about the situation. She was also helping other guests while addressing our issues, multitasking in a way I've never seen a front desk employee do. She remembered every guest's name, she remembered me and exactly which room numbers I and my family were in. She was beyond impressive, has a skill set unmatched by anyone in that job, and she needs to be promoted or get a big raise. I told my wife when we were both recounting our experience with her: "She needs to use her powers for good!" The hotel room itself was good. It's pretty small, but they pulled out all the stops to make it nice and stylish. The bathrooms could use a little more attention to detail when cleaning, especially around the shower where you could tell it was older - there was some buildup of scum and grime around the edges. Other than that, the room was fine. The pool music was a little loud, but they shut it down by 8 or 9, so it wasn't too big of a deal. I still think it's the nicest place to stay in El Paso, and I would return for another stay. Last thing - the food was really good. We ordered room service from the Mamacitas restaurant downstairs for breakfast. They had lots of vegan/vegetarian options, which was really helpful since my wife and daughter are vegetarian. My son and I really enjoyed our meals as well, and I crave that breakfast again, though I probably won't be returning to El Paso any time soon. If I did, though, I would definitely eat there again.
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Date of stay: July 2021
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Sam B wrote a review 7 Jul
South Carolina293 contributions130 helpful votes
We had a reservation for 2 nights at the Indigo. We checked in about 5pm and went up to our room. Thump thump thump thump. The speakers from the pool outside sounded like they were in our room. We turned around and went back to the front desk people who were very helpful. We cancelled and went to another much quieter place.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: If you enjoy loud music, you are in the right place.
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Response from Maria Pina, Guest Services / Front Office at Hotel Indigo El Paso Downtown
Responded 3 weeks ago
Dear sambruce, Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo EL PASO DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (915) 532-5200 or indigo.frontdesk@esperantodev.com. Sincerely, Feliciano Chavez Front Desk Supervisor (915) 532-5200
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Adriana C wrote a review 6 Jul
1 contribution
This hotel is full of life and great vibes. Not only is in the heart of downtown and close to freeways but it is very comfortable, modern and clean. Having the pool, bar and restaurant conveniently located all in one spot is a plus. Front desk, restaurant and bar staff were very friendly. We would definitely repeat the experience in the future.
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Date of stay: July 2021
Rooms
Cleanliness
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Response from Maria Pina, Guest Services / Front Office at Hotel Indigo El Paso Downtown
Responded 1 week ago
Dear adriic2019, First and foremost I like to thank you for taking the time to review our property and for such great review! We are more than happy to hear your stay with us was a memorable one. We are very happy to hear as well you enjoyed all of the amenities our beautiful Hotel has to offer and that our team made even more special. We hope to see you soon in the near future. -Maria
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Taeo R wrote a review Jun 2021
1 contribution
from the valet to front desk and room. Everything was absolutely perfect. Andy at the front desk helped me out most of the way. Andy was very inviting, polite and informative. Did not care that I asked questions and made the whole environment comfortable. I would definitely return.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Maria Pina, Guest Services / Front Office at Hotel Indigo El Paso Downtown
Responded 17 Jun 2021
taeor, First and foremost thank you for taking the time to review our property and for such great review! We are very happy to hear your stay with us was a great one and even more happy to hear Andy made it a memorable one. We hope to see you soon in a very near future when your travels bring you back to our beautiful Sun City. -Maria
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WakeChmp wrote a review May 2021
Miami, Florida63 contributions170 helpful votes
This is a wonderful modern hotel downtown El Paso about 1 minute off the I-10. Great modern feel and I had excellent stay overall. Special thanks to all the nice employees, in valet and the front desk. Andy checked me in and was top notch. The bartender (forgot his name I’m sorry) was terrific! Pros: Top notch service everywhere in hotel. Comfortable bedding. Great pool and lounge area. Pizza in lounge was excellent. Location is convenient. 10 minutes to airport. Cons: I tried to eat in the restaurant for breakfast three times but I only saw 1 employee with many tables so I didn’t have time to eat there. Rooms could use a mini-fridge. I highly recommend this hotel if you are in El Paso.
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Date of stay: May 2021Trip type: Travelled on business
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Response from Maria Pina, Guest Services / Front Office at Hotel Indigo El Paso Downtown
Responded 25 May 2021
Dear WakeChmp, Thank You for taking the time to write such great review! We are very happy to hear your stay was an enjoyable and that our great customer service from Andy and the bartender made it a memorable one. We hope to see you very soon in the near future. -Maria
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PRICE RANGE
US$105 - US$212 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Artisan Hotel El Paso
LOCATION
United StatesTexasEl Paso
NUMBER OF ROOMS
119
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Frequently Asked Questions about Hotel Indigo El Paso Downtown
Which popular attractions are close to Hotel Indigo El Paso Downtown?
Nearby attractions include The Plaza Theatre (0.4 km), El Paso Museum of Art (0.4 km), and San Jacinto Plaza (0.2 km).
What are some of the property amenities at Hotel Indigo El Paso Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Hotel Indigo El Paso Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Indigo El Paso Downtown?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Indigo El Paso Downtown?
Conveniently located restaurants include Cafe Central, Taft Diaz, and Anson Eleven.
Are there opportunities to exercise at Hotel Indigo El Paso Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Indigo El Paso Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo El Paso Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo El Paso Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Indigo El Paso Downtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Indigo El Paso Downtown?
Many travellers enjoy visiting Magoffin Home State Historic Site (0.9 km), Chamizal National Memorial (3.1 km), and San Jacinto Plaza (0.2 km).